Customer Service Representative
Resume:
Krystal Stanley
Apt C
Little Rock, AR 72209
***************@*****.***
OBJECTIVE
To obtain a job that has a great working environment and that will allow me to use my people skills along with my ability to be detail
oriented; and assist with organizing day to day office duties, as well as the extra overflow of work when needed.
SKILLS PROFILE
• Ability to operate several computer systems
• Knowledge of and experience with general office equipment
• Good filing and organizational skills, I also type approx. 60-70wpm.
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background
EMPLOYMENT HISTORY
Sales Rep/Financial Sales Rep
AT&T
2010-2012
Monticello, AR
•Assist customers with any purchases
•Check in inventory
•Manager on duty when Mangement were out for the day
•Change the displays for the phones and any devices we sold at the time
•Submitted the daily deposits
•Made sure all Reps had change and sims card for the day
•Did the monthly inventory check on all phones, accessories, and devices
•Helped the audit company when we were inspected twice per year
•Made sure the health and safety rules were followed at all times
•Ordered any supplies we needed for the store and for the Reps
Admissions Clerk/Customer Service Rep
Drew Memorial Hospital
2006-2007
Monticello, AR
• Obtained room placements for admissions;
• Obtained patient consent for treatment;
• Maintained patient confidentiality;
• Completed patient account information, met with patients in room when necessary; Entered payments on registered accounts for hospital services;
• Coordinated registration and diagnosis information with Physician offices and service areas;
• Verified insurance and obtain pre-authorizations as necessary;
• Also, I was responsible for ensuring accuracy of patient registration information and that it was kept confidential at all times;
• I always demonstrated a high level of customer service to all patients, as well as the guests and staff that I came in contact with at all times; I have the ability to prioritize, organize and effectively handle multiple tasking and interruptions in a positive manner.
Customer Service Representative
Wal-Mart
2003-2006
Monticello, AR
• I was responsible for handling the customer service in various areas of the store;
• Responsible for handling customer complaints and issues in an effective and timely manner;
• Responsible for the organization and management of the inventory;
• Covered multi-line phone system, as well as assuring messages got to the right individual(s);
• I was responsible for checking customers out and the handling of money, credit cards, and check processing.
Cashier/Customer Service Representative
Big Jax
Monticello, AR
• Responsible for handling the ordering of the inventory.
• Handled cash, credit card, and check sales.
• Responsible for opening and closing of the store.
• Handled the customer complaints and issues.
Cashier/Customer Service Representative
Circle N
Monticello, AR
• Customer Service Rep.
• Responsible for handling all sales for the store.
• Making sure that all products are placed in the proper location along with correctly pricing the inventory.
• Answering the phone system and taking accurate messages.
• Responsible for all end of shift paperwork and closeout reports.
Army
Medical Discharge
2002-2003
EDUCATION
Diploma
1996-2000
Monticello High School
Monticello, AR
REFERENCES (PERSONAL & PROFESSIONAL)
Shayla Bowman
Lillian Brooks
Matt Henry
Bridgette Taylor
LaKeisha Nolen
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