Customer Service Administrative Assistant
Resume:
CYNTHIA Q.GAY
***** *. ******** **** **** #**
Farmington Hills, MI 48334
********@***.***
Highly motivated professional with a demonstrated ability to prioritize
and multi-task effectively in fast-paced environments. Able to handle
confidential and sensitive documentation. Team-player, well-organized,
with excellent communication and people skills. Utilize strong software
skills (Word, Excel, and Outlook) and attention to detail to accomplish
daily tasks. Able to interact professionally with people of all levels and
work independently.
Professional Experience
08/2008-07/2012 Crain Communications, Detroit, MI
Contact Center Associate-Mailroom (04/2010-
07/2012)
. Sorted checks for payment by publication
. Used automatic letter opener
. Operated 10-key calculator to process check totals
daily
. Data entry of check totals to financial spreadsheet
daily
. Deposited checks electronically to Comerica Bank
(EDS)
. Batched mail (check payments) for data entry keyers
. Scanned batched information on daily basis
Contact Center Associate (08/2008-04/2010)
. Attended to customer calls in a high volume call
center (approximately 70-115 calls per day)
. Assisted customers with account information (i.e.
renewing account information, answering questions
regarding publications and delivery)
. First line web support (i.e. password resets,
deleting cookies, etc.)
. Informed customers about magazine promotions
. Maintained records of customer interactions (i.e.
making notes of calls/call logs)
. Emailed responses to customer questions
. Ability to empathize with customers
. Ability to multi-task and prioritize work
. Ability to speak clearly/articulate
08/2001-11/2007 Detroit Media Partnership, Detroit, MI
Retention Specialist (01/2007-11/2007)
. Initiated subscription renewals by contacting
subscribers using a Predictive Dialer and the AS400
system
. Provided courteous, friendly and professional
customer service
. Successfully resolved customer concerns, ensuring
return business
. Collected outstanding balances
Executive Secretary/Sr.VP Circulation (11/2003-12/2006)
. Made travel arrangements and scheduled meetings
. Resolved customer concerns/complaints
. Scheduled weekly staff meetings
. Maintained employee records
. Handled all incoming calls and mail
. Typed confidential correspondence and reports
. Effectively coordinated department activities for
management and peers
. Utilized WordPerfect and Excel to prepare letters,
memos and reports
. Established reputation for ability to calm upset
customers through effective listening and problem
solving
. Processed payroll for all secretarial staff
Administrative Assistant to Acting CEO (02/2005-05/2005)
. Set up conference calls from the corporate office
. Planned and organized meetings and luncheons for CEO
and staff
. Resolved customer concerns/complaints
. Provided courteous and professional customer service
. Handled all incoming calls and mail
Secretary II /VP Circulation (08/2001-11/2003)
. Made travel arrangements and scheduled meetings
. Resolved customer concerns/complaints
. Handled all incoming calls and mail
. Typed confidential correspondence and reports
. Utilized WordPerfect and Excel to prepare letters,
memos and reports
. Achieved numerous "Perfect Attendance" awards
Education Oakland University: Communications (2 yrs)
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