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Manager Customer Service

Location:
Sewickley, PA, 15003
Posted:
May 19, 2013

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Resume:

Terry L. Bonager

*** **** ****

Ambridge, Pennsylvania 15003

724-***-****

abvkhf@r.postjobfree.com

Job Objective

To obtain a challenging position that offers opportunity for advancement

through

Bettering my skills, obtaining experience, and increasing my knowledge.

Education

August 1983- March 1986: Ambridge Area High School.

August 1981-June 1982: Mercer County Vo-tech

October 2004: National Safety Counsel's 8 Hour CPR, Basic First Aid

Training

March 2010: Professional food safety Ltd. 2 Day HACCP training course

March 2010: Cornell University and National Seafood HACCP Alliance Distance

Education Program

December 2010: Sexual Harassment in the workplace course.

November 2011, 15 hr Servsafe course.

November 2012, Workplace Harassment - Compliance Training for Managers

Employment History

November 2012 to Present: Pep Boys

Retail Sales Manager

Open Store, customer service, ring register, count safe, prepare daily bank

deposit, look up parts for customers, pull parts for service. Reset

sections according to plan o gram. Count tills, stock shelves, close store

at end of day.

September 2012 to November 2012: Save A Lot

Store Manager

Open store, load tills in registers, cull produce, make schedules, order

product for dairy, frozen, bakery, produce, and grocery, customer service,

ring register, balance tills at end of shifts, count safe, prepare daily

bank deposit, receive product, do end of day and end of week reports. Close

store for the day.

August 2012 to September 2012: Brighton Hot Dog Shoppe

Assistant Manager

Take customer orders, ring register, customer service, bus tables, wash

dishes, open shop, prepare prep areas, take daily sales readings, prepare

bank deposits and take to bank. Close shop at end of day.

November 2011 to August 2012: Bottom Dollar Foods

Grocery Manager

Manage day-to-day operations of retail Grocery Department (Grocery, Frozen

food and Dairy) as well as serve as Manager on Duty. Open the store for

business, and close store at end of day. Read and interpret P&L statements,

Order product to meet customer needs. Ring register when needed, Count

daily deposit to verify before entering amount in computer and dropping

deposit in safe. Pull plano grams from computer and reset sections

accordingly. Interview, hire, onboard, train, evaluate, coach and supervise

both full and part-time Associates. Provide exceptional service to internal

and external customers. Enter sales into workforce management and create

schedules to meet store needs.

April 2011 - Nov 2011: Cranberry Shop N Save

Receiving Manager

In charge of accounts payable and receivable.

Scan in all incoming DSD items and returns, ensure accurate count. Enter

all bills into computer using (IMS) Inventory Management Systems and adjust

allowances to balance. File and pay all incoming bills Using (FMS)

Financial Management Systems. Maintain back room to make room for incoming

pallets. Use of a Crown walk behind reach truck to rack pallets of stock.

General housekeeping in the back room.

June 2006 - January 2011: Restaurant Depot

Restaurant Supply Warehouse.

Produce Manager / Co Receiving Manager / Assistant Perishables Manager.

Assistant Perishables Manager: Work with Perishables Manager to direct and

oversee Produce, Dairy, Provisions, and Meat, Seafood, and Frozen food

departments. Distribute work assignments to department managers, Cycle

count Produce and Meat departments twice a week, Perform weekly audits on

product handling procedures and proper rotation in all of the perishables

departments. Crown stand-Up Counterbalanced Lift Truck operator, Crown

Rider Pallet Truck operator, Work in each department to cover Managers

vacations, days off, lunches, and breaks. Provide all aspects of customer

service. Contact buyers to maintain stock levels. Maintain daily

departmental temperature logs, and weekly cleaning logs in compliance with

the HACCP plan.

Produce Manager: Supervision of employees in the produce department,

providing excellent customer service. Daily contact with produce buyers to

maintain appropriate stock levels for customer demand, ordering, receiving,

inspecting, stocking, and organizing of daily deliveries in the

Produce department, maintaining a clean and safe work environment to meet

all health codes, Making of weekly schedules.

Co Receiving Manager: Unload from trucks, count, and receive all products

delivered to the warehouse and transfer to appropriate departments.

Travel to stores in other states to do inventory or help set up and

merchandise products in the perishables departments.

November 1986 - June 2006: Giant Eagle

Night crew co- Manager

Key carrying Manager, Duties include but not limited to, direct and oversee

night crew associates. Training of new hires for night crew. customer

service, stocking & blocking, ordering of merchandise to maintain

appropriate stock levels for customer demand, 5S program implemented

throughout the store, price changes (on shelf and in computer), ringing

registers and lottery machine. Take cash pick-ups from cashiers prepare and

deposit in safe. Receiving and depositing money, opening and closing of

store, running daily & weekly sales total reports, inventory preparation,

inventory, receiving merchandise, answering multi-line telephone and

directing calls to appropriate departments, Power Jack and power lift

truck. All sales floor maintenance including sweeping, scrubbing, mopping,

stripping, waxing, and buffing.

September 2000-June 2002: Vic's Trim Shop

Shop Assistant

Detailing & maintenance of vehicles, custom installation of audio and

visual systems in vehicles, Basic automotive electrical work. Repair and

replace headliners, carpeting, windshields, convertible tops, and vinyl

roofs. Customer service, key holder to shop, answering telephone, receiving

merchandise, assist customers in renting U-Hauls, Deliver and pick up U

Haul trucks. Schedule appointments, maintenance of repair shop.

Military

March 1987-May 1990:U.S. Navy

E-3, Ships Serviceman, Damage Control Petty

Officer in charge of all divisional maintenance. Member of the ships' Fire

Department.



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