Customer Service Sales

TYRONE A. JOHNSON

*** *. ******* ****** * Hillside, IL 60162 * 773-***-**** *

****************@*****.***

NETWORK ANALYST / TELECOMMUNICATIONS SPECIALIST

Results driven IT Professional with in-depth knowledge in

telecommunications, networking and systems

integration with proven ability to lead and motivate project

teams to ensure success.

> Solid knowledge of LAN/WAN network technology and support under

Windows 2003/07, Cisco and UNIX

Environments. Organized, take-charge professional with

exceptional follow-through abilities and detail orientation, able

to

plan and oversee projects from conception to successful

conclusions.

> Excellent communication skills, interfaces effectively with upper

management, vendors, peers and users.

> Strong diverse technical background with a solid history of

delivering outstanding customer service and

commitment to quality and customer satisfaction.

TECHNICAL SUMMARY

Cisco Catalyst 2960, 3000, Switches, Cisco 2621, 2811 Routers, Lucent

Hardware: 5ESS, Fluke Network Analyzer, Panduit Cable Management, Gigabit

Ethernet Cabling, Dell Desktops/Laptops, Cisco 1200 Access Points, T1,

Cisco 3560G POE - 24 Port, Smart Phones: Windows Mobile, Androids,

iPhones, RF Handheld Devices

Systems: Windows 2003/07 Server, XP/Vista, Active Directory, UNIX, Linux Red

Hat

SNMP, IGRP, EIGRP, TCP/IP, DHCP, Fast Ethernet, DNS, RIP, OSPF, ISDN,

Protocols: 802.11

MS Office 2007, Norton/Symantec Anti Virus, Install Shield, Visio, HP

Software: Open View, SQL, Flash, MSI

Packaging, Enterprise Locator System, (ELS),

Currently pursing CCNA Certification, Hammond Innovation Center,

Purdue Calumet

Completion July, 2013

PROFESSIONAL EXPERIENCE

Macys State Street, Sales Associate Specialist, Chicago, IL March

2010 - Present

Partner with expeditors and support teams to maintain accuracy of

display labels and audits using RF Handheld devices and

Enterprise Locator System Inventory Management.

. Double sales goals by 200 % daily, achieved #1 & 2 Sales

Associate 3 consecutive months.

. Received customer service recognition for outstanding service 4

consecutive times.

. Achieved annual sales of 368,000 for the year 2011. Achieved

number 1 Sales Associate for 2012, annual sales of 425,000.

Hudson, Pittsburgh, PA Network Analyst, Consultant March 2008 -

Nov. 2008

PROJECT: ArcelorMittal Steel Corporation, Burn Harbor, IN

Provided first-level technical support for global IT infrastructure

supporting 5,000+ employees for the ArcelorMittal Steel

Burns Harbor Plant. Monitored and supported internal network security,

including adding/deleting users and shared permission.

. Installed Cisco 2600 Video Surveillance IP Cameras to 20 + Slab

Haulers supporting safety prevention.

. Testing and conducted site surveys to determine Wi-Fi coverage

for Cisco Access Points.

. Installed and integrated Panduit cable rack management for the

Blast Furnace and 160 Plate Mill production

Which reduce cost up to 30% and improved system productivity.

. Upgraded and installed Fiber Optic and Gigabit Ethernet backbone

that increased productivity up to 50 %.

Information Gateways Inc, Southfield, MI Desktop Technician,

Consultant July 2007- Jan. 2008

PROJECT: US Army, Hewlett Packard Data Migration, Rock Island

Arsenal, Rock Island, IL

Administered back-up recovery and re-imaging solutions utilizing

VERITAS Backup, Install Shield and Ghost. Provided

support to internal users on all hardware and software issues.

. Assembled a Virtual/Client Server infrastructure supporting

1,500 users enabling desktop virtualization for the

Network Technology Enterprise Command, using VMware Workstation.

. Deployed 1500 Windows XP Laptops using Ghosts to integrate with

the Army 902D Military Intelligence Network.

. Setup a user interface supporting internal users for creating

Virtual PC'S for the Installation Command Center.

Marshall Fields, Sales Associate - Part Time Oakbrook, IL Sept.

2002 - July 2007

Sold women's high-end quality merchandise, Coach, Gucci, Calvin

Klein. Participated in year - end inventory and cycle

counts. Scanned and recorded prices, markdowns of quantity of

merchandise using handheld data terminal devices.

. Successfully achieved annual sales of $250.000 in merchandise in 6

months increasing sales commission up

from 7% to 12%. Outstanding Customer Service Associate - 3

consecutive years.

Teksystems, Wi-Fi Engineer, Consultant Downers Grove, IL Dec. 2004 -

June 2005

PROJECT: SBC /AT&T

Integrated and designed Cisco Wi-Fi network architect for SBC

Freedom Link Hot Spots. Contributed to product

Management on detailed product requirements and provided direction

to the development team in the architecture

Designed and developed new features and services.

. Designed Wi-Fi network topology drawings for hotels, conventions

centers and sports arenas using Visio and

Auto CAD.

. Selected as technical advisor to design Wi-Fi network

infrastructure for the Ohio Turnpike Commission.

. Recommended purchases and upgrades of existing network

infrastructures of Cisco products for clients.

Computer Merchant, Desktop Technician, Consultant Norwell, MA Feb.

2003 - Oct. 2004

PROJECT: Bank One Data Migration

Provided first-level technical support for Bank IT infrastructure

supporting 3 locations and 2500 users.

Troubleshot hardware, software and connectivity issues for Windows

2000 and Active Directory during upgrades.

Leveraged extensive experience in multiple operating environment

including network connectivity and security.

. Upgraded 350+ Dell Desktops and laptops in a Windows 2000

environment using the latest versions.

. Escalated issues as needed and maintained communication with

customer and technical teams.

Comsys, Project Manager, Consultant Waltham, MA Jan. 2002 - Feb.

2003

PROJECT: MCI WORLDCOM

Managed Global projects for BP Amoco Europe and Asia involving Cisco

router upgrades. Communicated

Effectively with clients to identify needs and evaluated alternative

business solutions.

. Directed a team of 5 engineers remotely via Europe, while

managing all project design aspects to assure

specification compliance and timeline adherence.

. Demonstrated exceptional skills in professionalism and

responsiveness across a variety of areas.

Lucent Technologies, Software Engineer, R&D Naperville, IL July 2000

- Sept. 2001

Installed and provisioned Web Base applications on Sun Solaris and

SQL servers, analyzed test results and prepared

Comprehensive subsystem and /or system level evaluation reports

which verified and validated systems performance.

. Established standardized testing methodology for UNIX platform

integration, providing well defined tested procedures that

allowed team members to execute testing functions freeing the

engineering team to focus on test planning, and problem

analysis and resolution.

. Managed projects that involved software deployments and

testing of 3rd Party Proprietary software.

3COM Corporation, Software Engineer, R&D Mount Prospect, IL Feb.

1999 - June 2000

Managed and analyzed data including generating reports for debug

analysis and test cases. Tested RADIUS

Client/Servers to authenticate dial in users for authorization to

the requested test platforms.

. Created testing methodology for UNIX platforms

Implemented and monitor best - practice metrics and streamline

quality assurance to increase efficiency

and maximize resources.

. Installed a Network Management System (SNMP), to monitor Layers

2 and 3 error detections during

performance and protocol testing.

EDUCATION & TRAINING

Northern Illinois University, Naperville, IL

National University, San Diego CA

Bachelor of Business Administration, (BBA) Concentration:

Information Systems

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