Customer Service Manager

Pamelyn Usher-Miller

Motivated veteran looking to transition into entry level career

*** **** ***** **** - **********, AL 36106

************@*****.*** - 337-***-****/337-***-****

** ***** ******al Operations

6 years Transportation

3 years Mental Health/ Dual Diagnosis Technician

3 years Customer Service

Work Experience

Transportation Manager

US Army - Fort Polk North, LA

April 2011 to Present

11 Aug 2011- Present US Army Fort Polk, LA

Coordinates transportation of combat advisors to and from FT Polk La

Manages flight times of variable amount of personnel along with commercial airlines

Coordinates training, billeting and rooming arrangements of incoming persons

Inprocesses over 1200 personnel per for year combat tours

Conducts and maintains transporter's drivers training to Department of Defense standards.

Supervises an element of 8 personnel

Chemical Operations Manager

US Army - Schofield Barracks, HI

June 2009 to August 2011

Chemical Operations Manager (74D20)

13 February 2010 US Army Schofield Barracks HI

Management over $1,000,000 dollars of chemical detection equipment

Trained lower,mid-level and higher echelon on the latest chemical, nuclear, and radiation detection exercises and equipment

Trained over 400-600 personnel of latest Chemical detection prodecures delegated by Department of Defense

Selected for command's search and siege team

Supervised 4-6 personnel

Transportation Specialist

US Army - Schofield Barracks, HI

April 2008 to September 2009

Transportation Specialist (88M10-20)

15 Apr 2008 US Army Schofield Barracks HI

Operated Heavy and Light wheeled vehicles from commercial to tactical vehicles

(HMMW,PLS,Reefers,MRAPs,LMTVs,LHSs etc)

Performed operator level maintenance of vehicle to maintain 100% field readiness

Performed various tactical exercises as 88M (transportation specialist)

Instructed and advised fellow soldiers and subordinates of military standards

Dual Diagnosis Technician

Tenet Healthcare Systems - Homewood, AL

December 2007 to April 2008

Brookwood Medical Center

Dual Diagnosis Assistant

Assist charge nurse with admissions,monitor patients, escort patients,attained control of disruptive patients,assist immobilized patients with daily activities.

Chemical Operations Specialist

US Army - Homewood, AL

October 1996 to November 2005

-Chemical Operations Specialist

15 Oct 1996 US Army Birmingham,AL

Performed basic level chemical, nuclear,radition and environmental detection exercises

Performed various decontamination, detection, recon duties

Exercised as search and siege personnel

Upheld standards of US Army

US Army Reserves

Customer Service Associate

Aaron's Sales And Lease - Birmingham, AL

October 2003 to May 2005

-14 Oct 2003-15May2005

Aaron's Sales and Lease Customer Service Rep Center Point AL

Assist Customer on Showroom Floor,explained Aarons financing styles for an individual's budget, answered multi-lined phones,fax sales reports to higher,bookkeeping, sales, dispatched delivery drivers,won regions Aaron's CSR of the sales quarter!

Education

High School

AH Parker High School - Birmingham, AL

1993 to 1997

Skills

Transportation,CPR/AED,PUBIX,FOX,excel,ACCESS,fax,32wpm,

Military Service

Service Country: United States

Branch: US Army

Rank: E4

April 2008 to Present

Transportation Manager

Chemical Operations Manager

Commendations:

ARCOM CAB Army Service Medal AAM COA Global War On Terrorism Medal

Certifications

CPR and AED

August 2012 to August 2014

HEALTHCARE Provider

Additional Information

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