Manager Customer Service
Resume:
Karolyn Kemper
*** ******, *******, ***** *****
Cell Phone 432-***-****
Work effectively in a fast-paced environment and consistently
prioritize task and meet deadlines. I possess excellent interpersonal
skills, initiative, attention to detail, and follow-through skills. I
possess a professional demeanor; communicate effectively with all
levels of the organization and the public.
I am self-starter with the ability to analyze business
operations and recommend strategies to improve performance. I possess
very strong research and problem solving skills. If I do not know how
to do something I will figure out how to do it by research or by
asking someone who already knows to teach me how and I am a very quick
study. I Maintain professionalism at all times and use discretion
when handling confidential information.
S K I L L S
Full Charge Bookkeeper Supervisor AR Lead Accounts
Payable Payroll
Qtrly Report Sales Tax Commission Analysis Report
Credit Card
Reconciliations Excel Word MS Office
Outlook
JD Edwards Retalix QuickBooks Data Entry
Ten Key touch
Organizational Skills Employee yearly reviews Inventory
Controller Obtained Bids
For ADA home modifications JIB Taxing Invoices Expense
Reports
W O R K H I S T O R Y
Lead Accounts Receivable, Southwest Convenience Stores, LLC
4001 Penbrook, Ste. 400 Odessa, TX December
24, 2007 to July 2, 2012 Oversee the Accounts Receivable Department up
to 5 full time employees, duties include but are not limited to:
authorize Timecards and prepare for Payroll, Conducting and reporting
Employees annual and disciplinary Reviews, Data entry, 10-key,
Reconciling Accounts Receivables, Commission/Rebates Analysis Report,
State Sales Tax Report and Credit Card reconciliations, Research and
investigate discrepancies, Review and investigate disputed RFCO's
Credit Card Transactions (Chargeback's) to ensure we stay within
budget, run end of month financial reports, Create and record
procedures for credit card reconciliations and all AR procedures,
troubleshooting with IT and RBS for discrepancies, JD Edwards, Excel,
Outlook, Word, PowerPoint and Retalix,
Temporary, Accountemps
300 N. Marienfeld St., Ste. 220, Midland, TX
October 1, 2006 to December 23, 2007
- Southwest Convenience Stores, LLC, Odessa, TX - Account Receivable
Analyst - Duties include but are not limited to: Data entry, 10-key,
and Accounts Receivables, Commission Analysis Report, State Sales Tax
Report and Credit Card reconciliations with experience in JD Edwards
CBA/PHC Program Manager, Interim HealthCare of West Texas
500 N. Washington, Ste. 500, Odessa, Texas,
August 29, 2005 to September 21, 2006
Initially hired for Medicare billing audits and to check benefits and
obtain authorizations on the agency's insurance patients. After
approximately 3 months later I was promoted to the CBA/PHC Program
Manager position. At that time the programs were not meeting company
projected growth and revenues or the compliance level for the state.
We successfully passed Sate Monitoring after only 6 months of
employment we increased and exceeded company's projected client growth
and revenue. I was able to Increase the agencies rapport,
correspondence and communications with State Case Managers, Contract
Managers and DME vendors and contractors. Train and oversee daily
operations for the CBA & PHC programs in the Odessa Branch by
Supervising the CBA nurse, PAS supervisor and Special Attendant.
Conducting and reporting Employees annual and disciplinary Reviews.
Intake New Referrals from DADS, Monthly Supervisory Visits, Attendant
Orientations (AO), PHC Assessments, Joint Visits (IDT Meetings) with
TDADS Case Managers in the client's homes, Recording & Resolving
Client and Employee Complaints, and Filing Office & State Reports.
Scheduling CBA nurse, PAS Supervisor and PCA's visits in SAM and
verifying that all visits were conducted accordingly.
Provider Supervisor, InHome Care, Inc.
808 W. Indiana Ave., Midland, Texas
January 2, 2001- August 8, 2005
My responsibilities include but were not limited to the following:
Organization of New Policies and Procedures, implementing company
Policies and Procedures. I have Created Training Manuals for new PAS
Supervisors and the Training of PAS Supervisors in three offices. I
have coordinated contracts for four (4) regions with the Texas
Department of Aging and Disabilities Services for services through the
PHC and CBA Programs. Recruiting, Screening, interviewing and hiring
new job candidates for Billing Clerk, Personal Care Attendants & PAS
Supervisors, and Managed Employees & their Personnel Files in three
offices (Midland, Ft. Worth and El Paso). Conducting and reporting
Employees annual and disciplinary Reviews. Intake New Referrals from
DADS and Private Pay clients, Monthly Supervisory Visits, Attendant
Orientations (AO), PHC Assessments, Joint Visits, Recording &
Resolving Complaints, and Filing Office & State Reports. Quality
Assurance (QA) Auditing CBA & PHC charts: Assessments, Physicians
Orders, Time Sheets, AO and Billing.
Responsible for researching & requesting DADS Authorization for CBA
Clients Adaptive Aids, Home Modifications and Medical Supplies,
Obtaining Bids from various Contractors & DME Companies and Vendors,
Purchase Orders, Purchasing, CMN's, Title XIX & Physicians Orders in
accordance with State rules and regulations.
CBA Billing Clerk, Nurses Unlimited
520 N. Lincoln, Odessa, Texas
March 2, 1997 - January 1, 2001
My responsibilities include but were not limited to the following:
Authorize Community Based Alternative Program (CBA) and Respite
timesheets for Personal Care Attendants time sheets to enter in
computer for Payroll & Billing. Research back-pay, write adjustments
for payroll & Billing. Enter the CBA billing in computer which
includes: Nursing hours, Provider hours, Medical Supplies, Adaptive
Aids, Home Modifications, Respite Hours, Physical Therapy, Speech
Therapy, and Occupational Therapy. Computerized CBA billing includes
Original billings, Additional billings and Over billings, as well as
some Manual billings. Handle payroll problems when needed. Assist
with Auditing of CBA charts: correcting time sheets, researching time
sheets and 2067's.
Office Manager, Automated Response Center
1406 W. Wall, Midland, Texas
March 1995 - Oct. 1996
My responsibilities include but were not limited to the following:
Recruiting, Hiring, Supervising, Training and Scheduling of five (5)
Alarm Monitors and 18 Medical Alarm Installers, Organization of New
Company Policies and Procedures, learn and implement the Texas Board
of Private Investigators and Private Security Agencies Rules and
Regulations, Demonstration and In-services for clients and Home
Healthcare agencies, Coordinating contracts for eleven (11) regions
with the Texas Department of Aging and Disabilities Services for ERS
services through the PHC Program and the CBA Program, Bookkeeping:
A/P, A/R, CBA and PHC Billing to DHS, Bank Reconciliation, Deposits,
Invoicing, Collections, Time Cards and Payroll, Process credit card
payments, Customer service, troubleshooting, Purchasing/Inventory
Control, Quarterly Reports on QuickBooks Pro.
Temporary - Medical Assistant, Douglas C. Smith, M.D., P.A.,
Parkway, Plano, Texas
Oct. 1994 - January 1995
Responsibilities include: Patients History, Take vital signs,
administer immunization and allergy injection, Test Administered:
EKG's, Urine Dip Sticks, Strep Screen, HCG, Clerical Duties: schedule
appointments, take messages, get symptoms from patients over the
phone, call in Rx's, and filing EOB's.
Administrative Assistant, Fina Oil and Chemical,
10 Desta Dr., Midland, Texas
April 1990 - July 1992
Responsibilities include: Accounting: A/P, Joint Interest Billing,
Expense Reports, Petty Cash Reconciliation, Coding and Taxing
Invoices, Closing Monthly Business, Entering AFE's, and Bank
Reconciliation.
E D U C A T I O N/C E R T I F I C A T I O N
Associates in Applied Science, Midland College, May 1994
Counselor Intern, Alcohol and Drug Abuse Counselor, Designated on
April 18, 1994
High School Diploma, Robert E. Lee High School, May 1981
A W A R D S R E C E I V E D
May 2006 received a Presidential award from Interim Healthcare for the
largest growth of clients and revenues of all the Interim Healthcare
of West Texas offices.
PSI Beta, the National Honor Society in Psychology for Community and
Junior Colleges. Inducted into the PSI Beta Chapter at Midland
College Spring of 1994.
Deans list for 3 semesters and Presidents list for 1 semester at
Midland College from September 1992 through May 1994.
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