Customer Service Human Resources
Resume:
Kenyatta Sims
**** * *********, *******, ** *****
************@******.***
CUSTOMER SERVICE PROFESSIONAL
Profile More than 5 years' successful experience in
customer service and support with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and
systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both Windows and
Mac systems; Lotus 1-2-3, Microsoft Office Suites,
WordPerfect, Photoshop, Microsoft Word, Infinity
and EDI.
Ability to train, motivate, and supervise customer
service employees.
A team player, acknowledged as "Total Quality
Customer Service Professional."
Develop plan, conduct audits and variance analyses,
process payroll and payroll and filings, and
maintain/update accurate inventories.
Employment
The Plus Group/Appletreeanswers, 2012-2013
Chicago, IL
Customer Experience Expert
Record, delivered, retrieve messages and
set up/cancel appointments for doctors,
lawyers and various businesses nationwide,
operated a switchboard by answering over
40 calls daily
Provided excellent customer service to
clients and customers
checked clients in and out of shifts for
their employers also order and donation
processing and preformed monthly phone
assurance.
BMO-Harris Bank, Chicago, IL 2011-2012
Receptionist
Answer calls, emails and greet employees
and customers on a daily basis, updated
and created schedules for customer orders
and A/V Techs, preformed equipment checks
and updated log daily, order rooms and
equipment for customer and employees for
events and conference calls
Cloud 10 Corp, Centennial, CO 2008-2009
Tier 1 Help Desk Operator
Efficiently answer and transferred calls,
troubleshoot and input trouble tickets for
internet phone and connection problems
assisted customers with upgrading package
plans,
Answered basic billing questions, muilt
tasking by inputting data and customer
information before moving to next call
assisted customers with computer questions
and concerns about bandwidth.
Step Up Productions, Chicago, IL 2006-2009
Administrate Assistant
Answered phone calls, greeted clients, and
scheduled appointments,
assisted with purchasing of office
supplies and processed client orders,
managed financial bookkeeping for the
company using QuickBooks, screened
up-and-coming artist for talent shows also
organize and input office data.
Education Devry, Chicago, IL (Current)
Bachelor Degree in Business: Administrate
& Human Resources
Computer Systems Institute. Chicago, IL (2011)
Certificate: Medical Administrative
Assistant & Billing Coding
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