Sales Customer Service

Michael Adkins

***** *********** *****

Novi, Mi 48374

Job skills

1. outbound calling

2. answering inbound calls

3. Training new staff

4. Cross selling

Objective: To have a successful career in customer service.

Walgreen’s 248-***-**** May 2007-present

Sales associate:

Duties:

- Answered inbound calls from customers and colleagues inquiring about store products and

services.

.

- Maintained a professional attitude in all facets of my job.

- Trained new employees about the company culture and promoting business growth.

- Earned awards for suggestive selling of assigned store products.

Meijer 248-***-**** June 2004-Feb. 2007

Cashier

Duties:

- Answered customer inquiries on store products and services.

- Trained new staff on how to promote sales and grow business.

- Opened store credit accounts, handled cash and all other forms of media.

- Earned awards for punctuality and time management.

- Cross sold products, and services to customers throughout the store.

Michael Adkins

24387 Bramblewood Drive

Novi, Mi. 48374

Kohl’s 248-***-**** May 2003-May 2004

Overnight Merchandiser

Duties :

- Rearranged store merchandise following a store directive, in preparation for the next business

day.

- Assisted customers on their inquiries of merchandise, until store was closed.

- Unloaded stock from the truck and kept track of inventory while following store directive.

Parisian (Carson’s) 734-***-**** June 2003-

Feb. 2004

Sales Associate

Duties:

- Gave customers personal attention, by ensuring them of product knowledge.

- Opened store accounts to build company business, and grow customer base

- Took incoming calls and made outbound calls to increase customer traffic within the store.

- Earned awards for sales and opening store accounts.

- Trained new staff on products and how to grow business.

Marshall Field’s 248-***-**** July 1998-May 2003

Sales Associate

Duties

- Built relationships with clients by placing orders, opening credit accounts, and calling them on

store events.

- Processed orders to ensure that customers receive their merchandise in a timely manner.

- Rearranged clothing racks and moving merchandise, to ensure customer and company

satisfaction.

- Trained new staff on how to cross sell merchandise, and have knowledge of services provided.

- Earned awards for meeting, and exceeding sales quotas.

- Received award recognition, for opening store credit accounts.

Education: Jan. 1994-May 1999

Eastern Michigan University

B.S. Communications May 1999

Minor-Marketing

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