Customer Service Medical Assistant

Abdourahmane Keita

Objective: Seek the Position of Interpreter/Translator

Professional Skills:

* Customer Service

* Office Procedures

* Trilingual

Education: Morrow, GA

UEI -, GA Technical School Morrow, GA

2008 - 2009

Medical Assistance

Advanced Career Training Executive Park Atlanta, GA

1997 - 1998

Travel and Tourism

Dakar University Senegal - West Africa

1990 - 1993

French General Studies

Experience:

Dec 08 to Present: Lionbridge EOIR Interpreter

-Provided simultaneous French/English interpreting for the Executive

Office for Immigration Review (EOIR) in various immigration courts

around the country.

- Provided simultaneous French/English interpreting for various clients in

the retail area.

2010 - to Present: Transperfect interpretation Services

- Provided simultaneous French/English interpreting for various clients in

the retail area.

- Translates orally or in writing all documents presented by patients,

staff, and other

individuals.

2008 - 2009 InComm merchant Services in Atlanta Georgia

- Answered inbound Merchant Service e mails and phone calls inquiries

related to Incomm products

in French for three months.

- Answered and escalated customers' phone calls translated and interpreted

requests in French and Wolof for incomm daily.

2006 - 2008 SENCAD (Senegalese Community for Aid Self Development - Atlanta

GA)

-Provided interpreting and translation support for the Senegalese community

within legal settings for interviews, depositions, meetings with attorneys

as well for community in Atlanta once a month.

2003- 2007 Kaiser Permanente DeKalb Technology Pkwy in ATLANTA

-Provided interpreting and translation for medical appointments for Kaiser

Permanente in French

at least three times a week.

- Translates orally or in writing all documents presented by patients and

staff,

1998 - 2008 Trx, inc/World Travel Partner Atlanta GA as Travel Agent

- Translated and interpreted customer service requests in French and

English.

- Provided excellence customer service to include services in English and

French

1996 Volunteer for Committee for the Olympic Games (ACOG) Atlanta GA

Bilingual English / French interpreter

- Provided simultaneous interpretation and translation assistance to

Senegalese officials daily.

- Provided directions and other pertinent information to Wolof and

French visitors.

Aroune Voyage Dakar - Senegal 1992 - 1995 (seasonal)

Bilingual English / French tour guide/interpreter

-Described tour points of interest to group members, and responded to

questions.

-Performed oral interpretation functions, assisted in legal matters twice a

week.

-Converted written or spoken Wolof into English as needed.

Certifications

- Certified travel agent

- Certified Medical assistant

- Qualified EOIR French interpreter.

- Volunteer interpreter-translators

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