Customer Service Sales

Alicia C. Morales

***** ********

Houston,Texas *7016

832-***-****

Objective:

To obtain a long-term position where I can utilize my clerical and purchasing, also my

warehouse skills to assist increasing customer service, productivity, become an asset to

your company and lead a positive workforce to success.

Qualifications and Skills:

1. DATA ENTRY SKILLS

2. RODUCTIVITY REPORTS

3. DISPATCHING TRUCKS

4. SHIPPING & RECEIVING

5. INVOICE PROCESSING

6. CREW MANAGING SKILLS

7. ACCOUNTS RECEIVABLE

8. INVENTORY CONTROL

9. ORDER PULLING

10. WRITE OFFS/CYCLE COUNT

11. CUSTOMER SERVICE

Education:

Mac Arthur High School 1970-1972

Bilingual in Spanish with word and script

Employment:

LQK Corporation – Keystone Houston, TX

December 2010 – April-2013

Maintain up-to-date billing systems.

Accounts receivable, customer files, follow established procedures for processing

receipts, cash, checks, etc.

Process adjustments and prepare bank deposits. Monitoring customer account details

for non payments, delayed payments and other irregularities.

Merchants Metals Co. Houston, TX

November 2007- May 2009

(Company closed the Houston Location)

Prepared all paper work from each department, adding totals of scheduling in the

production, data entry and reports for the Managers. Posted statistics and information

for quality control and damaged production. Entered work orders for each department, tracked man-hours and expenses for all

Departments. Making labels for the chain links, assisted in raw material receiving and researched claim Helped with inventory

At the end of the month Also worked in the shipping department entering what was received that day. I was a back up for

Answering the phones and fill in at the front desk.

Royal Bath Manufacturing Co. Houston, TX

Aug 2001 – Sept 2007

Prepared schedules for employees. Made sure that all work orders were completed which required data entry for the

Measurements, worked hours, service overtime hours and service calls of site. Rescheduled and processed paperwork for all

Installers, followed up with a Customer worked with customer care reps., property owners and builders

To assure completion of installing products. Handled claims if necessary.

MCI WORLD COM., HUMBLE, TX

May 2001-August 2001

National Telemarketing, Appointment Setter, Sales Representative. Sold MCI phones and products to assist

And productivity and for the increase sells MCI Company.

HOME FRAGRANCE HOLDINGS, Houston, TX

April 1990 – August 2000

(Company closed and moved to Mexico)

I started as a Crew Leader and worked my way up to a District Sales Shipping Supervisor.

My job duties consisted of managing several crews, permanent employees and temporary staff, customer service, packing,

Shipping client orders, processing label

and scheduling trucks for pick up. Prepared shipping manifests, claims, custom export paperwork.

Made sure that the product was well secured and quality controlled for shipment. Counted inventory of all the Production which

Arrived in the warehouse inventory, maintained count and

accurate stock. Conformation and distribution of all the raw materials coming in for the production floor.

Generated and implemented more economical ways of distributing materials cutting cost by 45 % which expanded our sales and

Productivity. Managed outgoing orders, prepared bill of ladings, secured and controlled truck seals.

Supervised my work crew for 2 shift, trained and guided, also praised employees according to expected work flow, safety and

Attendance.

Reference available upon your request;

Contact this candidate