Software Network

Ivan Garcia

**** ********** ****** **-*

Bronx, N.Y. 10456

**********@*****.***

646-***-****

RELATED QUALIFICATIONS:

• Strong troubleshooting skills

• In depth knowledge of Microsoft Office Suite 2003, 2007, 2010

• Capability to install hardware, software, application and drivers

• Support operating systems such as: Microsoft Windows 2000, XP, Vista and Windows 7

• Knowledge, Configuration and Troubleshooting of Cisco IOS

• Knowledge of Routing Protocols such as: RIP, RIP v2, EIGRP, OSPF

• Implementation of IPv4 and IPv6 addressing and IP services in Network

• Configuration and Troubleshooting of Cisco Devices (Switches and Routers)

• Implementation, Verification and troubleshooting of NAT and ACL in Network

Skilled in Active Directory, LAN/WAN, TCP/IP, DNS, DHCP, SMNP, FTP, NAT, PPP, HDLC and

•

Frame-relay

EDUCATION:

CERTIFICATION: Cisco Certified Network Associate (CCNA) New York, N.Y

02/21/2013

CERTIFICATION: Cisco Certified Entry Networking Technician (CCENT)

06/26/2012

06/07 – 02/09 ASA Institute – The College for Excellence New York, N.Y

Associates Degree in Network Administrator and Security (GPA 3.4)

WORK EXPERENCE:

03/09-10/09 Hostos Community College New York,

N.Y

IT College Assistant

• Provide technical support over the phone to staff and faculty.

• Configuration of local and network Printer as well as multifunction printers.

• Deployment and Maintenance of desktops, laptops, and printers on a daily basis

• Assist uses in the campus with problems relate Windows OS and others software.

• Assisted with PC or networking issues personally or remotely to members and faculty Back

up faculty and staff workstation in order to avoid data lose and user information.

10/08-02/09 Brooklyn Community House & Services Brooklyn,

N.Y

Internship Desktop Support

• Troubleshooting relating to Operating System issues (Win NT,

and Win XP), Network, TCP/IP

• Set up workstations and laptop for new employees; configured

systems, ensured network connectivity, and installed and tested

hardware and software.

• Performed upgrades, installation of software and drivers and

essential desktop troubleshooting.

• Deployed updates, service packs and hot fixes using Windows

Update and Group Policies.

REFERENCE: Available upon request

Contact this candidate