Customer Service Human Resources

Linda Snowden

E-mail: **********@*****.*** § Phone: 330-***-****

**** **** **, **** **********, Ohio 44491

WORK EXPERIENCE

YPS Integrated Systems 06/2012 Present

Assistant Central Station Manager

Personnel scheduling for central station monitoring. Cover shifts during call-offs and vacations.

Customer service including handling upset customers, answering alarm questions and service requests.

Coordinate with sales and marketing for client satisfaction goals.

Remote programming for new alarms panels - integrating fire and burglary systems simultaneously.

Created tracking for scheduling Fire Alarm Inspections and scheduling - all phases.

Receiving parts for new jobs as well as service calls, prepare returns for shipping.

Pre-program alarm panels prior to installation, prepare all parts and paperwork for new jobs and repairs in

accordance with sales and marketing procedures.

Coordinate service schedule with technicians, coordinate for programming issues.

Train and prepare training manuals for new operators.

Weekly and daily back-ups on servers, work with remote technicians on software issues.

Data entry - new client information as well as customer change requests.

YPS Integrated Systems 08/2010 06/2012

Central Station Operator/Monitor

Monitor alarm systems for business and residential customers.

Alert proper authorities and responsible parties, as specified in client instructions.

Complete client information changes, dissatisfaction and service requests per company procedures.

Report completion on daily basis, work on special projects as requested by management.

Snowden Enterprises 03/1997 12/2009

Partner

Managerial office duties including accounts payable, accounts receivable, profit and loss reports and taxes,

scheduling jobs and service calls and human resources needs

Customer service manager and marketing

S killed laborer including drywall finishing, carpet installation, finish trim, tile and flooring, as well as painting

Merchandising set-up for shed displays for Lowe's stores throughout Northeast Ohio

Snowden Tanning and Fitness 05/2001 02/2005

Owner/Partner

Managing all aspects of running store: human resources, scheduling, inventory management, marketing, accounts

payable and accounts receivable, merchandising and returns

Linda Snowden 1

Renovated former empty store into 4500 sq ft profitable tanning and fitness salon

QUALIFICATIONS

Data entry

Remote programming

Computer proficient: Microsoft Office, Microsoft Word, Quickbooks, Sedona Office, Phoenix

Customer service, including the ability to deal with unhappy customers

Managerial skills - overseeing up to 9 co-oworkers

Series 7 Securities Licensure

EDUCATION

D iversified Health Occupations

Trumbull County Joint Vocational School

Obtained Certificate of Completion with 3.5 GPA

REFERENCES

References available upon request.

Linda Snowden 2

Contact this candidate