Customer Service Sales

Summary of Qualifications

***+ years in the field of retail sales, including extensive experience in a team-oriented supervisory role, customer service, human resource training and development, inventory management, and shrink control.

*Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust and motivate people at all levels to achieve their maximum potential while attaining corporate objectives.

*Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact with senior management, associates, and customers.

Education Bachelor of Business Administration - Management 1991 University of Central Arkansas

Professional Background

Hickory Farms (Headway Workforce Solutions) - San Antonio, TX Seasonal Sales Associate OCT 2012 - DEC 2012

*Responsible for meeting budgeted sales goals, customer service, cashiering, product sampling, stocking, cleanliness, opening kiosk, and loss prevention. Accomplishments - Received incentive rewards for being the first associate to sell a $60 promotional tool bag gift set and for being the first associate to raise $50 for the San Antonio Food Bank as part of our No Kid Hungry Campaign.

Wal-Mart Supercenter - Union City, TN Automotives & Hardware/Paint Dept Mgr OCT 2010 - AUG 2011

*Dept Mgr Responsibilities - Customer service, sales, supervise sales associates, conduct interviews and train new associates, prepare and conduct performance reviews, execute price/signage changes, ordering, merchandising, modular resets, scan sales floor outs and lows and audit backroom to verify on-hand accuracy & maintain in-stock levels in an effort to maximize sales and turns of inventory and to control shrink.

*Provided recommendations utilizing specialized training to aid customers in making informed decisions concerning purchases of tires, batteries, car audio, car care products and accessories and shop services, tools, electrical and plumbing supplies and paint selection. Cut keys, mixed and color matched paint. Accomplishments - Increased departmental sales by 10% using suggestive selling and reduced shrink by 20%.

Wal-Mart Supercenter - Union City, TN Toys & Sporting Goods Dept Mgr SEP 2009 - OCT 2010

*Dept Mgr Responsibilities detailed above. Provided recommendations regarding the purchase of the most popular toys, exercise and sporting equipment. Assisted customers with the purchase of hunting/fishing licenses, ammo and federal duck stamps in compliance with federal and state laws.

Wal-Mart Supercenter - Union City, TN Automotives Dept Mgr JUL 2007 - SEP 2009

Wal-Mart Store Planning Remodel Division - Home Office Field Project Supervisor FEB 2003 - JUL 2007

Responsibilities - Assistant Manager - Direct, supervise and manage a crew of 25-30 remodel associates.

• Implement and enforce policies regarding safety and loss prevention programs and procedures. Teach and train modular layout, fixtures - including building and/or moving gondolas, signing, safety and customer service to all associates.

• Review new modular layouts, planning how merchandise will be moved to meet the modular requirements. Prioritize activities, coordinating and organizing associates to be results driven and attain maximum productivity.

• Communicate/collaborate with In-Store Management, department managers and Field Project Manager. Conduct daily meetings with all associates to communicate goals and priorities to be completed in order to ensure that remodel plans, schedules and budgets are met.

Wal-Mart - Fulton, KY Electronics Dept Mgr APR 2000 - FEB 2003

*Provided technical information to customers regarding the purchase of TVs, computers, stereos, game systems, telephones, computer software, movies, games, music and electronic accessories.

Wal-Mart - Marion, IL Assistant Manager - Completed 15 week intensive training program OCT 1999 - APR 2000

Responsibilities - Supervised Foods, HBA, Pets, Chemicals/Paper Goods, Fabrics/Crafts, Domestics/Furniture, Housewares. Directed daily activities of dept mgrs, sales associates and stockers. Scheduling, performance reviews, interviewing, hiring and training associates. Acted as a liaison between District/Store Manager and hourly employees to communicate Company goals and objectives.

Wal-Mart Supercenter - Union City, TN Electronics Sales Associate JUL 1997 - OCT 1999

Wal-Mart Supercenter - Union City, TN Electronics Sales Associate JUL 1995 - MAY 1997

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