Customer Service Representative

Daniel J. Rose

**** ********* ***** #**

Toledo, Ohio 43615

419-***-****

Objective: To obtain a position in which excellent customer service skills

will assist the employer in maintaining their reputation within

the community.

Work Experience:

The Toledo Blade Toledo, Ohio

News Carrier 02/2008 to 4/2011

. Deliver papers to community members on delivery route

. Ensure all deliveries are made promptly during early

morning hours

. Communicate with customer to problem-solve issues that

arise

. Responsible for gathering and putting together

newspapers for customers

Arby's Maumee, Ohio

Team Member 03/2007 to 08/2009

. Represent company as drive-thru attendant and cashier

. Greet customers to ensure quality-dining experience

. Operated cash register to ring transactions for

customers

. Successfully handle customer orders and complaints

Champaign Residential Services

Toledo, Ohio

Support Specialist

07/2007 to 10/2007

. Administered medication; including insulin syringes

. Documented social and behavioral activities

. Transported and attended doctor visits

B.P. Oil Company Perrysburg, Ohio

Customer Service Representative 06/2006 to 03/2007

. Responsible for the operation of register to ring credit

and cash transactions

. Ensured all coffees were prepared and filled fresh daily

. Maintained high standards of excellence in customer

service

Speedway LLC Maumee, Ohio

Customer Service Representative 06/2004 to 03/2006

. Performed credit and cash transactions with assistance

of register to ring customer orders

. Monitored fuel stations to reduce risk of drive-offs and

to assist customers in need

. Prepared coffees and ensured quick grill items were

available for purchase

. Provided excellent customer service to ensure customer

return

Wendy's Maumee, Ohio

Team Member 07/1998 to 01/2004

. Interacted with customers on a daily basis

. Ensured customer dining experience was pleasant through

positive interaction

. Responsible for taking orders and cashing out customers

utilizing cash register

. Problem-solved with customers while handling orders

Education: Bowling Green State University Bowling Green, Ohio

Bachelor of Science in Education

COSI - Toledo

Toledo, Ohio

Volunteer

Spring 1999

. Assisted in the training of rats utilizing Pavlov's

behavior modification

. Supervised, interpreted and explained different areas

and activities in COSI including Mindscape, Life Force

and simulators

. Welcomed school groups and individuals

. Met with team to develop daily plan

Help-a-Child Tutoring Program (BGSU)

Bowling Green, Ohio

Student Tutor

Spring 1996

. Helped a child understand and perform two-digit division

. Improved the student's ability to complete complex two-

digit division

Jones Jr. High and St. John the Baptist

Toledo, Ohio and Point Place, Ohio

Student Observer

Spring 1994

. Helped students with laboratory experiments

. Evaluated and graded lab reports, quizzes and tests

. Constructed visual aids to demonstrate scientific

principles

Supplementary Skills:

. Proficient in Microsoft Office Suite (Word, Works,

Excel, PowerPoint)

. Experience with utilizing Windows 98 SE and XP programs

. 15 years of hands on customer service experience

References: Available upon request

Contact this candidate