Human Resources Customer Service

SHIRLEY PRATT-MILES

***** ************ ****** *****

Spring, TX 77373

************@***.***

C: 586-***-****

ALT: 832-***-****

HUMAN RESOURCES / CORPORATE TRAINING MANAGER

Recruiting / Staffing * Orientations * Special Event Coordination * Budget Development * Public Speaking

Business Administration * Health / Wellness Initiatives * Diversity / Harassment / Policy & Procedure Training

Dynamic communicator, with strong record of achievement in building business relationships, promoting organizational initiatives, and empowering teams to reach objectives through training and professional support. Offer cross-functional expertise in developing and managing business operations, human resources activities, special events, and public relations.

MA - BUSINESS MANAGEMENT / HUMAN RESOURCES

Central Michigan University, Mt Pleasant, MI

BA - PSYCHOLOGY, University of Detroit Mercy, Detroit, MI

MS Word * Excel * PowerPoint * Outlook * Proprietary Databases * Knowledge of ADP

PROFESSIONAL EXPERIENCE

ALLSTATE INSURANCE COMPANY

Clinton Twp., MI

2000-2012

EXCLUSIVE AGENT / OWNER

Built a successful award-winning insurance agency by managing all facets of business operations including marketing, advertising, client development, staff recruitment, hiring, and training. Created strategies to enhance customer service, drive new revenue, and achieve or exceed business objectives. Received Allstate's Honor Ring Award multiple times for excellence in customer satisfaction and profitability.

++ ADMINISTRATIVE MANAGEMENT ++

** Designed incentive programs to motivate staff and increase sales performance.

** Developed relationships with recruitment agencies to ensure adequate coverage of personnel while negotiating fees for permanent hires.

** Created spreadsheets to track performance and utilized proprietary database system to update and manage client information and reports.

** Worked directly with outsourced payroll services to ensure accuracy and efficiency of employee payroll and benefits.

Previous to exclusive agent ownership in 2000, started as a Claims Representative with progressive promotions to Senior Claims Representative and Neighborhood Sales Agent.

NAACP

Baltimore, MD (National Headquarters)

2002-2007

MIDWEST REGIONAL DIRECTOR / SOUTHFIELD, MI

Recruited by national office to manage 119 branches and 38 youth / college units within a 7-state region after successfully establishing a Macomb County, MI branch and increasing memberships by 65%. Supervised regional office operations and staff, and set up new branches, providing formal training for newly elected officials. Received the Midwest Region III - Rosa Parks Woman of the Year Award.

++ RECRUITING & TRAINING ++

** Acquired new members and volunteers by supporting recruitment efforts for new and established branches that promoted events and fundraisers through community organizations.

** Conducted formal orientations and presented NAACP policy and program updates at annual meetings, ensuring implementation of initiatives and compliance to changes.

** Coordinated and led numerous training programs in areas of leadership, diversity, and advocacy.

++ SPECIAL EVENTS & PUBLIC RELATIONS ++

** Organized several regional and national conferences, arranging venues, accommodations, guest speakers, entertainers, and program content.

** Secured corporate sponsorships and served as a keynote speaker at multiple events.

** Served as a committee member for the NAACP National Health Division, promoting health and wellness initiatives at conferences and other events.

++ BUDGETS ++

** Managed Grant funds and developed budgets exceeding $300,000 for regional office and conferences.

ACHIEVEMENTS & COMMUNITY INVOLVEMENT

AWARDS

Community Volunteer of the Year - Macomb County, MI

Woman of Excellence - Oskita County Girl Scouts

UNCF Leadership Award - Detroit, MI

Outstanding Young Women of America Award

PAST AFFILIATIONS & LEADERSHIP

Board Member - Henry Ford Macomb Hospital, Clinton Twp., MI

Executive Board Member - Inter-Faith Center for Racial Justice, Warren, MI

Chair - Macomb County Jury Commission, Mt. Clemens, MI

President - National Council of Negro Women

President - NAACP Macomb County Branch

Associate Member - Michigan Life Leaders Club

Member - Macomb County Association of Life Underwriters

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