Customer Service Administrative Assistant

Pamela K. Woods

**** ******* ******* #****, *******, Texas 76021

817-***-**** - ***********@*****.***

Qualifications Summary

Skilled and dedicated Administrative Assistant with proven record of

achievements and demonstrated proficiency supporting daily administrative

functions and working with C-level Executives and Senior Management.

Professional Skills and Strengths include:

> Administrative Support, Project Management, Office Administration,

Database Management, Business Development, Sales and Marketing,

Calendar & Travel Scheduling, Meeting & Event Planning, Budget

Forecasting, Planning & Tracking, Vendor Negotiations, Human

Resources, and Customer Service

> Articulate communicator with demonstrated strengths in organizational,

interpersonal, verbal and creative writing skills, time management,

multi-tasking abilities, and excellent customer service orientation

> Highly-focused, detail-oriented with ability to prioritize, meet

timely deadlines, perform tasks in a fast-paced environment while

staying calm and poised under pressure; comfortable working

independently

> Motivated, self-starter with a high degree of initiative,

collaboration, and follow through

> Proficient in Microsoft Office Suite, Outlook, Project, Visio,

QuickBooks, Desktop Publishing Software, Illustrator, Database

Management, ACT, Access, Constant Contact, Salesforce, and Social

Networking

Professional Experience

Administrative Assistant - Dallas, Texas

06/2012 - Present

(Performed as Contractor while seeking full-time opportunities - Hines

Interests and Mercer HR Consultants)

. Provided high-level project and administrative support, managed

calendar and travel for executives.

. Successfully coordinated and facilitated all administrative details

associated with daily operations, human resource duties, support and

facilitate new employee setup, coordinate meetings, and event

logistics.

. Prepared expense reports, agendas, minutes, correspondence and

PowerPoint presentations.

. Processed vendor invoices, purchase orders, ordered and managed office

supplies.

. Entered prospects and new clients in database, maintained monthly

activity and tracking reports.

. Performed reception, appointment scheduling, and front desk duties, as

needed.

.

Sigma Global Corporation & Stason Pharmaceuticals of Texas - Plano, Texas

01/2005 - 06/2012

Senior Administrative Assistant

Provided high-level administrative support to Chief Executive Office, Chief

Financial Officer, Vice President, Sales and Marketing, and Sales Managers

. Provided high-level administrative support, office administration,

maintained office efficiency by planning and implementing office

systems, processes and daily workflow, calendar & travel management,

expense reporting, budget and sales tracking reports, contract &

vendor negotiations, purchase orders, office supply management.

. Managed and implemented sales and marketing projects and product

launches, including Diabetes Gold Marketing Campaign, and played key

role in landing an association with Managed Care account, resulting in

an increase of customer database from 2,500 to 10,000 patients, and

$4.8 million revenue increase in 1st qtr 2005.

. Contributed to growing the company and increasing profitability by

conducting market research, developing prospect lists, supporting

direct marketing programs, managing lead generation campaigns, and

maintaining client databases.

. Developed sales presentation collateral for print and media campaigns,

e-newsletters, press releases, PowerPoint presentations and website

content.

. Managed the printing and distribution of sales and marketing

materials, financials and board reports; Coordinated and secured the

successful delivery of materials and equipment to trade shows,

seminars, and community outreach events.

. Performed and managed vendor negotiations, contracts, and event

budgets.

. Coordinated travel and meetings, arranged transportation, lodging and

meeting accommodations, planned and developed itineraries and agendas

for Executives, Managers, and Board Members.

. Successfully coordinated and facilitated all administrative details

associated with annual Board of Directors'

. Meeting, and a community awareness event with The City of Ft. Worth

Public Health Department, including event logistics, hotel and travel

accommodations, catering, and travel reservations.

Education

OSU-OKC, Oklahoma City, Oklahoma

Business Management Major

President's List of Distinguished Students

Wade College, Dallas, Texas

Associates Degree - Merchandising, Marketing & Graphic Design Major

Professional Organizations

National Association of Female Executives Network (NAFE)

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