Manager Assistant
Resume:
Michael A Carter
Baltimore, MD 21206
Home Phone: 410-***-****
Mobile: 410-***-****
Email: ******@*******.***
MANAGEMENT PROFILE
Operations Oversight ● Team Leadership & Training ● Conflict & Dispute Resolution
Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not
only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the
mission and values of your company.
KEY COMPETENCIES
Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with
respect, and builds trusting relationships.
Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes
responsibility for the impact of one's actions.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others
to do the same.
Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy.
Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
WORK EXPERIENCE
Baltimore City Public Schools 8/2010-present
Baltimore, Maryland
Substitute Teacher
Plan, prepare and deliver instructional activities that facilitate active learning experiences
Develop schemes of work and lesson plans
Establish and communicate clear objectives for all learning activities
Use relevant technology to support instruction
Manage student behavior in the classroom by establishing and enforcing rules and procedures
Key Contributions:
Received special invitation from Principal to become schools Integrity Center Coordinator, as a result
of outstanding performance and the ability to function effectively in all environments and settings
Worked as an Student Support Worker and Intervention Specialist during this time also
Bowie State University 4/2004 - 6/2009
Bowie, Maryland
Assistant Head Football Coach
Coaching, Organizing practices, knowledge of rules and regulations
Developing a competitive program, training and conditioning
Administrative skills including sensitivity to equity and diversity issues
Working with the media and community relations
Tutoring and leadership skills along with encouraging through mentorship and working independently with students
Key Contributions:
Ability to adjust in diverse environments and work well in pressure situations, Position group had the highest GPA and
graduation rate than any segment of the program. Thus, a football coach needs to possess sound communication skills,
motivational abilities and sound physical and mental strength to be able to perform his duties well.
Michael A. Carter page 2
Johns Hopkins Hospital 10/2003 - 4/2004
Baltimore, Maryland
Operations Manager
Planning, directing, coordinating & budgeting for two facilities including hiring personnel
Supervise procurement and maintenance of security systems & signage for the overall facility .
Establish and administer policies & procedures for events and coordinate activities with other departments and clients
Ensure facilities will meet needs of multiple individual projects and coordinate with IT staff for technological needs
Prepare & maintain annual budget for building use and facility maintenance
Maintain usage records & invoice clients accordingly, supervise facility usage, operations and maintenance,
Key Contributions:
Leadership qualities and ability to motivate those work under you, established a working environment that produced no
call-outs by staff during 6 months of Leadership
Housing Authority of Baltimore City 2/1989 - 4/2003
Baltimore, Maryland
Assistant Manager
Performed liaison duties between residents and social agencies to provide programs and services
Trouble-shot problem developments; brought required home visits/annual certifications to 100%
Promote practices that result in all personnel conducting themselves in a manner that promotes safety
Reorganized preventive maintenance schedule, Maintained a 100% customer complaint resolution for assigned units
Contact Person for contractors performing 504 renovations and unit turnaround on site
Key Contributions:
Developed/implemented plan to reduce court-ordered escrows from 20 to 0 in 12 months, while supervising a unionized
maintenance crew of 12 men and women
Worked as a Management Assistant and Relocation Counselor from 1989-1994
TRAINING/EDUCATION
Morgan State University Certifications:
Baltimore, Maryland US NAHRO
Bachelor's Degree - 5/1987 Washington, DC
Major: Telecommunications Public Housing Manager Certification - 9/1989
Bowie State University Certified Property Manager
Bowie, Maryland Professional Development Courses:
Some Graduate Coursework Completed - 3/2006 Public Housing Occupancy
Relevant Coursework: Budget Training
Advance Human Growth & Development
Multi-Cultural Counseling
JOB RELATED TRAINING
MICROSOFT OFFICE SUITE, Levels Intro to Advanced, Baltimore City Community College
MICROSOFT WORD, ACCESS, EXCEL, POWERPOINT, PUBLISHER, OUTLOOK
CERTIFIED COACH-National Collegiate Athletic Association (NCAA)
LEADERSHIP DEVELOPMENT for Managers& Supervisors, Housing Authority of Baltimore City
DIVERSITY and SENSITIVITY in the Workplace, Housing Authority of Baltimore City
PEOPLESOFT & ORACLE Software-Bowie State University
EEO LAWS AND DISCRIMINATION PREVENTION- Baltimore City Public Schools
AFFILIATIONS
AFCA member
NAHRO Member
Morgan State Varsity M Club
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