Customer Service Real Estate
Resume:
KIYA C. CARMICHAEL
Yardley, PA 19067
****.**********@*****.***
OBJECTIVE
Enthusiastic, experienced professional with ten years extensive training in providing office support to senior executives. Possess exceptional organizational skills, hands-on technical experience, good work ethic and attention to detail.
QUALIFICATIONS
• Excellent social and communication skills, can lead projects and be part of greater team efforts
• Substantial Sales experience in outside sales and telemarketing
• A background in Marketing, understand the importance and concept of evaluating and appealing to a target market
• A firm grasp of accounting and finance, accurate and accountable at all times
EDUCATIONAL TRAINING
Bucks County Community College, Newtown, PA
November 2002 to February 2003
Real Estate Licensure
LICENSURE/ACCREDITATIONS
Real Estate Agent
Accredited Buyer Representative
PROFESSIONAL EXPERIENCE
Realtor-Independent Contractor February 2005- Present
Keller Williams Real Estate, Langhorne, PA
Market and list homes in local and outside communities, Promote sales of properties
through advertisements, open houses, and daily newsletters, Assist and guide buyers and
sellers with the purchasing and selling of property, Work with sellers on the home staging
process to ensure that every detail and inch of the home is showcased and highlighted,
Ensure the home buying and selling process produces positive and educational
experiences for clients, Generate lists and exhibit properties that are compatible with
buyers' needs and financial resources, Negotiate contracts on behalf of clients, Present
purchase offers to sellers for consideration, Work with home inspectors and appraisers to
determine any and all actions that need to be resolved prior to closing, Ensure all terms of
the contract are met prior to closing, Coordinate property closings, Oversee signing of
documents and disbursement of funds, Maintain communication with all stake holders
involved in the home buying and selling process, Attend weekly trainings to maintain
professional development and growth, Maintain knowledge of market values,
Successfully increase the number of closing transactions
Realtor-Assistant to Broker February 2004- February 2005
Independent Contractor
Real Estate Excel. Yardlev. PA
Attended trainings and workshops for novel agents, Marketed and listed homes for
consumers, Assisted buyers with the home buying process
WORK EXPERIENCE
Secretarial Assistant January 2009- June 2011
NJ Department of Human Services
Division of Addiction Services. Office of Policy and Special Initiative, Trenton, NJ
Served as the Assistant to the Director, Maintained a schedule of appointments and the
daily engagement calendar for the Director, Obtained pertinent materials from files and
other sources, Created spreadsheets with data collected from various sources, Tracked
information and ensured proper course of actions, Distributed assigned secretarial and
administrative clerical work, Assisted and developed effective work methods for the
Director, Operated various electronic and manual recording devices
Principal Clerk Typist September 2002 - January 2009
NJ Department of Human Services
Division of Addiction Services, Licensure and Grants Monitoring Unit, Trenton, NJ
Responsible for typing, filing, and providing clerical support for the Program Manager
Unit and other duties as directed, Conducted surveys for the Licensure Unit
Customer Service Representative January 2002 - April 2002
NJ Department of Health and Senior Services
Division of Addiction Services, Intoxicated Driver Program, Hamilton, NJ
Assisted clients with scheduling their hours with the Intoxicated Driving Resource
Center, Answered telephones and assisted the public with inquiries regarding program
requirements, Processed incoming mail, Maintained records and files
Secretarial Assistant - Special Services August 2001 - January 2002
NJ Department of Health and Senior Services
Division of Addiction Services. Criminal Justice Unit. Trenton, NJ
Provided secretarial support to the Director of the Criminal Justice Unit, Responsible for
typing reports and other correspondence, Answered telephones, Maintained the filing
system for the unit
Customer Service Specialist October 1997 - August 2001
Parker Hannifin Corporation. Hamilton, NJ
Responsible for data entry, billing, taking orders and expediting shipment, Maintained
customer orders in a database
Vault Clerk March 1995 - May 1997
NJ Department of Health and Senior Services
Vital Statistics. Trenton, NJ
Assisted customers with death, marriage and birth certificate requests, Certified
certificates before distribution, Operated the microfiche to locate certificates, Collected
payment fees upon distribution of certificates, Answered telephones, Responsible for
typing and filing
Library Assistant January 1994 - January 1995
Trenton Times, Trenton, NJ
Gathered news clips for reporters, Maintained files, Answered telephones, Responsible
for inputting data into computer database
AWARDS
Keller Williams Bronze Award Winner- 2006
APTITUDES/ABILITIES
Proficient in Microsoft Software that includes Word, Word Advanced, Excel,
PowerPoint, Perfect and Lotus Notes.
PROFESSIONAL AFFILIATIONS
Member of National Association of Realtors
Member of Bucks County Board of Realtors
Member of Pennsylvania Association of Realtors
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