Customer Service Manager
Resume:
Jodie Eberhardt
Clarksville,TN 37042
**********@*****.***
Career Overview
Accomplished Manager with extensive experience in front-of-house and back-of-house
operations. Manager with 10+ years of managerial experience. Strong planning and
people-management skills.
Core Strengths
• Background in big box retail stores • Inventory control
• Policy/program development • Staff training/development
• Consistently meet goals • Employee scheduling
• Cross-functional team management • Staff development
Work Experience
April 2004 Dollartree Spokane, WA
To Store Manager
August 2012
Hired on as a freight manager in 2005. This included unloading freight trucks, directing
the freight team in product placement on the sales floor, keeping the back room
organized, inventory control, opening and closing the store. Setting displays endcaps
and asr's. Overlooking the front end of the store (cashiers, customers) .
In September 2006- promoted to store manager. This includes payroll control, inventory
control, customer service, executing corporate policies, product placement,
associate/assistant manager training, hiring and termination.
Borders books Corvallis, Oregon
Customer service
November 2003
Within the 5 month's of employment at Border's I learned every department in the store
to
from customer service desk (answer phones,look up books etc.,special order),
April 2004
deliveries, book mark downs, cafe, cashiering.
Petsmart Spokane, Wa
Inventory Manager
May 1997
Started as a part time cashier. On 10-30-98 was promoted to lead cashier. This gave me
to
the ability to over ride prices at the registers for fellow cashiers. On 10-27-00 promoted to
August 2003
front end/customer service manager. This position allowed me to open and close the
store, control the back office, insure the front end and displays were up to customer
standards, assist customers and associates, write cashier schedule's, assist the groom
shop. On 8-22-01 promoted to inventory manager. This position allowed me control of all
freight coming into the store, working with truck drivers, shipping companies and the DC,
inventory control and damaged product, displays and product placement, writing
schedules and assist the other departments in the store.
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