Britney Bascom
**** ******** ** **, ********, WA 98498
E-mail: ************@*****.*** Phone: 253-***-****
Experience
Burlington Coat Factory
Customer Service Supervisor
• Five-year record of dedication and dependability reinforced by
consistent "exceeds expectations" ratings on performance reviews and multiple
"Employee of the Month" honors
• Leadership and mentorship responsibilities; provide training to all
new associates in all departments of the store for three years
• Areas of Expertise include but are not limited to: Retail Distribution,
Merchandise Displays, Strategic Planning, Sales and Marketing, Inventory Control,
Procurement, Warehousing, Systems Management, Safety and Compliance
• Retail Sales Clerk; exemplary customer service, team player mindset,
exceptional cash-handling accuracy, credit card transaction, loss prevention, greet
and treat customer with the utmost respect, skilled at operating computerized cash
registers, scanners and affiliated POS systems, Intermediate skills in MS Word,
Outlook, Excel
• Promoted to department leader after two years
June 2007 - Present
David
Bridal Consultant
• Demonstrated excellent organizational and communication skills
• Scheduled appointments; provided initial tour of all the dresses,
accessories and general facility set-up to the customer; by asking pertinent questions
and actively listening to the responses, narrowed down dress options to the customer
which would meet her expections; helped dress and displayed customer in front of the
mirrors; facilitated in the purchasing transaction; communicated with the customer on
purchase updates
October 2012 - February 2013
Sizzler
Hostess
• Served as the customer's first service contact; welcomed all customers
in a cheerful manner
• Assisted in maintaining a clean and safe work space
• Helped strategize and prepare table set-ups for large parties and group
• Promoted weekly and special events
• Scheduled reservations
• Expertly managed large crowds; remained calm and provided
assurance to customers who grew impatient while waiting to be seated
• Assisted in the closing and cleaning duties of the shift
October 2006 - June 2007
Madgain Army Medical Center
Internship - ENT Clinic
• Provided administrative support to a very busy clinic
• Filed, processed hearing aide and other clinic related orders, utilized
the copy machine
• Created, printed and strategically displayed pamphlets inside the
clinic's binder
• Filed and updated patients' records
• Received a Certificate of Achievement award/plaque from the
supervisor of the ENT clinic
March 2012 - June 2012
Education
Tacoma Community College
High School Diploma
• Receive an accredited high school diploma while taking college
courses
February 2006 - June 2009
Tacoma Community College
Medical Office Professional Degree
July 2009 - June 2013
Skills
• Currently certified in CPR and AED Defibrillator
• Professional customer service representative with six years of
experience
• Extremely confident, well-spoken communicator
• Proficient in Microsoft Office