Customer Service Manager
Resume:
FERNANDO VELAZQUEZ
*** **** ****. ? San Antonio, TX 78225 ? 210-***-**** ?
*************@*****.***
Dear Hiring Manager,
I have received your job posting and I can offer you proven leadership in
a variety of areas:
- Proven multi-tasking capabilities with strong ability to plan,
prioritize, and manage complex projects under aggressive time lines
- Strong leadership talents, "team player" attitude and spirit, and natural
ability to establish consensus among cross-functional lines
- Two years of retail management, 7+ years of retail experience, 10+ years
of community organizing and building experience
- Proven ability to effectively hire, train, and manage staff/volunteers
- Payroll management, scheduling, reports, and inventory
My work ethic is dependent on a strong strategy of educating those around
me, empowering them to make a difference, and executing those strategies
precisely to result in a positive outcome for the community. I simply want
to help people every day of my life and I believe these qualities would be
most effective in this position.
My broad leadership, strong networking skills, and range of consensus
building skills make me a superior candidate for this position. My resume,
which is attached, provides additional information on my background and
qualifications. These include references from a wide array of customer
centric fields. As described, the position sounds like a perfect match,
and I would very much appreciate the chance for a personal interview.
Thank you in advance for your consideration.
Sincerely,
Fernando Velazquez
FERNANDO VELAZQUEZ
659 Taft Blvd. ? San Antonio, TX 78225 ? 210-***-**** ?
*************@*****.***
OBJECTIVE
To obtain a progressively responsible position that will enable me to use
my strong organizational skills, educational background, and ability to
work well with people to enhance the lives of others.
EDUCATION
Texas A&M University-San Antonio
San Antonio, TX
Bachelor of Arts in History; Minor: Political Science
Anticipated: Spring 2013
Palo Alto College
San Antonio, TX
Associate of Arts in Teaching
May 2009
Honors: Texas Higher Education Scholarship; Presidents Honors Scholarship
2007-09, Deans List
SPECIAL SKILLS
Language: Bilingual: read, write, and speak English/Spanish.
Communications: Comfortable providing both internal and external
communications; experienced media relations provider, events coordination,
fund raising, and marketing experience.
Technical: Microsoft XP & Vista Operating System; MS Office 2007 (Word,
Excel, Power Point, Publisher); MS Outlook Calendar& email
PROFESSIONAL EXPERIENCE
Housing and Community/Portfolio Resident Services- Coordinating Manager
December 2011-Present
Facilitate resident oriented activities to build a community environment.
Provide support for community councils.
Perform case management and link residents with service providers.
Development of programs and activities in response to residents needs.
Development of programs and events on health, safety, and civic engagement.
Doggett for Congress- Bexar County Office Coordinator
August 2011-January 2012
Keep calendar of meetings and appointments for Congressman.
Tracking and maintenance of campaign schedule and deadlines.
Volunteer recruitment, training, and cultivation of leaders.
Solicitation and coordination of events for Congressman.
Public representation on behalf of Congressman at public venues.
Database management of volunteers, contributors, and events.
Collaboration with other departments of the campaign and federal staff.
Developing media and community contacts.
Plan and organize fundraising events, solicit contributions.
CD Exchange- Customer Support Specialist
January 2011-August 2011
Assist in the development of new policies and procedures.
Assist in the training of new customer service reps and associates.
Provide support to sales team, ensuring all sales and objectives are met.
Cash handling and management of department revenue.
Internship- Service Employees International Union
Summer 2010
Mobilize workers to city council actions and coordinate meetings for
workers and management.
Identify and develop leaders through training, professional development,
and building relationships.
Participate in negotiations and contract campaigns, developed a strategic
campaign plan.
Database management and extensive "mapping" of members and coverage.
Coordinating membership events and print design for publication.
Service Advisor- Metal Werks Garage
May 2008-May 2010
Parts ordering and inventory.
Quality and loss prevention control.
Management of employee shifts and duties.
Management of Metal Werks Car Show, marketing, and partnerships.
Sales, estimates, and 12-volt duties for vehicle electronics.
Administrative Assistant -City Council District 5, Lourdes Galvan
January 2007-February 2008
Supervision of various public meetings, public presentations and seminars
on current events.
Provide department support such as answering phones, assisting visitors,
and resolving issues.
Preparation, transcription, composition, edit, and distribution of agendas
and minutes of meetings.
Coordination of meetings, events, and other similar activities for
supervisors.
Perform routine analyses and calculations in the processing of data for
internal reports.
Coordination of proposals to be submitted to City Attorney for review.
Assistant Manager/CSR-Best Buy Inc
December 2003-May 2007
Developed a strong rapport with customers and increased revenue by
encouraging customer referrals.
Supervised staff to outline monthly goals; delegated responsibilities to
sales and install staff.
Organized training for Mobile department staff; served as source of
information concerning practices.
Coordinated scheduling, performance reviews, and orientation of new hired
staff.
Management of payroll and inventory controls.
Maintained a high level of professionalism with customers and vendors.
Supervised installation of mobile electronics and maintained strong
standards on working on foreign vehicles.
Demonstrated troubleshooting and installation skills in low voltage
applications, with mobile electronics devices.
Customer Service Representative-Circuit City August
2002-December 2003
Worked with outside vendors to provide software and services to the
district.
Performed warehouse inventory regularly.
Cash handling and management of department revenue.
Coordinated scheduling, performance reviews, and orientation of floor sales
team.
Organized customer contact information; work orders; scheduled appointments
and performed installations.
Certified 12-volt technician: estimate writing, performed installation of
accessories, and troubleshooting of 12-volt electronics.
COMMUNITY LEADERSHIP
Vincent Valdez Burbank Mural Outreach- Lead Organizer
June 2010
Palm Heights Neighborhood Association - Board Member, President
January 2006-December 2010
League for Public School Justice/Save Burbank Committee - Lead Organizer
January 2008-December 2010
Guadalupe Coffee Shop- Volunteer
2007-2008
Communities Organized for Public Service, C.O.P.S.- Member
1990-99
LULAC- Member
2007-2010
PROJECT COORDINATION
Robert Sutton Memorial Scholarship-Auto Tech
Fall 2010
Allocated community/business sponsorship for financial assistance
Supervise and recruit volunteers to screen candidates
Managed coordination with school district administration
Developed questionnaire and interview information
Metal Works Foundation Car Show
June 2008-09
Coordinated corporate sponsorship
Recruited vendors and organized fee's and retail locations at event
Cleared proper municipal licensing and permits
Supervised all marketing for event which included print, radio, and
articles
Managed allocation of liability insurance coverage
Supervised the scholarship fundraising portion of the event
COMMUNITY EVENTS FUNDRAISING
Multiple Community Fund Raisers
2004-2010
Burbank High School BBQ-$3,000
Burbank Scholarship -$1000
San Antonio College Holiday Sponsorship-$9,000(est. value of
donations/items)
Palm Heights Thanksgiving Luncheon-$5,000 (annual)
Metal Works Scholarship-$2,000
District 5 "Skateboard Rodeo" Sponsorships-$4,000 (DC Shoes Sponsorship)
Consulted County Commissioners on educational issues and school closures in
their districts.
Worked on various election campaigns in many capacities, can provide
details upon request.
FERNANDO VELAZQUEZ
659 Taft Blvd. ? San Antonio, TX 78225 ? 210-***-**** ?
*************@*****.***
References
Congressman Lloyd Doggett
*****.*******@****.*****.***
Ben Tremillo-Union Organizer
*********@******.***
Ed Garza-Trustee/Former Mayor
************@***.***
Lourdes Galvan- Former Councilwoman D5
**************@*****.***
Tommy Adkisson- County Commissioner Pct. 1
********@***.***
Sammy Gonzalez-Best Buy Lead Installer
210-***-**** (cell)
210-***-**** (wk)
Contact this candidate