Customer Service Engineering

Evelyn D. Bobes

*** ******* **. **** ****, CA ***15

415-***-**** / *********@*****.***

OBJECTIVE: Document Control / General Clerical entry with strong interpersonal and organizational skills with the ability to multi task a variety of challenges and responsibilities

QUALIFICATIONS:

• 12 years experience in Document Control Support/Admin

• Computer: Windows; Microsoft Word, Excel; Internet/Email; 10-key-by-touch

• Other Computer Skills: Visual Basic, Agile, Adobe Acrobat

Abbott Medical Optics, Inc., Milpitas, CA 09/2011 – 09/2012

Document Specialist / QA-Doc Control

• Print the procedure and data sheet with Banner

• Prepared drawing and documents to the production

• Locate released drawing and documents from specific controlled drawing

• Supporting manufacturing engineering with latest documents

• Changes include product improvements, repair and new product releases

• Maintain Engineering changes releases and Implemented.

• Enter at Database Tracking ECN Implementation Query

• Update the Production Matrix Log’s

ULTRA CLEAN TECHNOLOGY, Menlo Park, CA 2/2005 – 4/2008

Document Control Engineering Support Analyst

• Perform data entry to release ECO and new parts in Visual database

• Locate released drawings and documentation from a specific controlled drawing

location and move in a network folder of each specific project

• Prepare a missing drawing and documentation list

• Implement & maintain Engineering Changes & releases

• Changes include product improvements, repair and new product releases.

• Ensure that all Engineering release and changes are accurate

• Maintain and track Engineering records change history through Agile.

• Responsible in performing Agile to MANMAN multi site MRP database transfer

• Coordinates interaction between Engineering, Operations & Sales

• Analyze Engineering documentation to ensure that the drawings follow drafting standards

SIEGER ENGINEERING, INC., South San Francisco, CA 11/1995-02/2005

Document Control

• Analyze Engineering documentation verify that drawings follow drafting standards prior to release

• Provide drawing request from customers as well as drawing request to vendors

• Supporting manufacturing engineering and mfg floor with latest documents

• Changes include product improvements, repair and new product releases

• Responsible for multiple clerical/customer services such as data loading to database that includes, order entry, releasing orders to Purchasing and Engineering, check to confirm correct POs,

• Sorting mail and incoming faxes, filing documentations in respective order numbers, answering phones

A-1 SANDWICH INC., South San Francisco, CA 4/1992 – 11/1995

Data Entry/ General Clerical

• Taking orders by phone and entering into the computer

• Updated and distributing daily worksheet to productions

• Monitoring total list and type of orders daily

• Maintain company records such as vendors, purchase and other documentations.

• Coordinate to mail and file weekly invoices

• Prepared 2000 invoices tag/identifications to order filler

• Distributing timecards weekly, sorting mail and faxes

O’NEIL COMPANY, San Francisco, CA 7/1988 – 4/1992

Assistant Supervisor

• Responsible for monitoring and maintain handling of product inventories manufactured the Scuba Diving Garments Department

• Controls 500 garments incoming and outgoing shipment

• Maintain the invoice and files

BEVERLY CONVALESCENT HOSPITAL, 5/1984 – 7/1988

San Francisco, CA

Certified Nursing Assistant

• Assist Physicians & License Nurses to do elderly patients physical and medical needs.

• Assigned 8 elderly patients daily to monitor their physical and medical condition which also includes reporting and document medical record daily status.

EDUCATION:

Providence Vocational School-Daly City, CA 2011

Course: C.N.A.-Certified Nursing Assistant

City College of San Francisco 3/ 2009 – 12/2009

Courses included: Office Support Program:

MS Office Application 2007 Office Procedure, Customer Service, Numeric keyboarding, PowerPoint, Business English, Keyboarding

• Basic Internet and E-mail

• Basic QuickBooks A/P & A/R

• Outlook

Computer Learning Center - San Francisco, CA 2/1993 – 9/1993

Computerized Business Systems

Courses Covered: MS-DOS 5.0, Word Perfect 5.1, Lotus 1-2-3,

Accounting Program, Window 5.1 Dbase, Loans (Novel

Networking), Typing (35 WPM)

Contact this candidate