Human Resources, Benefit Coordinator, Training Coordinator, Payroll
Resume:
Deborah Bates
Benton, Arkansas 72015
***************@*****.***
Experienced Human Resources professional with proven achievements in leading and
developing overall organizational ini tiatives. My background in analyzing human capital
and operational needs, along monitoring and retaining key team members has led to a
h istory of growth in a variety of settings. I am looking to utilize my experience in a Human
Resources Leadership role with a respected organization that values leadership, creativity
and results.
Areas of Expertise
HR Generalist Affairs Benefits Administration E mployee Relations
Training & Development Policy & Procedure Recruitment & Selection
EEO Compliance Training & Development Situational Leadership
Orientation & On Boarding Labor & Employee Relations Confidential Record Keeping
Compensation Admin Team/Moral Building P rogram and Event
M anagement
Professional Memberships
• Society of Human Resources Management (SHRM)
• National Association of Personnel Services (NAPS)
• In ternational Personnel Management Association (IPMA)
• Hot Springs Chamber of Commerce
Professional Experience
Lowe’s Companies Inc., – Hot springs, AR 2/2007 to present
H uman Resources Manager
• Served as an integral member to implement strategic support to the human
resources function, providing guidance for the long-range direction and goals of
organizational planning.
• Implemented processes to reduce tu rnover by partnering with managers on effective
communication skills with staff throughout the store.
• Conducted investigations concerning EEO and ADA issues, workplace harassment
and corporate compliance, serving as the representative during PHRC & EEOC fact-
finding processes.
• Oversaw the unemployment and workers’ compensation programs, becoming an
i ntegral part of $200K of savings in unemployment and workers compensation
claims.
• Directed the organizations diversity initiatives.
• Educated assistant store managers on a variety of human resources practices,
i ncluding diversity, harassment, interviewing and proper documentation
d isciplinary action and terminations.
• Managed recruiting, hi ring, t raining, counseling, managing budgets and seeking
ways to improve morale and retention through direct relationships with employees
and staff.
• Responsible for all aspects of employee relations, including hi ring, terminations,
d isciplinary actions, investigations and proper documentation to ensure consistent
policies were enforced among labor force.
• Oversaw numerous employee and benefit init iatives, including Workers’
Compensation, Unemployment, FM LA, STD, LTD and “Return to Work” program.
• Acted as a consultant to assistant store managers and direct reports, providing
seminars on hi ring and EEOC compliance, interview questions, legal issues,
retention strategies and guidance on employee relations.
• Oversaw internal staffing initiatives, ensuring appropriate staff was on hand to
handle current workloads, presenting management with financial analysis to
support the hiring of additional resources.
• Administered and maintained the employee benefits program, coordinating open
enrollment while working with existing employees on “life-changing” events to their
benefits such as children or mari tal status.
• Conducted salary surveys to justify merit increases, retaining employees in a
competitive market.
• Administered workers’ compensation programs, chairing the Safety Commit tee to
educate employees on safe working conditions to reduce accidents and time off of
work.
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