Customer Service Representative
Resume:
Shacobia Thompson
Columbus, GA 31907
***************@*****.***
Nationally Registered Paramedic/Patient Care Tech
NREMT Paramedic
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Profile
Experience in Patient Care
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1. Possess solid computer skills.
2. Excellent working knowledge of Microsoft Excel, Microsoft Word,
Oracle, fax/copier, email, internet and numerous other systems
3. Ability to maintain both front office and assist with patient care
4. Ability to train, motivate, and supervise others
5. Ability to learn new things quickly and adapt to changes with a positive
attitude
6. Ability to process credit card payments, maintain confidential
information, and process insurance claims
1. Perfect Attendance
Personal Attributes
2. Dependable
3. Knowledgeable
4. Fast Learner
5. Self starter
Texas Army National Guard, 2010 Present
Employment
Private First Class, Medic, EMT Paramedic
1. Coordinate patient triage and obtain vital signs
1. Administer Medications, Immunizations, and obtain
blood draws
2. Maintain civilian certifications in Emergency Medicine
and CPR
3. Assist with patient care and work closely with RN, MD,
PA and other hospital staff
4. Education patient on self care
5. Provide patient care in various environments without
direct supervision
6. Maintain medical records both electronic and paper
2012 –
2013
Baylor Medical Center at Garland
Patient Care Tech (Float Pool)
2. Obtain Patient Vital Signs
3. Assist with patient care and hygiene
4. Record vitals and patient care in electronic health record
5. Attend staff meetings monthly and complete online
training
6. Work in various settings PACU, Telemetry, Emergency
Department, Medical Surgical, etc.
Aegis Communications, 2008 2010
Customer Service Representative
1. Medicare Enrollments
2. Inbound/Outbound Call Center
3. Handle Power of Attorneys
4. Continuously exceeded bonus standards, and being top
25 performers in department
McGraw Hill 2008 2009
Customer Service Representative
• Place Orders via phone, fax, email or mail
• Data entry
• Use multiple systems and computer screens
simultaneously
• Confirm order status using most up to date information
in systems
Texas Army National Guard 2006 2009
Private First Class/Recruiting Assistant
• Recruit Sustainment Program Leader
• Assist recruiters in providing information to potential
recruits
• Present information at local high schools
• Supervised 25 others
The Beryl Companies 2007 – 2008
Customer Service Representative/Public Relations Specialist
• Class Registration Expert
• Physician Referral/Appointment Scheduling
• Inbound Call Center
• Provide general medical information
• Answering Service for 500+ hospitals
Target 2005 2007
Cashier/Customer Service
• Cash handling, credit and debit purchases
• Process Credit Applications
• Store Operator
• Handle Returns, Exchanges, Credits
Light Cleaning Duties
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Light Food Prep
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Stocking Inventory
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Brookhaven College, Present
Education/Certifications
Associate in Applied Science Emergency Medical Services
Paramedicine
National Registry Paramedic
Texas EMT
National Registry EMT
American Heart Association BLS/CPR
ACLS (ADVANCED CARDIAC LIFE SUPPORT)
PHTLS(PREHOSPITAL TRAUMA LIFE SUPPORT)
PEPP (PEDIATRIC EDUCATION FOR PREHOSPITAL)
GEMS(GERIATRIC EDUCATION FOR EMS)
References Furnished Upon Request
Contact this candidate