Customer Service Sales

Carlisha Morgan

*** ****** ****** ****: 330-***-****

Akron, OHIO 44304 ***********@*****.***

Summary

My Objective I am seeking a position with a company that I can use the Customer Service skills that I have

learned. and I’m always open to learning something new if that's what it takes, I'm a quick learner and a hard

dedicated worker and I'm willing to do what's necessary to help the company grow. Skilled Customer Service

Representative committed to addressing customer concerns with speed, accuracy and professionalism. Also

Resourceful Customer Service Rep, who consistently meets and exceeds productivity goals.

Highlights

Microsoft Soft word Collections/Skip tracing

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Excel Archiving

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Power Point Image Processing

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Data Entry Inbound Sales

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Claims material Handler

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Dedicated to process improvement. Agent Locater

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Strong problem solving ability Multi-line phone operation proficiency

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Avaya Software knowledge. Skilled in call center operations

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Accomplishments

I have a lot of Experience in Call Center dealing with Customer's I have also taken a Leadership

Course as well as Property Inquiry.

Experience

Nesco Resource Oct 2012 to Jan 2013

Customer Service North Canton, Ohio

Customer complaints/Concern Representative.

Catastrophe Management Solution May 2012 to Sept 2012

Claims

Hudson, Ohio

Taken Inbound Calls for home Owner Claims also answered

A constant flow of customer calls that where in queue.

Kelly service April 2010 to June 2012

Data Entry

Stow, Ohio

Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction also Created summary and Corrected trouble tickets .

Ts Tech June 2007 to Sept 2009

Scanner

Grove city, Ohio

Scanned important documents to make sure they were legible to get put onto disc for employer and

some blue Scale.

Shaklee

Nov 2005 to May 2007

Material Handler

Grove port, Ohio

Packing Shipping, Customer Orders.

Protocol Feb 2003 to Nov 2005

Columbus, Ohio

Collections

Addressed and resolved customer product complaints empathetically and professionally inbound Sales and outbound

collections.

Education:

2004

High School Diploma

University Of Phoenix

Project Management Certificate

7months left.

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