Customer Service Human Resources
Resume:
Flavia S. Fernandez
***** ** ** **, *****, Fl ***94
*******@*************.***
****@****.***
EDUCATION
Leadership Certificate: Nova Southeastern University, FL
Oct. 2011- Current
Master of Science in Human Resources: Nova Southeastern University, Miami, FL
Oct. 2009 – June 2011
Bachelor of Business Administration: Carlos Albizu University, Miami, FL
May 2007- Dec. 2008
Experience
Baptist Health of South Florida, Miami April 2011-Current
Finance Coordinator for International Services
• Assist as a liaison between patients, physicians and staff members within all facilities regarding
financial issues
• Excellence ability to manage a fast paced environment, handle a variety of customer service,
administrative tasks and resolve patient issues with expediency
• Knowledge of medical terminology and legal procedures in revealing and maintaining the
confidentiality of the medical records
• Extensive interaction with patients and assist with financial needs and payment plans
• Assist with daily census and insurance verifications for international patients
• Follow up with past due accounts on a daily basis
Baptist Health of South Florida, Miami, FL June 2008 –March
2011
Staffing Coordinator
Managed human resources activities for staff of 500 employees working in the Emergency department
• Coordinated orientations and meetings for employees and management
• Evaluated processes to improve employee morale and provided fair treatment to employees
• Dedicated to responsibilities and very detailed –oriented, efficient and organized
• Managed a broad range of HR functions including payroll (500 employees)
• Assisted managers with hiring procedures, selection, screening, and coordination of interviews
for candidates ensuring 100% compliance with laws and regulations
• Coordinated schedules of 500 employees and made sure the Emergency Department was fully
staffed on a daily basis
• Extensive interaction with employees and management
Miami Dade Public Schools (Ruth Owens Kruse), Miami, FL Dec. 2006-June
2008
Teacher Assistant
• Maintained and led students in planned recreational activities and behavioral programs.
• Created a safe, comfortable, and fun learning environment for children.
• Developed, designed, and implemented indoor and outdoor activities and educational lessons,
also assisted teachers with assigned duties.
International Data Depository Inc., Miami, FL June 2004 –
Dec. 2006
Accounting Clerk/CSR
• Managed accounts payable, accounts receivable, payroll and collections for vendors accounts
• Prepared, monitored and recorded company annual expenses, company’s accounts and reports
• Assisted managers with recruitment, hiring procedures, screening and staff training
Fiesta Restaurant, Miami, FL Aug.2000-June 2004
Manager/Owner
• Performed all hiring and termination of employees.
• Successfully trained new employees on company equipment and how to use software programs
and taught employees new and more efficient ways to perform their jobs and created a highly
effective/responsive staffing function during rapid growth
• Watched over daily operations; supervised and maintained company’s merchandise, finances, and
financial reports including supervision and coordination of schedules for employees
• Monitored and recorded company’s income and expenses, also completed all projects on time and
under budget
Pan Am Horizons Credit Union, Miami, FL May 1997-July
2000
Teller 3/Member Services
• Assisted members with deposits, withdrawals, open/close accounts.
• Performed telemarketing, cash orders, and cash selling to vault.
• Strong working knowledge of banking standards and procedures.
• Provided excellent customer service to members.
• Provided training to new employees.
Additional Experience:
Kendall Hospital, Miami, FL April 2010-June 2011
Internship/Volunteer in the Human Resources Department
• Front desk assistance including answering phones, updating applicants
Assist managers with corrective action paper work, evaluations, and employee transfers
Skills:
Typing: 40 WPM; Extensive patient and employees interaction; Employment screening and hiring;
Bookkeeper; Accounts Receivable/Payable; Collections, Schedules, Payroll, Adjustments, Inventory,
Telemarketing; Knowledge of Taleo, Kronos, Quickbooks, Sales Force, Net Access, One Staff, Call
Tracking System, Windows Vista, Net Access, EDM, Health Pay 24.
References Available Upon Request
Contact this candidate