Manager Customer Service
Resume:
Terry L. Bonager
Ambridge, Pennsylvania 15003
********@*******.***
Job Objective
To obtain a challenging position that offers opportunity for advancement
through
Bettering my skills, obtaining experience, and increasing my knowledge.
Education
August 1983- March 1986: Ambridge Area High School.
August 1981-June 1982: Mercer County Vo-tech
October 2004: National Safety Counsel's 8 Hour CPR, Basic First Aid
Training
March 2010: Professional food safety Ltd. 2 Day HACCP training course
March 2010: Cornell University and National Seafood HACCP Alliance Distance
Education Program
December 2010: Sexual Harassment in the workplace course.
November 2011, 15 hr Servsafe course.
November 2012, Workplace Harassment - Compliance Training for Managers
Employment History
November 2012 to Present: Pep Boys
Retail Sales Manager
Open Store, customer service, ring register, count safe, prepare daily bank
deposit, look up parts for customers, pull parts for service. Reset
sections according to plan o gram. Count tills, stock shelves, close store
at end of day.
September 2012 to November 2012: Save A Lot
Store Manager
Open store, load tills in registers, cull produce, make schedules, order
product for dairy, frozen, bakery, produce, and grocery, customer service,
ring register, balance tills at end of shifts, count safe, prepare daily
bank deposit, receive product, do end of day and end of week reports. Close
store for the day.
August 2012 to September 2012: Brighton Hot Dog Shoppe
Assistant Manager
Take customer orders, ring register, customer service, bus tables, wash
dishes, open shop, prepare prep areas, take daily sales readings, prepare
bank deposits and take to bank. Close shop at end of day.
November 2011 to August 2012: Bottom Dollar Foods
Grocery Manager
Manage day-to-day operations of retail Grocery Department (Grocery, Frozen
food and Dairy) as well as serve as Manager on Duty. Open the store for
business, and close store at end of day. Read and interpret P&L statements,
Order product to meet customer needs. Ring register when needed, Count
daily deposit to verify before entering amount in computer and dropping
deposit in safe. Pull plano grams from computer and reset sections
accordingly. Interview, hire, onboard, train, evaluate, coach and supervise
both full and part-time Associates. Provide exceptional service to internal
and external customers. Enter sales into workforce management and create
schedules to meet store needs.
April 2011 - Nov 2011: Cranberry Shop N Save
Receiving Manager
In charge of accounts payable and receivable.
Scan in all incoming DSD items and returns, ensure accurate count. Enter
all bills into computer using (IMS) Inventory Management Systems and adjust
allowances to balance. File and pay all incoming bills Using (FMS)
Financial Management Systems. Maintain back room to make room for incoming
pallets. Use of a Crown walk behind reach truck to rack pallets of stock.
General housekeeping in the back room.
June 2006 - January 2011: Restaurant Depot
Restaurant Supply Warehouse.
Produce Manager / Co Receiving Manager / Assistant Perishables Manager.
Assistant Perishables Manager: Work with Perishables Manager to direct and
oversee Produce, Dairy, Provisions, and Meat, Seafood, and Frozen food
departments. Distribute work assignments to department managers, Cycle
count Produce and Meat departments twice a week, Perform weekly audits on
product handling procedures and proper rotation in all of the perishables
departments. Crown stand-Up Counterbalanced Lift Truck operator, Crown
Rider Pallet Truck operator, Work in each department to cover Managers
vacations, days off, lunches, and breaks. Provide all aspects of customer
service. Contact buyers to maintain stock levels. Maintain daily
departmental temperature logs, and weekly cleaning logs in compliance with
the HACCP plan.
Produce Manager: Supervision of employees in the produce department,
providing excellent customer service. Daily contact with produce buyers to
maintain appropriate stock levels for customer demand, ordering, receiving,
inspecting, stocking, and organizing of daily deliveries in the
Produce department, maintaining a clean and safe work environment to meet
all health codes, Making of weekly schedules.
Co Receiving Manager: Unload from trucks, count, and receive all products
delivered to the warehouse and transfer to appropriate departments.
Travel to stores in other states to do inventory or help set up and
merchandise products in the perishables departments.
November 1986 - June 2006: Giant Eagle
Night crew co- Manager
Key carrying Manager, Duties include but not limited to, direct and oversee
night crew associates. Training of new hires for night crew. customer
service, stocking & blocking, ordering of merchandise to maintain
appropriate stock levels for customer demand, 5S program implemented
throughout the store, price changes (on shelf and in computer), ringing
registers and lottery machine. Take cash pick-ups from cashiers prepare and
deposit in safe. Receiving and depositing money, opening and closing of
store, running daily & weekly sales total reports, inventory preparation,
inventory, receiving merchandise, answering multi-line telephone and
directing calls to appropriate departments, Power Jack and power lift
truck. All sales floor maintenance including sweeping, scrubbing, mopping,
stripping, waxing, and buffing.
September 2000-June 2002: Vic's Trim Shop
Shop Assistant
Detailing & maintenance of vehicles, custom installation of audio and
visual systems in vehicles, Basic automotive electrical work. Repair and
replace headliners, carpeting, windshields, convertible tops, and vinyl
roofs. Customer service, key holder to shop, answering telephone, receiving
merchandise, assist customers in renting U-Hauls, Deliver and pick up U
Haul trucks. Schedule appointments, maintenance of repair shop.
Military
March 1987-May 1990:U.S. Navy
E-3, Ships Serviceman, Damage Control Petty
Officer in charge of all divisional maintenance. Member of the ships' Fire
Department.
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