Ashraf A. Taha

**** * ******* *** #*

Chicago,IL 60640

abvgfe@r.postjobfree.com

Cellular: +1-773-***-****

Objective

I am (RHCE) Redhat Certified Engineering and (OCP) Oracle 9i Certified with more than

Six years experience in computer scope and I am looking for a challenging and talented role

of a system Administrator in a company, using my skills and knowledge of fault tolerant

solutions for daily monitoring and maintenance of mission critical production infrastructure.

Computer Skills

Operating Systems:

Redhat Linux: (RHEL 3.0, 4.0, 5.0 and 6.0) Environment, VMs, Microsoft Windows: (3.x,

9x, Me, NT, XP, Vista, Windows 7 2000, & 2003) and VMware Environment

Database Platforms:

Oracle 9i/10g/11g.

Computer Hardware:

I386 Systems, HP Blade Servers (BL G3 & BL G4, BL460c and BLc3000), HP Proliant

Servers (DL360 G4 and DL360 G5), and HP High integrity Servers series.

Programming & Scripting Languages:

SQL, PL/SQL,Oracle Forms, C++, Pascal, MS Visual Basic 6.0, XML, HTML & shell

scripting.

Computer Networking:

System and Network Services & Security Administration in Linux environments including NTP,

Apache, FTP servers, DNS: bind or named. Firewall configuration: NAT, Masquerade,

connection tracking: iptables, Mail SMTP: Sendmail . POP3/IMAP. Batch OS installation,

automation: JumpStart / Kick Start. DHCP And LDAP.

Other skills:

• Analysis of Billing & Charging systems and requirements specification.

• Service delivery and Quality orientation.

• Problem-solving and critical thinking.

• Creativity and innovation

• Strong experience with Linux/Unix

• Shell scripting and program experience

• Web interface management and creation of accounts

• Ability to check out disk drives and cpus

Academic Qualification

Skkim Manipal University MSC-IT (Suryadatta group of institutes ) Pune- India.

University of Science and Technology – B.Sc. Degree in computer science.

International Certification(s):

RHCE, Red Hat Enterprise Linux 4.

RHCT. Red Hat Enterprise Linux 4.

OCA Oracle9i Certified Association.

OCP Oracle9i Certified Professional.

Professional Experience:

Huawei

Nov 2011 – 10th Jan 2013 ( Direct Point ) Khartoum, Sudan

Sr. Technical Specialist

Description: OSS/BSS (TABS Support & implementation)

• Support TABS billing modules like CRM, ORM, CCM, MED, DEB, IVM, IAA and service

operation by analyzing the characteristics of applications, assessing performance of

these services and, verifying they function efficiently.

• .Supervise the whole billing operations inclusive of analyzing customer’s complaints and

taking appropriate measures based on the requirements.

• Organizing regular system checks and preventive maintenance to ensure optimum

system performance, diagnosed and troubleshot system problems, initiated corrective

measures to resolve the same.

• Provide L1/L2 technical support - Extensively utilizing Remedy System to record and

track issues - follow-up with email/phones when necessarily.

• Integrate & implement 3rd party’s solutions with TABS like: Jinny SMS/MMS CDRs

mediation, and Ericsson EMM.

• Provide mission critical operational support to various departments in Zain-SD like Credit

control, customer care, and revenue assurance departments.

• Assist in defining the client technical, interfacing, and operational requirements and

constrains from business aspects.

• Advise the client on means to close requirements and application gaps and assist in

providing information and knowledge about the system under implementation

• Participate in customer training and knowledge transfer

• Assist in presales activities including demos, workshops, conferences and proposals.

Jul 2008 – Oct 2011 International Turnkey Systems Khartoum, Sudan

Technical Specialist

Description: OSS/BSS (TABS Operation & Support)

• Handle the daily operations of ZAIN Sudan (Big operator in the country ) Billing and

Rating modules.

• Implements new CRs and conduct UATs.

• Administrate file system; develop shell scripts in Sun solaries servers and PLSQL

procedures.

• Assist in providing database designs and customization specifications

• Participate in data migration, integration, and other programming and/or configuration

management related tasks.

• Provide a critical support for Billing & Rating technical complaints.

• Implementing new services, tariffs design, and systems setup.

• Resolve and clean rating suspended CDRs issues.

• Enhance and maintain an automotive Alarming and controlling methods for suspend and

Mediation, Rating Engine.

• Consolidation between network elements (NGN, HLR, AAA, IN) and Rating Engine.

• Implements the Monthly Bill Cycle and Invoices Extraction operations.

• Provide mission critical operational support to various departments in Zain like Credit

control, customer care, and revenue assurance departments.

• Developing & enhancing the billing system functionality.

University of Science and Technology Khartoum, Sudan

Teaching assistant

o Linux OS system – System administrator introduction.

o Handling and supervising intermediate diploma & BSc. students courses in.:

* Computer network- general introduction.

* Oracle DB Lab Tutorial.

Relevant Courses

1-SQL STAR Software Technology:

- Oracle 9i Database Administrator.

2 -Amrita institute of computer Technology :

-Red Hat Enterprise Linux

Languages Skills

Arabic (native language)

Other languages

English

Writing skills very good

Reading skills very good

Verbal skills very good

Professional Memberships:

Member of Sudanese Society for Information Technology (SSIT).

Member of Sudanese internet Society (SIS).

Awards:

Academic Excellence student award from the Suryadatta group of institutes (First Rank), which is

an annual award given to the students with outstanding performance .

References

Alaaeldin Ahmed - Unix Administration at IBM Tel : 563-***-****

Mouz Hassan - Unix Administration Tel : 564-***-****

Elwalid Elnaim - Unix Administration Tel: 563-***-****

Contact this candidate