Customer Service Puerto Rico

Telybeth Fontánez Morales

Calle Cataluña #A*** Urb. Vista Mar Carolina, P.R. 00983

787-***-**** / 787-***-**** / 787-***-****

Email: ****************@*****.*** / ********@*****************.***

Objective: Obtain an entry level position in Communication that allows me to apply current skills and experience while enhancing my knowledge and capabilities in such field.

Skills: Language capabilities, written and oral, in both English and Spanish.

Excellent interpersonal skills coupled with strong team building capabilities.

Proven leadership capabilities in the academic, civic and professional fields.

Able to manage multiple objectives simultaneously in a very effective manner.

Demonstrated initiative and commitment to quality and excellence.

Experience: Claro, Roosevelt 1515, Hato Rey, Puerto Rico.

Public Relations, June 2009 to present.

Claro, Barrio Palmas, Cataño, Puerto Rico.

Customer Service Coordinator, November 2006 to present.

Claro, Barrio Sabana Abajo, Puerto Rico.

Customer Service Coordinator, Summer Intern, 2005/2006.

Health Clubs of America, Plaza Carolina, Carolina, Puerto Rico.

Customer Service and Promotions, December 2005 to April 2006.

Wing Puerto Rico, Hato Rey, Puerto Rico.

Promotions for Procter and Gamble, August 2005 to December 2005.

Education: Universidad del Sagrado Corazón, Santurce, Puerto Rico.

M.A. in Public Relations, 2013.

B.B.A. in Marketing and Public Relations minor, 2009.

Cámara de Comercio de Puerto Rico, Comité Ejecutivo Capítulos Universitarios

President, June 2011 to present.

Vice President, June 2010 to June 2011.

Organizations: Cámara de Comercio de Puerto Rico, Capítulo Universitario, 2005.

President, January 2006 to June 2008.

Society for Human Resource Management (SHRM), 2007 to 2008.

Instituto Empresarial para la Mujer, 2002 to present.

Achievements: Recipient of the USC 2008 Medalla Portico for Leadership Achievement.

Recipient of the USC Presidential Scholarship from 2004 to 2009.

2008 President of the Year, Cámara de Comercio, Capítulo Universitario.

2007 President of the Year, Cámara de Comercio, Capítulo Universitario.

2007 Capítulo Revelación del Año, USC, Cámara de Comercio.

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