Customer Service Sales

Mandy Garoutte

**** **** ***** ******, ************ IN 46280 ? 812-***-**** ?

*************@*****.***

Education:

Indiana University School of Journalism, Bloomington, IN

Bachelor of Arts in Journalism: Aug. 2009

Major Focus: Public Relations ? Second Concentration:

Kinesiology

Professional and Personal Accomplishments

Most Optimistic Cabinet Member ? Met 100% Goals ? Exceeded

Community Campaign Goal first year ? MultiFit Group Member

Computer and Writing Skills:

Computer

Proficient in Microsoft Excel, PowerPoint, Word, Publisher,

Adobe Photoshop ? Database Management

Writing/Editing

Experience with magazine, website, blogging, social media,

newsletters, press releases, promotional materials

Experience:

YMCA of Greater Indianapolis, Indianapolis, IN

Member Involvement Director at Jordan YMCA: July. 2011 - Present

Oversee member engagement as it relates to retention

through customer service and programs ?

Oversee Member Involvement Specialist ? Responsible for all

center communication materials such as

Website, facebook, newsletters, promotional materials,

press releases and member stories ? Recruit

and oversee all volunteers ? Lead New Employee Orientation

? Oversee center's Staff Recognition

Program ? Recruit and lead a group of volunteers to raise

Community Campaign dollars through

events and face-to-face asks ? Implemented Long Time Member

Recognition ? Sit on multiple

committees such as Association's Volunteer Luncheon

Committee, Association Retention Committee

and lead for Program Marketing Committee ? Responsible for

community outreach and partners ?

Lead for variety of center events such as Annual Meeting, Y

For All Celebration and Healthy Kids

Day ? Started Community Outreach Group ?Assisted with

creation of fundraising video

Daniel Burton Dean, Evansville, IN

Production Coordinator: Nov. 2010 - March 2011

Managed advertising agency's database to track job

financials and status regarding client, vendor and expense

information ? Trained and set up new employees on the

system ? Created a new system to coordinate with designers

on naming jobs and making sure all appropriate job

information was known ? Created an online office calendar

to reduce vacation/schedule confusion ? Analyzed and edited

reports on job progress ? Coordinated with designers on job

status to create invoices ? Ordered supplies through

vendors ? A part of the proofreading/editing team ? Updated

company website ? Put together a media plan for an account

executive ? Helped coordinate and prepare for a client

video shoot and assisted with conducting the shoot ?

Coordinated the distribution of Christmas cards to over 300

professionals

Berry Plastics Corporation, Evansville, IN

Sales and Marketing Associate: Jan. 2010 - Oct. 2010

Qualify sales leads by answering customer phone calls and

web inquires and sampling them with product? Took and

edited pictures in Adobe Photoshop for corporate website ?

Assisted with tradeshow materials, customer visits and

sales project ? Was a part of creating a client database

containing product information ? A part of a cost savings

team that successfully created a plan to save Commercial

Development about $14,000 in tradeshow and display case

expenses by promoting and executing the plan ? Coordinator

for changing the distribution of corporate pricing ? Helped

in the Sample Room to distribute product to customers,

executives, and managers

Macys, Evansville, IN

Clinique Consultant: Oct. 2009 - April 2010

Consulted with new and existing customers on skin care and

makeup through demonstrations and makeovers ? Successfully

met sales goals for Macy's as well as for Clinique ? Made

follow up phone calls to customers regarding questions and

their stock ? Kept track of products clients used to

provide a great experience ? Promoted new products through

various promotions Macy's or Clinique put on

American Red Cross, Evansville, IN

PR/Marketing Intern: Aug. - Nov. 2009

Promoted health and safety by scheduling and delivering

presentations to the community ? Scheduled and conducted

intake interviews for volunteers and community service

personnel ? Updated volunteer database ? Contacted

volunteers and scheduled them for volunteer opportunities ?

Assisted with fundraising such as the Lets Dine Out

fundraiser by following up with participants, organizing

marketing materials, and leading volunteers

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