Customer Service Sales

Hannah D. Mosby

**** **** ****** ***** ***** Apt 105 ~ Memphis, Tennessee 38125 ~ 901-***-****

********@*****.***

Letter of Application

The attached resume outlining my professional experience is submitted for your consideration. I feel my

previous experience and achievements make me an excellent candidate for your organization.

I am an accomplished professional seeking a management position utilizing transferable skills from my

career. I possess leading edge capabilities for advancing efficiency within a demanding environment. I am

a highly motivated individual with well developed customer service and communication skills. I have

always been able to excel at any opportunity that comes my way. Working with all levels of people

throughout my career, I have sharpened my customer service techniques to be an asset in any field that

requires excellent interpersonal skills.

If your company is looking for…

Someone who loves a challenge,

●

A persistent and energetic individual,

●

Someone who consistently gives 110

●

You will find these attributes readily available in me. I’m confident that my experience and

accomplishments will be of interest to your company. Thank you for your time and consideration I look

forward to hearing from you in the very near future.

Respectfully,

Hannah D. Mosby

Hannah D. Mosby

3813 West Garden Manor Drive Apt 105 ~ Memphis, Tennessee 38125 ~ 901-***-****

********@*****.***

Professional Objective

Management

Results driven performer seeking a management position. Highly motivated, high energy professional

combines strong planning and organizational. Solid communication skills works well with all levels of

people. Excellent problem solving skills analytical and resourceful in resolution. Both flexible and

versatile, a well rounded performer committed to continued excellence.

Core Competencies

● Customer Service ● Detail Oriented ● Independent Worker

● Leadership ● Catch on Quickly ● Team Player

● Client Relations ● High Integrity ● Problem Resolution

EDUCATION

UNIVERSITY OF PHOENIX Phoenix, Arizona 2013

Master of Health Administration

GPA: 3.8

UNIVERSITY OF MEMPHIS –Memphis, Tennessee 2005

Bachelor of Business Administration

Concentration: Management

GPA: 3.2

National Honor’s Society

Attended on a J.D. Porter Fountain Scholarship

Attended on a full Fogelman Scholarship

COURSEWORK HIGHLIGHTS

Financing of Health Care Health Law and Ethics

Marketing for Health Care Financial Management

Health Care Policy Leadership

Professional Experience

C SPIRE – Olive Branch, Mississippi 2006 – 2012

Tech Expert/Team Leader (2010 2012)

Hannah D. Mosby– Page 2

● Train and supervise a staff of four employees.

● Manage transactions and utilize critical reasoning to resolve customer issues for a

personalized wireless service company.

● Ability to work independently and interact appropriately and professionally with all levels of

workers.

● Handle consumer questions, concerns and billing inquiries with enormous degree of courtesy

and professionalism.

● Provide direct and indirect sales by effectively managing certain occurrences.

● Increased company efficiency by implementing regional sales strategies including introduction

of new products and services.

● Document and evaluate accounts to determine if further research is essential for customer

satisfaction.

● Provide account management and customer support services.

● Perform duties and special requests that are assigned by management.

Key Accomplishments:

● Receive exceptional annual evaluations from Management.

● Noted by Management for excellent skills by making every customer’s visit a uniquely

positive and memorable experience by greeting customers with warmth, enthusiasm,

energy and courtesy.

● Received bonuses for perfect attendance, employee recognition for customer

satisfaction and professionalism.

● Received additional duties as Training Specialist, training both one on one and as a

group

● Also received additional duties as a Tech Expert, training both customers and

employees on products and services.

Engagement Specialist/Team Leader (2006 – 2010)

Key Accomplishments:

● One of the top Sales Leadership in the company for selling products and services.

● One of the top Sales Leadership based on customer surveys.

Inside Sales Representative (2006)

Key Accomplishment:

● Promoted within six months to Team Leader.

COMPUTER SKILLS

Windows • Microsoft Word • Internet Explorer • Excel • Access • PowerPoint • Outlook

Contact this candidate