Assistant Customer Service

RESUME

Ruthie M. McCloude

Akron, Oh *****

Phone:330-***-****

Email: ***********@*****.***

Work Experience:

Temporary Assignments Held to date:

**/**** - **/**** ******* Business Resources - Tax Assistant

04/2012 - 01/2013 Old Republic Title - Client Relations Spec

04/2012 - 05/2012 JWT Action - Account Clerk

02/2012 - 03/2012 Horseshoe Casinos - HR Assistant

01/2012 - 01/2012 Countrywide Mortgage - Quickbooks Payables

02/2011 - 09/2011 AMHA - Tenant Accounting Assistant

10/2010 - 01/2011 Oriana House - Recruitment Manager Assistant

09/2010 - 10/2010 Joanne Fabrics - HR Assistant

07/2010 - 09/2010 Matrix Health Management - Refund Processor

01/2010 - 01/2010 Corporate World - Data File Maintenance

12/2009 - 01/2010 Joanne Fabrics - HR Assistant

06/2009 - 11/2009 Albrecht Foods - Asst to Category Manager

Billing Specialist

Cambridge Home Health

Fairlawn, Oh

1/2008 - 4/2009

Responsible for billing personal pay accounts, private insurance, Ohio

Passport, Pennsylvania Promise and VA claims for clients located in Ohio,

Florida and Pennsylvania. A/R collections for same, with follow-up letters

and calls to insurance companies on rejected claims. Also responsible for

client data file maintenance, employee payroll input and posting of

payments via Visit Wizard program.

Service Contract Coordinator

Diebold Corporation

North Canton, Oh

9/2003 - 10/2007

Billed banking industry equipment service calls as logged into CICS and

other systems by field technicians across the nation. Phone and email

communications with technicians, sales, A/R and customers to resolve

billing issues. Close interaction with other departments and team members

to ensure departmental targets were being met. Provided Summary Billing

Statements for major accounts using QMF Query, and Excel Spreadsheet.

Monthly team and department meetings to review performance vs target, and

served in Team Leader position on rotation throughout each year.

Admin Assistant

Service Painting Corp

Tampa, Fl

2/2000 - 8/2003

Admin tasks including letter composition, spread sheets, manual payables,

data entry, job costing, commission reports and Payroll verification..

Managed cell phone and beeper assignments for managers and crew, made

hotel and travel arrangements for same. Typed bid packages for Project

Managers. Also served as relief receptionist and performed other

miscellaneous office duties as required.

342 Unit Clerk

Metlife Insurance

Tampa, Fl

3/1999 - 2/2000

Processed policy paperwork for assigned underwriters which included initial

set-up of policy data into computer, follow-up with underwriters and

reinstatement personnel. Entered policy payments for auto and life; heavy

phone contact with district personnel and customers to resolve policy

issues. Microfilm and microfiche searches done to locate payments or

documents for reinstatement.

Manifest Clerk

Ruan Transportation

Tampa, Fl

1/1998 - 2/1999

Prepared shipping orders and manifests, loaded driver folders, loaded

payroll logs into Cadex, notified customers of expected delivery date

and/or pickup of returns and worked closely with shipping to confirm

quantities ordered/shipped to customers.

Accounting Clerk II

Univ of Akron

Akron, Oh

7/1990 - 10/1997

Managed small dollar purchase order program designed for use by

departmental personnel for purchases under $500. Ordered, dispensed

entered and tracked all purchase orders for entire campus via CICS. Did

follow-up with requestor and/or vendor for receipt of items, and processed

vendor invoices for payment. Resolved problems or disputes on orders via

phone or written communication. Also served as backup receptionist and

performed other misc office duties.

Education:

Graduate South High School

General Courses Univ of Akron - No Degree

Skills and Accomplishments:

Proficient in Accounts Payable and Receivables, Microsoft Word, Excel, and

Quickbooks. Typing Speed of 65wpm and 9700 KSPH; 10 key experience;

Computer Literate. Skilled in multi-tasking and a self-starter; Excellent

written and verbal communications.

Completed DataSpan data entry training program as employee of USPO

Customer Service Representative of the Year Award from Xerox

Published Condensed Billing Manual for new hires at Xerox

Presenter for Accounts Payable Procedures classes at Goodyear Aerospace

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