Customer Service Technical Support

Joshua Hernandez

**** * ******

Durham, North Carolina 27713

United States

******.**********@*****.***

919-***-**** (home)

417-***-**** (mobile)

Objective

My career objective is to become your next great employee. I plan to do this through the

acquisition of pertinent skills and build upon those I already have to further advance my knowledge

and goals. My short term goals include: obtaining my Net+, Sec+, and CCNA & CCNP and

achieve CIO status. My long term goals consist of my own IT consulting business. I currently am

part of the technology committee at my church; where I maintain the server, several workstations

and the website.

Employment

Parata Systems LLC

Technical Support Specialist

11/2012 - Present

Technical Support Specialist, Durham, North Carolina My main objective as a technical support specialist was to

provide helpdesk support for multiple high end mechanical units. Through telephone and remote assistance it is my

responsibility to troubleshoot and fix any problems with these machines; generally hardware related but software

troubleshooting and problem solving is also necessary. Utilizing the troubleshooting theory to identify, isolate, and

alleviate issues is necessary in achieving customer satisfaction.

Wireless Trendz

Repair Technician

3/2011 - 9/2012

Repair Technician, Springfield, Missouri My main objective as a repair technician was to provide a comfortable, cheap

and hassle free way that customers could fix a mobile device locally. I also maintain parts inventory and provide front-

end customer service. I created and wrote a working SQL database that we use to digitally store important customer

information. I also handle all in house computer based troubleshooting, maintenance, repair, upgrades, application

installation and software maintenance.

JP Morgan Chase &CO

Customer Service and Sales

8/2010 - 2/2012

Customer Service and Sales, Springfield, Missouri My main objective was to provide clients with the ability to open a

financial account and offer products and services pertinent to the account and client. I maintained outstanding

performance goals and metrics 3 consecutive months as well as the highest customer service satisfaction and

problem resolution.

Ozarks Community Hospital

Purchasing Agent/inventory Management

11/2005 - 7/2010

Purchasing Agent/Inventory Management, Springfield, Missouri My main objective was to maintain accurately and

efficiently all consumable hospital inventory(medical supplies, cleaning supplies etc…) I also helped alleviate the

amount of tickets the IT department had by troubleshooting and maintaining computer and printers within my

department as well as surrounding departments.

Education

University of Phoenix

Bachelor's Degree, Information Technology

8/2010 - 7/2012

3.3 out of 4.0

University of Phoenix

Associate's Degree/College Diploma, Information Technology

7/2008 - 8/2010

3.1 out of 4.0

Skills

Interest

Proficiency Experience Last Used

Advanced 5 years + Current High

Microsoft Office

Advanced 5 years + Current High

Microsoft Outlook

Advanced 5 years + Current High

Soft Skills

Advanced 5 years + Current High

Customer service

Intermediate 3-5 years Current High

HTML development

Intermediate 3-5 years Current High

Cascading Style

Sheets (CSS)

Intermediate 1-3 years Current High

Monitor, troubleshoot,

and support PC

platforms

Intermediate 1-3 years 1-3 years ago Low

Microsoft Windows

Vista

Intermediate 1-3 years Last year Low

Microsoft Windows XP

Intermediate 1-3 years Current High

Networking (inter

personal network)

Intermediate 1-3 years 1-3 years ago Medium

Customer finance

Intermediate 1-3 years Current High

Microsoft Windows 7

Beginner 1-3 years 1-3 years ago Medium

MySQL

Certifications

CompTIA A+ (Computer service technicians)

CompTIA

2VRN0DY2WPVQQ6Z7

2/2013(2/2013-2/2016)

CompTIA A+ Essentials and practical application

Contact this candidate