Customer Service Manager
Resume:
**** ******** **. *** *******, La *****((***)
***-****(**********@*****.***
Norie S. Kyles
Objective
My career goal is to find a company that offers job advancement to
dedicated and loyal employees. My goal for any job that I am employed
in is to go beyond what's expected of me to get the job done and to
always give my all while doing it.
Experience
May 2011 to Brooke Companies Metairie, La
present
Customer Service (Louisiana Restaurant Association) May 2011-January
2012
File Clerk
Receptionist
Updating excel and word files
Shipping and Receiving UPS, FedEx, and USPS
Human Resource Assistant (Efforts of Grace) January 2013-April 2013
Organized personnel, payroll, health, and bank records files
Assisted HR manager with daily tasks such as prepared hiring packets
for new employees
Copying, faxing, emailing, and scanning
August 2010 to Private New Orleans, La
present
Private Sitter
Preparing daily and nightly medications
Assisting with daily activities, getting dressed, taking diabetic
shots
Transporting patients to doctor visits
Providing basic care
Preparing meals
Daily house chores sweeping, moping, washing dishes, and dusting
December 2010 to EDG, INC Metairie, La
February 2011
Receptionist
Answered telephones using a switchboard
Prepared some reports
Ordered office supplies
Greeted clients
Made coffee
August 2008 to Delgado Community College New Orleans, La
September 2010
Administrative Coordinator II
Entered data such as payments into students accounts
Handled large quantities of cash, money orders, and credit cards
Managed multi-lined phones
Bookkeeping duties
Received and delivered mail
Student/Customer Service
April 2007 to Rouse's Supermarket Metairie, La
October 2008
Head Office Cashier/Assistant Front-End Manager/Customer Service
Representative
Managed office documentation
Greeted and directed customers to different locations in the store and
provided general information
Answered multi-line telephone, routed calls, and took accurate
messages
Performed faxing, photocopying and filing duties
Hired and trained new employees for the Front-End
Assisted supervisor with special projects
Payroll
Bank deposits, changed orders
Delivered, received, and distribute mail to and from the main office
Supervised approximately 15-20 Front-End associates a day
Reconciliation of cashier's tills
Western Union, Money Orders, and Lottery
Education
October 2011 to Nursing Network Association New Orleans, La
January 2012 Delgado Community College New Orleans, La
August 2005 to Metairie, La
March 2011 East Jefferson High School
August 2000 to
May 2004
Certified Dialysis Technician
High School Diploma
Skills
WPM - 45
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Power Point - Intermediate
References
References are available on request.
Contact this candidate