Manager Customer Service

Terrence L. Jones

** ******** ***** ************, *** Jersey 08081

Home: 856-***-**** Cell: 856-***-**** E-Mail: t ******@*******.***

Objective

To bring twenty years of restaurant management experience, along with focused

leadership, to your company to raise sales and profitability in this highly competitive

market.

Summary of Qualifications

As a manager and individual, I constantly strive to achieve performance goals

t hrough enthusiasm, ini tiative and years of experience in restaurant management. The

years of my employment history have provided me with the experience and knowledge in

team building and staff t raining, along with extensive experience in cost-containing

i nventory management, along with purchasing, as well as customer service and guest

relations. Noted for communication skills, both with guest and staff to resolve problems

quickly and professionally.

Professional Experience

He r itages Dai ry Store- Retail General Manager- Janua ry 2013- May 2013

Exceeding or meeting performance profit goals according to corporate

objectives w hich include but are not limi ted to, development and

t raining of management and hourly associates.

Supervising the day to-day task assignment and managing

performance of customer service associates, overseeing

cash management procedure monitoring and

analyzing reports relating to Loss Prevention and report

t rends.

Ensuring accuracy of weekly payroll which includes the proper editing

of t imecards when necessary. Using the appropriate

charge code and weekly submission.

Responding in t imely manner to any product recall and fellow

established p rocess, controlling inventory through managing

p roduct level and price changes.

B uffalo Wild Wings - K itchen Manager - A pril 2011 – August 2012

Responsible for the development ‘back of the house’ employee t raining.

Assisted in t raining all levels of new restaurant managers.

Overseen inventory, scheduling and staff evaluations.

Implemented menu rollouts and store layout.

Cracker Bar rel Old Count ry Store & Restaurant - Service Manager - M ay 2006 –

M arch 2011

Responsible for t raining and developing back of the house staff.

Responsible for labor and inventory management of food and retail

sections.

Lead staff hi ring, t raining and evaluations.

Oversaw staff development and t raining in customer service for dining

and retail.

Oversaw and lead to decrease of store spending.

Buca Di Beppo - Chef Manager April 2003 – April 2006

Responsible for t raining and developing back of the house staff.

Implemented new menu changes and organized community events.

Increased sales by marketing, product quality and business

awareness.

Directed general restaurant operations, monitored food

Lead the store hi r ing process and staff evaluations.

Assisted as manager of store profit and loss statements.

Lone Star Steakhouse& Saloon I nc. Assistant General Manager June 1998 – April

2003

H i red as kitchen manager, gained fast promotion to Assistant General

M anager

Responsible for all restaurant operations as Assistant General

M anager

In charge of all staff hi ring, t raining and evaluation.

Ensured food and liquor costs were at max efficiency for available

s tock through accurate inventory management.

Assisted with sales projection and reconciling profit & loss statements.

Related Experience

J une 1993 – April 1998 M t. Sinai Hospital: Food Service Manager

Headed menu development and ordering for three hundred bed hospital

ensuring O.S.H.A. Federal and state guidelines were meet, working closely

w ith dietician to ensure all patients nut r i tional needs was obtained, and

working closely with administration and union representatives to ensure

contract negotiations was obtained.

Education

Camden County Community College: Hotel and Restaurant Management

Course studies included were, but not limi ted to;

o Food service and systems controls, nut r it ion, strategic analysis, cooking and

d ining room service.

Certifications:

ServSafe Certification #7767243

Servfafe Advance Alcohol

S kills:

Customer Relationship Management

Staff Development

Business Organization

Cross Functional Team Leadership

Contact this candidate