Manager Customer Service

Audrey Castro

**** ***** *** #*** ** Mesa, CA ***41 347-***-**** ***************@*****.***

Professional Profile

Self-motivated Property Management professional with upwards of 15 years of relevant industry

experience. My career originated in Southern California where I assisted the Owner of small Real

Estate Management Company. At a very young age I developed my skills and have garnered

respect from my clients as being a just and knowledgeable person within the industry. My

management style is based on high end customer service while providing high-quality

administration, effective resolutions to many tenant/owner related issues, capital projects,

budgetary issues etc. I am able to demonstrate a history of successfully managing daily Real

Estate operations at numerous properties in the New York City Area. In order to properly

manage a portfolio I utilize my organizational and time management skills effectively. I am a

person who exemplifies professionalism with the ability to manage multiple projects and tasks

concurrently. Highlighted leadership qualities - manage and train individuals from varying

backgrounds, while promoting team values.

S kills Summary

Property Management (Community Associates, Coop and Condo, Commercial)

Facility Maintenance Operations Support

Tenant Relations Project Management Public Relations

Finance and Budget Review Real Estate Research Supervision

Literate in Architectural and Engineering Plans and Specifications

Yardi, MRI, AS400 Management and Accounting Software

Microsoft Office Programs (Outlook, Excel, Word, Power Point)

Typing California Real Estate Licensing in process

P rofessional Duties & Responsibilities

Oversaw and supervised co-ops, condos and commercial property, providing cross-functional

support regarding daily operations. Acted as a liaison between legal advisory, board members, and

residents for all queries and resolved issues in an expedited manner. Coordinated meetings with board

of directors to advise ways to increase property value, and enforce policies and procedures.

Assisted in employee staffing such as engineers, janitorial and security personnel; coordinated

training sessions to inform new hires on proper techniques and procedures. Wrote Rules &

Regulations for Associations, Employee Job Descriptions, Incident Reporting, Property

Inspections, Service Contract Management/ Abstracts, Work Order Systems, Property Takeovers,

Owner & Board Communication Procedures, Janitorial and Engineering, Maintenance, File

Retention, and Business Development plans.

Managed improvement inspections, employee payroll, union dues, budgets, monthly variance

reports, receivables, vendor contracts, resident/tenant accounting, leasing administration and

tenant relations, ensuring compliance with corporate standards. Directed budget ensuring

effective growth amidst financial restrictions.

P rofessional Experience

Abilene, Inc., Energy Consultant (Brooklyn, NY) 2011 – Current

Kenilworth Equities, Ltd., Portfolio Manager (New York, NY) 2007 – 2011

Urban Property Services, Inc., Asset Manager (San Diego, CA) 2006 – 2007

Paramount Group, Inc., Assistant Commercial PM (New York, NY) 2004 – 2006

Midboro Management, Portfolio Manager (New York, NY) 2002 – 2004

Franklin Croft LLP, Assistant Property Manager (La Jolla, CA) 2001 – 2002

E ducation

S tate University of New York B.S. - Business, Management, and Economics

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