Customer Service Administrative Assistant

Susan Embry

**********@*****.***

**** ************ ****

Morgantown, KY 42261

270-***-**** (C)

Objective

Very energetic, dedicated and hard working individual with excellent

communication skills. Seeking employment in a fast paced environment.

Looking to contribute my skills in a growing company.

Bluegrass Bariatric Surgical Associates Bowling Green, KY 2011-

2013=Laid Off

Administrative Specialist

. Answer multi line phone system

. Schedule appointments

. Scan important documents

. Check patients in and out

. Make sure all important documents are filled out by the patients

. Handle the money

. Fax documentation to correct locations

. Enter new patient charts

Commonwealth Brands Bowling Green, KY 2008-2011

Credit/Claims Coordinator

. Investigate and issue customer credits. Contact carriers to locate

product that has been lost or damaged. Once product is determined

lost or returned back to the warehouse, credit is issued to the

customer.

. Process unsalable credits to customers when they have out dated and

damaged product. Follow up with our sales field to process these

returns.

. Create monthly reports (Excel) for all credits issued to distribute to

our company.

. Calculate claims for our company. Present claims to carriers for lost

or damaged product. Received almost $52,000 in 2009 once claims were

resolved.

. Create monthly reports for all types of claims to distribute to our

freight department. I keep track of how much each carrier or

warehouse pays per year due to damaged or lost product.

. Answer phone calls from customers and sales field to process their

orders or concerns.

. File faxed orders from customers.

. Prepared a PowerPoint presentation as part of a workshop attended by

20-25 employees of the Customer Service Department. It contained

information regarding the products we sell and some history behind all

of them.

. Organize spreadsheets for some of our biggest customers regarding

their orders and the transit times. Work with the manager of customer

service to classify this information

Graves Gilbert Clinic Bowling Green, KY 2007-

2008

Receptionist

. Registered patients to the appropriate doctor and/or lab.

. Collected co-pays from patients at the time of service.

. Updated all patient information. Verified all the patients'

information and their insurance.

. Scanned all important documentation to accounts.

. Answered telephone when necessary.

. Set up new patient accounts.

PrimeCare Medicine Bowling Green, KY 2006-

2007

Clerical-Night Supervisor

. Supervised 4-6 employees on the night shift.

. Answered multi-line switchboard. Addressed calls for 5 doctors and 3

nurse practitioners.

. Pulled charts at the end of every day for next day appointments.

Delivered charts to nurses upon request. Filed all charts.

. Scheduled appointments.

. Registered patients for all doctors & nurse practitioners. Updated

all information and scanned appropriate documentation.

Education

Associates Degree in Administrative Assistant

Bowling Green Technical College, Bowling Green, KY

Butler County High School

Morgantown, KY

Certificates

Completed Intermediate Excel class.

Community Activities

. Coach my daughters t-ball team

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