Project Manager Management

Bruce G. Perraud

**** ****** *******, ********** ** 33317

H: 954-***-**** C: 954-***-****

Email: **********@*****.***

An accomplished professional with 15+ years of leadership experience. A

record of success in creating new solutions, recognizing process

improvements, reducing cost and increased profitability. Skills to motivate

individual performance from team members while driving sustained forward

growth and momentum.

Team Building & Development - Developing Strategic Partnerships -

Continuous Process Improvement Strategies - Maintain Budgetary Requirement

Perraud & Perraud - FAA Medical Examiner, Ft Lauderdale, FL

03/09 - Current - IT Business Consultant

. Streamline process for medical aviation exams to include

class 1 thru 3

. Manage compliance with the Federal Aviation Medical Examiner

guide

. Ensure compliance with all Federal and Aviation guidelines to

include Patriot Act, FOIA, HIPPA, Privacy Act...

. Verify all AME required equipment is available and operational

TechWay, Inc. - Ft, Lauderdale, FL

04/11 - 12/11 - Project Manager, Consultant

. Assess the needs of Critical Access Hospitals in the United States

for Meaningful Use Software requirements

. Support Critical Access Hospitals in obtaining funding for

assessment and installation of Meaningful Use Software

. Present findings of Assessment to Executive Management

. Consolidate and install computer systems to support Meaningful Use

Software

. Train business and medical staff on new systems for a seamless

integration

Stanford Financial Group - Ft. Lauderdale, FL, Houston TX, Antigua, WI.

11/05-03/09 Global Security Specialist - IT Projects Manager

. Manage Global Security Staff ensuring all budgetary requirements

were adhered to

. Partner with R & D for creation of technology for usage in Due

Diligence across countries including but not limited to US,

Latin America, Europe and the Caribbean

. Create internal and external audits for creation of Background

Database for use in Government/vendors checks utilizing the

following guidelines: The Patriot Act, Bank Secrecy Act, AML and

OFAC requirements

. Supervise staff of investigators for investor due diligence,

financial employment background checks, aviation background

checks, employee/vendor theft & Money Laundering

. Perform investigations around the world utilizing establish

network of security professionals as it relates to Money

Laundering and investor due diligence

. Develop presentations on identifying Money Laundering in the

financial industry

. Design, develop and implement Data Integrity/Security P & P for

assurance of internal physical security, employment background

screening, investor due diligence and electronic eavesdropping

. Responsibilities with the installation of multiple high tech

surveillance systems to include CCTV and 32 bit Access Systems

at multiple facilities to include Financial Institutes,

Recreational Facilities and Ground/Air Transportation

. Develop Global Security command centers that met and/or exceeded

all business requirements incorporating Access and Surveillance

systems covering 24x7x365

. Head team for creation of Business Continuity across multiple

platforms with added expansion for political instability

. Manage and developed Background database and integration of

multiple data feeds from external vendors

. Design and manage Global security websites alerting staff

members throughout the world of events effecting locations world

wide

. Identify, developed and implemented technology and P & P's for

document retention strategy meeting and exceeding federal

guidelines resulting in a near paperless environment

11/04-11/05 Regional IT Projects Manager - Caribbean

. Establish, maintain and adhere to a schedule for 24x7x365

coverage to insure system integrity, confidentiality,

availability, reliability with 99 % uptime SLA and stability

supporting many of the Stanford Global companies to include:

financial, aviation, hospitality and construction

. Managed NOC for international banks and airlines to include

scheduled backups, redundant international systems and disaster

recovery/business continuity capabilities

. Daily management of SMA's HEAT Ticketing systems and reporting

. Management of NOC tier levels and escalation procedures within the

Stanford companies

. Manage IT staff that is responsible for daily production job runs,

monitoring and diagnosing systems, network,

software and hardware problems

. Manage and coordinate Change Management procedures to insure all

changes to the production environment have been tested,

documented and approved prior to implementation

. Manage IT projects across multiple platforms to include

financial, aviation, marine, entertainment, construction,

charities, employee functions and Stanford owned entities

. Manage the following projects utilizing multiple theories of

Project Management:

o Integration of airline reservation system with online

payment systems for customization of Sabre systems

o Installation of commercial banking systems in the Caribbean

to improve overall efficiency by over 82%

o Design and installation of multi-media technologies

throughout Global entities and personal residence

o Installation of multiple fiber rings between new projects

to increase capacity, improve communication and ensure

overall compliance throughout

o Construction and Development team for IT related issues on

the following projects to include CCTV and Access systems:

. 20,000 sq/ft island residence of Allen Stanford

. Construction of 2 island exclusive club residences

and facilities/infrastructure

. Construction of 2 hotels, 2 restaurants and private

executive jet facilities

03/02-11/04 Self Employed/International Gaming Consultant

. Developed IT strategy and integration of Cryptologic

proprietary software with internal systems

. Developed payment solutions through PayPal and Western Union

. Maintained world class uptimes for five different online

casinos in the Caribbean

. Maintained relationships with government officials with

regard to international gaming laws, requirements and

records

Precision Response Corp (Miami, Fl)

11/98-03/02 Sr. Director of Voice/Data, NOC, Outbound Tech & Project

Management

. Manage IT staff that is responsible for daily production job

runs, monitoring and diagnosing systems, network, software and

hardware problems

. Implemented business continuity/disaster recovery team

supporting multiple call centers around the world

. Managed voice and data integration teams for international call

centers in India and Philippines

. Manage the following projects utilizing multiple theories of

Project Management:

o Installation of Genesys Pre/Post Routing solution across

multiple locations and countries

o Installation of ATM data and voice at 11 sites with Cisco

and OC12/OC3

o Replacing Brite and Convercent IVR systems with Edify IVR

o CRM Lead Management Development; DNC, De-duping, dynamic

record feeds

. Increased outbound programs with the development of robust list

management tools resulting in increasing contacts/revenue,

ultimately reducing cost per minute

. Supported 13 Lucent G2vR's across multiple sites;

. Operated 11 Davox Unison 3.x Dialers for 10,000 seat call

centers around the United States

. Design of system solutions for overall client/competitive

advantages

. Developed List Management, Policies and Procedures and

List/Dialing Strategies

. Developed quality initiatives for daily operations, including

training of staff, resulting in reduction of trouble tickets as

a result was able to renegotiate maintenance contract with Davox

resulting in million dollar savings annually

. Partnered with Sales for all Mergers and Acquisitions; clients,

vendors and across functional lines

American Express Travel Related Services, Inc (Plantation, Fl)

09/90-11/98 IT/Operations Support Desk Manager - Southern Region

. Built Operational Force Desk supporting executive management

needs of monitoring, reporting, workflow strategies and

bridging IT and Operational functions

. Part of team supporting global business continuity strategies

for call volume movement throughout the country

. Managed inbound/outbound workflow for a credit staff of 600

analysts

. Maintained staff of analyst utilizing EIS dialers; OCM and

Centennium. Forecasted volumes for IB/OB call strategies and

developed blended environments (monthly call volumes totaling

2MM calls a month)

Barnett Bank (Nations Bank) - (Ft. Lauderdale, Fl)

08/85-09/90 Credit Analyst

. Conducted credit analysis of consumer Visa/MasterCard portfolio

. Minimized losses and maximized profits utilizing risk

management techniques

. Identified and monitored potential fraud and runaway accounts

. Assisted in the on the job training of new hires

Education:

A.A. Broward Community College

Attended: Nova Southeastern University

Contact this candidate