Manager Customer Service

ALONA C. GUZMAN

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Cell Phone: 209-***-**** / Home Phone: 209-***-****

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Email: abvfrd@r.postjobfree.com

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Career Goal: To obtain a position that allows me to use the skills and qualifications that I have and to learn new skills

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in an environment that encourages growth with opportunity for career advancement.

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Career History:

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Walmart Pleasanton, California

Department Manager August 2012 – Present

Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve

problems creatively and demonstrate high integrity. Maintain professional internal and external relationships that meet company core

values. Proactively establish and maintain effective working team relationships with all support departments. Any other tasks as assigned

from time to time by any manager. Demonstrate ability to interact and cooperate with all company employees. Ensure that each customer

receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer,

maintaining solid product knowledge and all other aspects of customer service. Assist in floor moves, merchandising, display

maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock.

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Acosta Sales & Marketing Pleasanton, California

PART TIME Merchandiser/Associate January 2012 – Present

Administered and maintained vendor’s product in the stores. Audit and re-arrange and reset products on sites. Maintain an awareness of

all promotions and advertisements. Demonstrates the ability to carry on a business conversation with business owners and decision

makers. Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors. Sells

consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.

Acclarent Inc. Menlo Park, California

Accounting Technician (Consultant) August 2010 – October 2010

Administered and maintained accounting system for accuracy. Reconciled ledgers to the general ledgers control. Responsible in data

analysis during migration of two companies to assure the accuracy of data transfer process before- during and after the transition of

confidential information to the new system in a timely manner. Process full payroll cycle using ADP/PayExpert system in a weekly

basis.

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Hatch Mott MacDonald, Inc. Pleasanton, California

Senior Payroll Specialist, IV November 2005 June 2010

Processed bi-weekly payroll transactions. Responsible for daily payroll activities, including filing, processing new hires,

terminations (final checks), updating employee’s status and profile changes such as benefits deductions, 401K contributions or

loan re-payment and other payroll transactions and reports. Implemented and standardized procedures across all operating

groups for both US and CANADA. Preserved a professional relationship with other Payroll and HR representative from different

locations that was developed during my stimulating business experience to Corp. Offices in New Jersey and Ontario Canada.

Responsibilities including maintaining accurate records for 600-1000 multi-states (US), Canadian and seconded employee from

U.K. Overviewing Canada payroll’s transaction and activities with heavy interactions and collaborations. Managing Canada

Vacation accruals and activities using my advanced spreadsheet skills. Analyzed any variances between timesheets & payroll

register for both Canada and USA prior to final release Managing Canada Vacation accruals and activities using my advanced

spreadsheet skills. Maintained timesheet database to ensure that any adjustment are monitored and recorded accordingly.

Performed payroll-related functions when dealing with outside vendor such banks associated for direct deposits, State Revenue

offices for business tax related issues & other Garnishments withholding Agencies. Assist in reviewing open enrollment and

updating new benefits deductions in Payroll system.

Coordinated with timekeeper administrators in monitoring late timesheets and reviewing hours to ensure the accuracy and the

compliance with the State wages and hour regulations. Prepared payroll related journal entries, management reporting, routine

audits and vacation accrual audits. Responsible for the accuracy of employee’s focal annual increase when processing wages rate

change in ADP. Investigated and answered inquiries by phone, e-mail and in person. Communicated with managers, employees,

and co-workers on payroll related issues. Generated various reports before and after the payroll run using ADP Report Smith to

review the accuracy of the paychecks.. Assisted Finance group in monthly and year-end reconciliation of General Ledger &

payroll related accounts. Prepared audit schedule for year-end requirements such as 401K Audit, Worker’s Comp Audit.

TransBox Systems, Inc. (Courier Services) Oakland, California

Payroll Specialist (Pay Master) November 2003 March 2005

Supported the automation of Time and Attendance (Kronos) transition from manual timekeeper system. Coordinated with ADP

representative for the System application’s upgrades and maintenance. In charged in semi-monthly payroll cycle in a timely manner for

over 800 employees in multiple States. Processed full payroll cycle from collecting hours through Kronos time attendance system to

wages/earnings processing thru ADP PCPW. Processed hands-on daily payroll activities such maintaining payroll records to ensure

accuracy of data. Verify hours/ OT worked from the supervisors and managers prior to payroll processing. Prepared accurate monthly

and quarterly reports for management in various locations & States / Country. Processed Sales Commissions Earnings and reporting, Set-

up garnishments, direct deposits, voluntary and involuntary deductions, and monitor the loan re-payment balance. Worked with HR

constantly to ensure that all the entries are correct in ADP HR perspective system. Documented all the process and procedures to ensure

that the controls are maintained and followed. Initiated and implemented process improvements to streamline the accuracy of payroll

process. Troubleshoot Payroll and E-Time System issues and supported on-going maintenance and enhancement. Download, and prepare

various ADP report for the higher management or audit and reconsolidations.

Orco Constructions Supply, Livermore, California

Senior Payroll Specialist (Consultant) May 2003 August 2003

Processed Four (4) various pay groups in different week endings and pay dates: Weekly payroll for Hourly employees, Bi-weekly run for

Salaried employees, Monthly payroll run for Commission Basis employees.

Theravance Inc. South SanFrancisco, California

Senior Payroll Specialist (Consultant) December 2002 May 2003

Processed full hands-on payroll cycle using ADP/PCPW Payroll linked Employees Information from HR PeopleSoft Software in

processing weekly payroll for more than 350 employees and semi-monthly payroll for Commission based employees.

Prepared payroll general ledger for Journal entry process to PeopleSoft Accounting Software every payroll run

WaveSplitter Technologies, Inc. Fremont, California

Payroll Supervisor / AP Administrator April 2000 November 2002

Oversee both Payroll and Accounts Payable, Managed all petty cash and office supply expense accounts. Fully in-charge in processing of

accounts payable from invoice entry’ check printing for signature and reconciled bank balances; Record general ledger entries.

Responsible for preparing all invoices for approval using proper account coding with appropriate slip and PO invoice prior to schedule of

payment. Establish customer credit lines and set up credit accounts with vendors. Processed hands-on full cycle process and performed

payroll-related functions from new hire to termination associated with direct deposits, W-4 information, and employee garnishments.

Administered employee’s expense report, garnishment, 401K contributions, VOE, Vacation and Sick accruals. Carefully reconciled and

audited Vacation accrual, Sick and PTO balance prior to payment. Maintained compliance with the Federal, and all State law and

regulations. Worked with accounting group, analyze and explain data for month-end, quarter-end and Year-end reporting. Manage

International Payroll and expense reimbursement by coordinating the wire transfer. Processed transmittal of employee’s 401K

contributions and Flex Spending Account electronically. Started learning the Stock Administration process and learning the Equity Edge

System prior to mass layoff.

EM Solutions (merged with Sanmina, 2000) Fremont, California

Payroll Supervisor October 1997 April 2000

Supervised two payroll practitioners in carrying out responsibility for payroll preparation. Acted as Liaison supervisor during the

Implementation from In-House Payroll to ADP Outsourced Payroll then later switched to ProBusiness System and experienced the same

process successfully. Supported multiple Payroll system transitions y providing reports and transferring data to the new system.

Implemented new Payroll application in the middle of weekly cycle without interrupting employee’s earnings. Generated new process

and procedure in using automated payroll processing for Payroll department. Worked with IT department very closely to frame and

communicate project expectation and the outcome of the payroll system set-up and maintenance. Responsible for Tax activities including

compliance with the local State and federal reporting.

USA Waste Management San Jose, California

Human Resources & Payroll Specialist Febuary 1997 – October 1997

Processed weekly payroll for Union and Non-Union with total of more than 300 employees in various location Calculated and inputted

hours of employees manually to ADP / HR Payroll system. Handled and followed Union Contract by maintaining the special

accumulations of Vacation and Sick time. Maintained accurate and confidential records in HRIS application.

Processed new hires and termination package with provided COBRA package in exit interview. Processed Worker’s Comp report for

work related injuries or accident. Handled employee’s problems, Issues or complaints and provided counseling. Administered HR and

Payroll department including employee benefits, 401K, garnishments, and Union dues.

Ultratech Stepper, Inc. San Jose, California

HRIS Administrator November 1994 –February 1997

Responsible in maintaining system records for the accuracy of employee’s profile in HRIS & conducted audits with payroll. Accurately

entered employee’s related transactions that reflect current and historical and future data. Processed Interface data through ADP/Personnel

Plus Information System to Payroll Manager. Processed new hires, changes, set-up deductions as well as termination in the system.

Generated standards and ad-hoc reports for monthly distribution to the management level personnel. Distributed new processes and

administered Performance Appraisal with the Managers. Maintain compliance with the Federal and State laws and regulations especially

with Employment EEO reporting. Perform administrative duties & responsibilities during Benefits open enrollment.

Education: Bachelor of Science, Major in Psychology

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Certified Classes & Trainings:

Member: Psychology Research & Development Team, Saint Paul College

Member: American Payroll Association (APA) since 1999 (Aiming for CPP)

ADP Pay Force - Payroll System Management; System maintenance, data entries and processing (Feb 2009)

ADP PCPW - Data Entry; Payroll & HR for Windows, Report Smith, PCP Expanded; ADP Year-End Seminar

ProBusiness Payroll - Data Entry; System Admin; Basic & Introduction to Payroll System, R&Report Writer

APA - Principles of Payroll; Hands-On Administration; Foundation of Payroll Practice; Payroll Management

Advance EXCEL - Tools & Techniques; Advance Data Analysis & Reporting, Workbook Automation

OTHERS Trainings and Certifications:

Basic Supervision; Human Resources & Law; Intro to ISO Procedure & Auditing; Introduction to 401K Plan. Time

Management & Professional Organizational Skills.

Contact this candidate