Customer Service Human Resources
Resume:
Cynthia M Jones
Parma, OH 44129
*.*.********@*****.***
OBJECTIVE
An energetic, detail-oriented, organized, self-motivated individual who would like to use my managerial, coaching and problem solving skills in an office environment. After a successful career in the retail industry, I am seeking employment with a more traditional work schedule. My previous office experience and the responsibilities of human resources at store level in a fast paced environment make me a qualified candidate for the Payroll/HR Assistant in your downtown location.
CORE COMPETENCIES
•Operations Management •Policy & Procedure Coaching •Team Leadership & Training
•Process Improvement •Planning & Organization • Inventory Management
WORK EXPERIENCE
JoAnn Stores, Inc., 5555 Darrow Rd., Hudson, OH
05/2002 - 04/2013
3/2011-4/2013 Operations Team Leader-
Performed all required managerial functions. Also facilitated training secessions in the area of policy compliance for two districts.
Increased annual sales from $4.2 million to $5 million
Achieved second highest average ticket in the custom business department in the district top third in the region and top 10% in the company
Increased company policy compliance audit by 9% within the store and 7% across the district.
Decreased inventory shrink to below company average.
Continually achieved an above average score from customer service surveys.
Fostered a continual learning environment through ongoing formal and informal training.
Managed 30+ direct reports with continued formal and informal training sessions.
annual salary - $47,000.00
8/2009-3/2011 Retail Auditor-
Conducted 120+ store audits annually with a 99.7% accuracy rate. Observe Physical Inventories and participated in 15+ Shrink Reaction visits. Provided training in a new store environment.
Performed store audits in four regions and issued reports to field management and the executive board with an on time delivery rate of 97.9%. Provided policy and procedure recommendations for improved controls and operation efficiency.
Provided training to store personnel to increase operational knowledge and policy and procedure compliance.
Developed action plans within stores to assist on improving inventory and perpetual accuracy results, partnering with Regional and District Managers.
Knowledge of ADA Regulations as well as performed ADA surveys which upon completions, results were forwarded to the Department of Justice for compliance review.
annual salary-$42,000.00
2005-2009 Loss Prevention Investigator
Reviewed security camera tapes to help identify and analyze possible theft situations and provided information to Risk Management for claim investigations.
Processed background verification release forms.
Reviewed and analyzed results and worked with Human Resources for a resolution.
Maintained a database of 29,000+ entries, and results.
Reported statistics of results and conclusions on hire to upper management
annual salary $36,000.00
2002-2005 Premise Security Specialist/Loss Prevention Clerk-
Managed a high volume of incoming phone calls regarding store security.
Activated and Deactivated alarm codes and changing safe combinations.
Scheduled repairs and regular maintenance of safes, locks and alarm systems directly with vendors.
Implemented the inquiry process for alarm exception reports.
annual salary $26,000.00
Telsource Corp., 8237 Dow Circle, Strongsville, OH
Fleet Manager
12/2000 - 09/2001
Managed all aspects of company owned vehicles including establishing fleet policies and procedures for maintenance, repairs and accident reporting.
Implemented a vehicle disposal program to maximize the resale value of each vehicle.
Responsible for RFP's with vendors for preventative maintenance, company car rentals and company provided communication devices.
Implemented regular reporting methods for maintenance and licensing all field service and executive fleet.
Vendor negotiations for all communication equipment and fleet functions with emphasis on cost effectiveness and meeting business needs.
Auditing and authorizing all related invoices for payment.
annual salary - $36,000.00
REFERENCES
Bob Cain - VP of Operations - Telsource Corp.
*********@*****.*** - 440-***-****
Mark Tiemann - District Team Leader - JoAnn Stores
***********@*****.*** - 810-***-****
Christopher Hamm - Bridgewater Financial Group
*************@**********.*** - 330-***-****
Contact this candidate