Manager Customer Service

W. Thomas Starr

***** **** ******* **** ( Centreville, VA 20121 ( H: 703-***-**** ( C: 443-

***-**** ( *******@*****.***

Transportation and Fleet Director

Accomplished leader focused on outstanding organizational productivity,

profitability, and sustainability

Performance-driven professional with extensive experience in support of

multimillion dollar transportation, fleet management and multi-location

operations. Experienced in making tough management decisions and executing

turnarounds. Knowledgeable of federal regulations related to truck

transportation. Accomplished in creation of innovative solutions; motivate

teams to achieve optimal results. Core Competencies:

Customer First Driven Multi Location Manager Asset Management

Budget Planning/Control Accident Investigator/Trainer Innovative Solutions

Vendor Contract Fleet Management /Operations Staff Motivation/Retention

Negotiations

DOT/OSHA Safety Lean Process Improvements Union/Non-union Leadership

Guidelines

Professional Experience

STERICYCLE INC, Baltimore, MD - July 2010 to Present

Transportation Manager: Manage one of the company's largest transportation

/ operation facilities consisting of 6 lines of business covering multiple

states and the District of Columbia. Supervise a team of 5 Supervisors 4

dispatchers, 3 call center representatives 3 warehouse employees and 75

drivers in 3 locations. Prepares and sets goals for all Supervisors and

drivers along with budgetary goals. Ensure that all regulatory regulations

regarding compliance for Regulated Medical Waste, Foreign Garbage (Aphis)

and DOT requirements as they pertain to transportation are followed.

Manage on time performance of 99% for over 153,000 stops per year out in 3

locations.

Delivered Results

. Selected as the test location as a large facility for rollout for the

Road Net Dynamic Routing Solutions and the Transportation Supervisor's

Standard Work.

. Increased Stops per hour from 1.61 to 1.74 (9%).

. Reduced route hours by 6566 hours equating to a 7% reduction

. Managed route overtime to 16.1% actual verses budgeted 19.1%

. Reduced overall transportation overtime by 8.4%

. Managed total overtime cost as % of revenue to 1.3% versus 1.5%

budgeted.

. Projected annualized mileage reduction of 133,565 miles or 9% in 1st

year and a savings of $6678.00 in mileage charges.

. Projected annualized fuel savings of $97,138 based on $4.00/gallon

. Managed total transportation cost as % of revenue to 25.1% versus

24.1% budgeted

. On time servicing of customer locations of 99.91% for over 153,000

customer pickups.

. Improved equipment utilization for the regional long haul operations

of hours and equipment required with a reduction of 2 power units.

. Assisted in the startup and rollout of a Regional Call Center handling

inbound calls for the entire Region consisting of VA, MD, NC & SC and

parts of several other states.

. Consistently maintained all annual compliance training at 99% or

better for over 100 employees.

CLI TRANSPORT LP, Fairfax, VA - 2006 to 2010

Terminal Manager: Set challenging objectives and manage a multi-state

delivery area through one main terminal and two satellite terminals;

oversee 14 petroleum tractor-trailers and 35 drivers in a 24/7 operation.

Expedite repairs and ensure scheduled preventative maintenance is

completed. Generate comprehensive reports documenting operational progress.

Perform safety audits to ensure compliance.

Delivered Results:

. Earned best terminal in 2008 and second best terminal in 2009. Exceeded

expectations and annual revenue projections by 103% in 2007 and 110% in

2008. NIBT 2009 116% equated to $509,176 versus maintained controllable

expenses of $1.6 million/85% of budget (a reduction of 22% or $281,088

versus 2008).

. Realized payroll savings of $93,000 in 2007 and over $142,000 in 2008 by

controlling payroll expenses; achieved 41% to revenue for 2007 while

budgeted at 44% and 36% to revenue while budgeted at 37.9%.

. Maintained controllable expenses for 2007 to 134%, which included

unexpectedly high fuel prices with 2008 controllable expenses held to

110% despite unexpectedly high fuel cost. Delivered a budget reduction of

22%/$282,000 in 2009. Cut company equipment by 14% in 2009.

. Achieved a 50% increase in profit per mile, which was $0.28 versus $ 0.14

in 2008. Instrumental in exceeding budgeted gallons delivered for 2008 of

104%.

. Met objectives by achieving a total of 1,922,985 miles/95.28% of budget

and realized 128,856,839 gallons delivered or 109% budgeted. Saw an

increase of 1% in cost per mile, which was $2.43 versus $2.40 in 2008.

Generated an increase of 7% for revenue per mile, which was $2.70 versus

$2.53 in 2008. Achieved an increase in revenue per mile of 10% from $2.12

per mile to $2.33 and boosted overall profit by $0.06 per mile in 2007

versus $0.04 in 2006. Generated a net profit of $0.19 per mile in 2008.

. Created a culture focused on high morale and reduced staff turnover from

30% to 5.9% in 2009.

. Focused on safety and achieved 2.9 million miles in 2007 and 2.5 million

miles without any DOT reportable accidents.

MCLANE COMPANY, WESTERN DIVISION, Longmont, CO - 2005 to 2006

Transportation/Fleet Manager: Oversaw transportation operations and

administered a $15.4 million budget. Managed 180 weekly dispatches to over

3,000 customers across CO, UT, WY, NE, and KS through 137 staff, drivers,

and mechanics. Led teams to achieve 98% on-time service commitments while

serving 7-Eleven, Wal-Mart, Sam's Club, and Target stores. Ensured team

reached 95% or greater for all other customers. Monitored fleet mileage and

driver performance by utilizing XATA onboard computer systems. Maintained a

fleet of 60 tractors and 110 refrigerated trailers valued at $11.5 million.

Reviewed and approved bi-annual routing and updates. Utilized a temp

employment agency to ensure coverage.

Delivered Results:

. Saved the organization $177,000 by analyzing operations and achieving

greater driver and departmental productivity while maintaining or

improving on-time performance.

. Devised a system that was implemented nationally; split select company

team drivers and used temp drivers on select routes to ensure on time

objectives and meet peak delivery demands with time-sensitive

goods/products.

. Instrumental in saving the organization $32,000 in driver pay by

improving the backhaul program.

. Achieved best overage shortage, damage, and awarded best division for

overall performance.

. Cut budgeted payroll to 1.06% from 1.11%, which resulted in a savings of

over $247,000.

. Led an accident review board to determine preventability and promoted

driver safety programs.

GIANT FOOD, INC. Jessup, MD - 1995 to 2005

Operations Manager/Driver Supervisor: Managed overall facility operations,

safety, customer service, and scheduling. Hired, trained, and evaluated

staff. Ensured 6,000 successful deliveries to 200 stores in VA, MD, NJ, DE,

and DC. Reached up to 98% on-time deliveries.

Delivered Results:

. Trained dispatchers on the Transportation Management System and

Manugistics Routing Program.

. Planned, revised, and implemented directions for all stores serviced.

Improved yard utilization to maximize equipment staging areas and met the

needs for third-party vendor parking.

. Effectively oversaw dispatch staff, transportation support personnel,

fleet maintenance, and drivers in a union environment. Utilized temp

drivers to supplement company drivers.

. Discussed and resolved employee concerns by encouraging employee input to

solve problems/issues.

. Managed 24/7 coverage for multiple warehouses at three geographically

dispersed locations.

. Investigated and generated reports on vehicular and personal injuries to

determine root cause.

. Played a role in planning and rollout for a new perishable distribution

center. Assisted in closure of an outdated distribution center.

Earlier Roles: PALLETS UNLIMITED INC., General Manager/Principal; EMERY

WORLDWIDE AIR FREIGHT, Terminal Operations Manager; UNITED STATES MARINE

CORPS, Corporal/Crew Chief-Aviation Firefighting and Dispatch Operations;

UPS, Driver Supervisor, Driver

Technical Skills

National Safety Council ? Driver Education ? Management Training Courses ?

Hazmat Regulations

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