Customer Service Management

Prasanna Acharya

(Mob: 009*********

*: ***********@*****.***

EXECUTIVE PROFILE

Good Academic background. Enthusiastic, undying passion, obsessive about

quality, crazy about targets and devoted to teamwork. Above 2 years of

customer service and 2 years of Accounting experience including revenue

generation, training and development of customer service executives,

handling campaigns, image makeover, proactively analyzing client needs for

process improvements and motivating a high profile team to deliver

exceptional customer service.

PROFESSIONAL EXPERIENCE

* Corporation : M/s Rai and Associates - Chartered Accountant (India)

(2008 to 2010)

* Designation: Audit Assistant, PVS Centenary Building Mangalore,

Karnataka, India.

* Job Description:

> Maintaining Individual Accounts & Accounts of Different Firms

> Attending Bank Statutory Audit

> Maintaining Records of Monthly trading activities of different firms.

> Arranging Samples and Test reports for the construction companies at

various sites

> Quoting rates, Negotiating prices and making invoices

> Handling day to day cash and invoice

transactions

> Preparing Annual Income Tax returns and monthly

VAT returns

> Preparing Annual and Quarterly Audit reports of

different firms.

> Attending Different Company Audits.

> Preparing Month wise Stock Statements.

* Corporation: M/s. Hinduja Global Solutions-15-07-2011 to 28-02-2013

* Designation: Customer Relation Officer.

* Job Description:

> Represent the Company as its first point of escalation contact for

customers, CS team members, Sales and internal Operations department.

> Implementing global customer service

directives to the customer service teams

> Ensure synchronization with other internal Department managers

> Ensure to gain service excellence and

continuously improve quality output's service

offering to the respective customer.

> Communicate and roll-out customer service related initiatives within

their department in line with the corporate directions.

> An escalation point to the Customer Service

team for any matters/ issues that needs a

management decision.

> Providing Customer Support and follow up of new customer base

> Deal as the lead in issues for troubleshooting

> Ensure the Customer Service team members

conduct Customer Feedback on a monthly basis.

> Provide guidance and training to the Team on

Customer Service and related subjects.

PROFESSIONAL TRAINING

. Operating system: Windows 2000

. Packages: MS office, Tally-ERP 9, Excel, MS-word, MS-power point

. Interests: Traveling, Music and Reading.

EDUCATION

. Completed BBM (Bachelor of Business Management) from Mangalore University

in Year 2008.

EDUCATION

. Languages: English (fluent), Hindi (fluent), Kannada (fluent) BBM

(Bachelor of Business Management) Mangalore University in Year 2008.

CONSIDERATE PROFILE

Nationality : Indian

Sex : Male

Date of Birth : 15-05-1986

Civil status : Single

Place of birth : Mangalore, Karnataka

Religion : Hindu

Passport No : H 6604420

Passport Expiry : 02-08-2019

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