Customer Service Administrative Assistant

Sandra H. Moody

**** ********* ****, **********, ** 35210

205-***-**** * *********@*****.***

Qualifications Summary

Natural organizer, skilled in attention to detail; motivated, self-starter, with more than twenty years of successful

experience coordinating, planning, and supporting daily operational and administrative functions in various

industries including public utilities, health, and non-profit. Highly effective in both strategic and operational roles

with experience in supervisory, project management and individual contributor positions. Expertise in analyzing

situations and designing more efficient methods of management. Effectively and routinely utilize and train others

in the use of computer applications and various Information Systems for greater job efficiency.

Professional Experience

HealthSouth Corporation, Birmingham, AL 2005 -

present

HRIS Coordinator- (Human Resource Dept)

Designed and manage department work area resulting in a forty percent increase in productivity of

the imaging group while providing fundamental support to subordinates as well as management.

Collaborated with IT staff and software representatives to save my company over 200,000 a year.

• Manage staffing, appraising, analysis and terminating employees.

• Create and complete test scripts for multiple software applications.

• Data entry using PeopleSoft software.

HRIS File Assistant- (Human Resource Dept)

Collaborated with software developers and in house information technology group to implement and

administrate company’s new imaging software.

• Prepared files to be converted to digital format.

• Extensive use of Image Now software in connection with PeopleSoft software.

• Promoted from clerk to coordinator over four people within one year.

Administrative Assistant to SVP- (Reimbursement Dept)

Purged and reorganized high density files and department work room increasing efficiency for entire

staff.

• Managed details of travel arrangements, calendars, itineraries, and preparation of expense reports.

• Collaborated with departmental managers on weekly postings for master reports.

WMU Foundation, Birmingham, AL 2005-

2005

Donor Information Coordinator

During six month tenure, created reporting tools that increased monetary donations for the Foundation; maintained

accounts receivable; interacted with accounting department to reconcile monthly activities and generate year-end

reports.

OHD, Birmingham, AL 2004-2005

Office Associate

Handled front office calls covering customer service, ordering, billing and shipping using Act database, Quicken and

UPS; reorganized corporate files to ensure effectiveness.

The Church at BrookHills, Birmingham, AL 2001-2004

Ministry Assistant

Served as administrative assistant to three pastors; designed and maintained individual ministries’ websites; created,

prepared and published multiple means of advertising; oversaw events for more than five hundred people including

lodging, meals and materials; respected members’ confidentiality in counseling situations.

The Duquette Center, Birmingham, AL 1999-2001

Admissions Coordinator

Established scheduling system resulting in increased revenue for physician; reduced patients’ wait time which

improved patients’ satisfaction with physician.

Professional Experience (cont.)

I Springs Eye Care, Birmingham, AL 1998-1999

Office Manager

Transitioned from receptionist to office manager within two months of hire; reconciled monthly accounts using

QuickBooks Pro; played a vital role in development of office operations.

BellSouth Mobility, Inc. 1987-1991

Assistant Manager Customer Service/Commissions Specialist

Provided excellent customer service to the southeast region; designed means of identifying vendors’ pay schedules

with multiple locations resulting in cost reduction of company’s expense in paying commissions.

Skills

• Excellent communication, interpersonal and organization skills.

• Superb leadership ability and team management.

• Proficient in a variety of computer software.

• Experienced with multiple databases including PeopleSoft, ImageNow, Act and Shelby.

• Superior problem solving, and time management skills.

Education

High School Diploma Geneva

County High School, Hartford, AL

Attended Judson College, Marion, AL

References:

Available Upon Request

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