Customer Service High School

Britney Bascom

**** ******** ** **, ********, WA 98498

E-mail: ************@*****.*** Phone: 253-***-****

Experience

Burlington Coat Factory

Customer Service Supervisor

• Five-year record of dedication and dependability reinforced by

consistent "exceeds expectations" ratings on performance reviews and multiple

"Employee of the Month" honors

• Leadership and mentorship responsibilities; provide training to all

new associates in all departments of the store for three years

• Areas of Expertise include but are not limited to: Retail Distribution,

Merchandise Displays, Strategic Planning, Sales and Marketing, Inventory Control,

Procurement, Warehousing, Systems Management, Safety and Compliance

• Retail Sales Clerk; exemplary customer service, team player mindset,

exceptional cash-handling accuracy, credit card transaction, loss prevention, greet

and treat customer with the utmost respect, skilled at operating computerized cash

registers, scanners and affiliated POS systems, Intermediate skills in MS Word,

Outlook, Excel

• Promoted to department leader after two years

June 2007 - Present

David

Bridal Consultant

• Demonstrated excellent organizational and communication skills

• Scheduled appointments; provided initial tour of all the dresses,

accessories and general facility set-up to the customer; by asking pertinent questions

and actively listening to the responses, narrowed down dress options to the customer

which would meet her expections; helped dress and displayed customer in front of the

mirrors; facilitated in the purchasing transaction; communicated with the customer on

purchase updates

October 2012 - February 2013

Sizzler

Hostess

• Served as the customer's first service contact; welcomed all customers

in a cheerful manner

• Assisted in maintaining a clean and safe work space

• Helped strategize and prepare table set-ups for large parties and group

• Promoted weekly and special events

• Scheduled reservations

• Expertly managed large crowds; remained calm and provided

assurance to customers who grew impatient while waiting to be seated

• Assisted in the closing and cleaning duties of the shift

October 2006 - June 2007

Madgain Army Medical Center

Internship - ENT Clinic

• Provided administrative support to a very busy clinic

• Filed, processed hearing aide and other clinic related orders, utilized

the copy machine

• Created, printed and strategically displayed pamphlets inside the

clinic's binder

• Filed and updated patients' records

• Received a Certificate of Achievement award/plaque from the

supervisor of the ENT clinic

March 2012 - June 2012

Education

Tacoma Community College

High School Diploma

• Receive an accredited high school diploma while taking college

courses

February 2006 - June 2009

Tacoma Community College

Medical Office Professional Degree

July 2009 - June 2013

Skills

• Currently certified in CPR and AED Defibrillator

• Professional customer service representative with six years of

experience

• Extremely confident, well-spoken communicator

• Proficient in Microsoft Office

Contact this candidate