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Customer Service Manager

Location:
Clarksville, TN, 37040
Salary:
42000/yr
Posted:
May 18, 2013

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Resume:

Jodie Eberhardt

**** ********* **.

Clarksville,TN 37042

509-***-****

abvik1@r.postjobfree.com

Career Overview

Accomplished Manager with extensive experience in front-of-house and back-of-house

operations. Manager with 10+ years of managerial experience. Strong planning and

people-management skills.

Core Strengths

• Background in big box retail stores • Inventory control

• Policy/program development • Staff training/development

• Consistently meet goals • Employee scheduling

• Cross-functional team management • Staff development

Work Experience

April 2004 Dollartree Spokane, WA

To Store Manager

August 2012

Hired on as a freight manager in 2005. This included unloading freight trucks, directing

the freight team in product placement on the sales floor, keeping the back room

organized, inventory control, opening and closing the store. Setting displays endcaps

and asr's. Overlooking the front end of the store (cashiers, customers) .

In September 2006- promoted to store manager. This includes payroll control, inventory

control, customer service, executing corporate policies, product placement,

associate/assistant manager training, hiring and termination.

Borders books Corvallis, Oregon

Customer service

November 2003

Within the 5 month's of employment at Border's I learned every department in the store

to

from customer service desk (answer phones,look up books etc.,special order),

April 2004

deliveries, book mark downs, cafe, cashiering.

Petsmart Spokane, Wa

Inventory Manager

May 1997

Started as a part time cashier. On 10-30-98 was promoted to lead cashier. This gave me

to

the ability to over ride prices at the registers for fellow cashiers. On 10-27-00 promoted to

August 2003

front end/customer service manager. This position allowed me to open and close the

store, control the back office, insure the front end and displays were up to customer

standards, assist customers and associates, write cashier schedule's, assist the groom

shop. On 8-22-01 promoted to inventory manager. This position allowed me control of all

freight coming into the store, working with truck drivers, shipping companies and the DC,

inventory control and damaged product, displays and product placement, writing

schedules and assist the other departments in the store.



Contact this candidate