Rachael E. Leaton

*** *** *****

Las Cruces, NM 88001

575-***-****

Work History:

Active Solutions 2008 to 2012

Dayhab provider/document specialist: This company supports individuals with disabilities and their

families, promoting community integrations and access. Job duties also included light clerical work, filing

and providing transportation is provided to day activities and community inclusions, ensuring all

activities were in compliance of therapy plans

Participated in bi annual team meetings to supporting the client’s individualized support plan

SITEL 2006 to 2007:

Tier 2 Technical Support Agent.

Provided support in the configuration, installation, and activation of Satellite receivers, High definition

DVRs. receivers and dish for satellite programming. Conducted 1st level problem determination using

documented procedures and available tools to troubleshoot the current problem for DVR & High

Definition Receiver troubled calls. Utilized database process for designated script call handle procedure

to troubleshoot. Routed callers with billing concerns to be addressed to correct department.

.

LaCasa Inc. 2005-2006

Residential Advocate:

Supported victims of domestic violence in an emergency shelter.

Key responsibilities included: Intakes for new clients, counseling, referrals, and enforcing shelter

guidelines. Also answered the 24 hour crisis line for individuals seeking help, support, and information.

Office duties included operating multiple phone lines, typing, scheduling, and filing. Utilized Microsoft

Office suites and Excel.

Tresco Inc. 2002 to 2005

Community Living Supervisor/Vocational Specialist:

Supervised a staff of 20 direct care specialists, managed a caseload of 15 clients with mental and/or

physical disabilities. Responsibilities included, but were not limited to: Staff scheduling, development,

training, and payroll.

Maintained and audited client files, ensured that all billable paperwork was turned in on time . Also

prepared records and reports, such as budgets, personnel records, and training manuals.

I also on rotational on call for nights, holidays and weekends, and was first responder when there were

problems such as shift coverage, and emergencies.

Proficient in such hardware/software programs such as: Autodesk Architectural software applications for

2D and 3D Designs, 3D StudioMax, QuickBooks, Lotus, Excel, HTML, Java, C++ Applications,

M icrosoft Office Suite, Open Office, Adobe Photoshop and various OCR programs.

Desktop Pc’s, laptops, iPad, Android and slate tablets. Document scanners, Map scanners, hand scanners,

printers, Plodders, fax and copy machines

L iberty Healthcare Corporation Oklahoma:

Habilitation Specialist:

Provided direct care and supervision for people dually diagnosed with mr/dd and mental illness, while

promoting a safe environment.

Oklahoma DHS:

Employment Specialist/Pit Crew Leader:

Operated various machinery in a recycling facility, while supervising a crew of staff and clients of

NORCE state school. I Utilized forklifts, and bobcat tractors to load recyclable materials into a big bailer.

Responsibilities also included the care and maintenance of fork-lifts, bobcat, and down strokes, and co

mingle line.

Morton County Health Department 1996/Morton County Hospital 1996-1997

Completed all clinical hours required to graduate as a Medical Assistant.

Designs Unlimited, Fort Smith Arkansas-Albuquerque New Mexico 1990-2010

This company is owned and operated by my husband and myself.

Services offered included web design, overflow drafting, computer installation repair and support.

New Mexico State University 2007 to present.

Sociology Major

Franklin Medical College 1995-1996

Took all required courses to become a medical assistant. This included both administrative and clinical

tasks. Also trained to perform routine tasks and procedures such as EKG’s.EEG’s.,vital signs,

administering medications, phlebotomy, injections, recording information in medical records-keeping

systems, preparing and handling medical instruments and supplies, collecting and preparing specimens

for laboratory testing.

Hilltop High School, Chula Vista CA 1984-1986

High school diploma.

Professional References:

Ceca Garcia: Active Solutions Inc. 575-***-****

Diane Archuleta: La Casa Shelter 575-***-****

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