Technical Support Manager

KHENG HONG SEOW, DANIEL

**** ****** ****** *********: 778-***-****

Coquitlam B.C. V3B 7L7 E-Mail: ************@*****.***

Career Objective: COBOL Programmer

Summary of Qualifications

Eighteen years experience designing, developing and implementing innovative solutions for banking software on work station and mainframe platforms.

Software engineering strengths lie in productivity enhancements, technical troubleshooting, systems testings and systems redesign.

Good experience and exposure to full Systems Development Life Cycle (SDLC). Good communication skills in both written and oral English.

Programming Languages

COBOL (10 yrs) EASYTRIEVE PLUS (2 yrs)

MVS/ESA (8 yrs) JCL (8 yrs)

Platforms and Operating Systems

IBM ES/9000 Mainframe/MVS/ESA (8 yrs) WIN95/98SE/2000/XP (6 yrs)

Mainframe Software

FILE-AID (8 yrs) ENDEVOR (8yrs)

CONTROL-D (5 yrs) EXPEDITER (5 yrs)

Professional Experience

Technical Support Rep, Faronics Corporation Canada, Mar ’10 – Oct ’10

• Assisted customers to successfully implement Faronics’ products so as to

ensure that end-users will enjoy a trouble-free computing environment

• Provide technical support to Faronics’ products for customers in the US and Canada

Technical Support Representative, NCO Group Canada, Jan ’08 – Feb ’09

• Analyze and resolve customer computer problems remotely

• Provide technical support to all the Best Buy Customers in the US

Accounts Manager, NuTalk Communications Inc Canada, Feb ’06 – Jan ‘08

• Analyze and resolve problems related to company’s VOIP products

• Develop new dealers/accounts for the company

• Cultivate and maintain strong relationships with existing dealers/accounts

Junior Certified A+ Technician, Peopletogo Canada, Mar ’05 – Oct ‘05

• Completed PC Rollout at HSBC and Ledcor Construction.

• Completed PC Rollout at Terasen Gas (About 400 IBM PC), Vancouver, Canada

• Ongoing support to install/upgrade Dell computers in people’s home and small offices

Operations Assistant, HSBC Bank Canada, Nov ’03 – Apr ’04

• Utilized the Bank’s Signature Verification System to process Clearing Cheques

• Performed general administrative and clerical duties.

Computer Instructor, Boston Skills Development Centre, 2003

• Developed, planned and organized training materials

• Trained people from all walks of life to be proficient in Microsoft Office skills

Systems Analyst, Standard Chartered Bank, Singapore, 1990 - 2001

• Communicated effectively with Bank’s users to identify their business needs

• Document functional and technical specifications

• Developed and implemented computer systems to meet business requirements

• Conducted system testing and supported user acceptance testing

• Supported Bank’s users efficiently to achieve their business goals.

Computer PC Skills

Proficient on Mainframes, LAN and PC systems utilizing Windows, Word, Excel, PowerPoint, Access, E-Mail and the Internet

Professional Certifications

Microsoft Office Specialist for Word, Excel, PowerPoint and Access, 2003

CompTIA A+ Certified PC Technician, 2002

Microsoft Certified Professional, 2002

Education

Diploma in Computing with Merit, 2002

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