Customer Service Sales
Resume:
JOAN RUFUS Email **-************@*****.***
Mississauga-L5W 1M4
Ontario-Canada
Contact No-647-***-****
PROFILE: RESULT ORIENTED INDIVIDUAL WITH HANDS ON EXPERIENCE IN WORKING IN A WIDE RANGE OF PROJECTS DEALING WITH TELESALES AND CUSTOMER SERVICE
PROVEN TRACK RECORD OF ACHIEVING AND EXCEEDING SET SALES TARGETS ON VARIOUS PROJECTS
AS A TEAM LEADER IN THE CUSTOMER SERVICE DEPARTMENT, I HAVE HANDLED INBOUND AS WELL AS OUTBOUND CALLS.
WORKED WITH CITI-FINANCIAL MORTGAGE OUTBOUND HOME EQUITY PROGRAM, AND WAS RECOGNISED AS "#1 TEAM LEADER AND RECEIVED AN AWARD OF EXCELLENCY FROM THE CLIENT (CITIFINANCIAL USA)
CORE COMPETENCIES GOOD CUSTOMER SERVICE, PEOPLE MANAGEMENT SKILLS, LEADERSHIP AND MOTIVATIONAL SKILLS
PROFESSIONAL QUALIFICATION
BACHELORS DEGREE IN BUSINESS ADMINISTRATION
COMPUTER SKILLS: COMPLETED A COURSE ON CUSTOMER SERVICE AND MS OFFICE
WORK EXPEREINCE
HERO MIND MIND EXECUTIVE RECRUITMENT –FOR A CALL CENTER
JUNE 2004 TO SEP 2004
• As a recruiter I was responsible for conducting interviews to match the client’s requirements.
• After the process of Initial screening I would conduct various rounds of interview for the shortlisted candidates.
• Explain compensation, benefits, employee duties, policies, and working conditions to the shortlisted candidates
• Schedule the final meeting of the selected candidates with the client.
• After the candidates have met the client for their Orientation program, I would hand over Offer letters to the candidates.
• Procure all relevant documents, and do a background check for the candidates, and maintain various reports on the entire process right from the walk-in to the final selection and the commencement of training
ISEVA SYSTEMS PRIVATE LIMITED –BANGALORE INDIA
TEAM LEADER IN A CALL CENTER MAY 2001-2003 SEP
• Having being inducted as a fresher in the customer service department my scores were always A+ in product knowledge and accent.
• I Achieved the Highest Sales and quality scores consistently on various projects, and received many proficiency awards from the management.
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• I was promoted as a Team Leader, due to my good performance in Sales, exemplary customer service delivery and team-player attitude.
• As a team leader I oversaw and supervised all the daily activities of the customer service and sales team for CitiFinancial.
• Supervised the hiring and training, and implemented changes in the Quality program to ensure Client satisfaction.
• Documented and maintained reports on achieved sales and quality scores to enable further improvement in products/services.
• Managed a high-volume workload within a deadline-driven environment, and consistently met performance benchmarks in all areas (Sales, accuracy, volume).
• Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for Achievement of Sales targets, Initiative, Managerial skills, Motivational skills, and intense customer focus.
• Completed voluntary customer service training and leadership to learn ways to enhance customer satisfaction and improve productivity.
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