Customer Service Administrative Assistant

Marneicia Roeshell Clay

**** ********* **. *** ( Little Rock, AR 72227

501-***-**** ( *************@*****.***

EDUCATION

PULASKI TECHNICAL COLLEGE, Little Rock, AR

Office Technology - December- 2013 (Anticipated Graduation)

GPA: 3.3

Arkansas Beauty School, Little Rock, AR

Certificate in Cosmetology- September 2009- December 2010

EMPLOYMENT

UNIVERSITY OF ARKANSAS at Little Rock August 2012-

Present

Alumni Association

Administrative Assistant

. answer office telephone

. Assist in maintaining the database

. Gain members of the association

. Operate office equipment

. Greet visitors or callers and direct them to the appropriate persons

according to their needs

. Receive payments

. Responsible for mailing

. Organize Filing records

. Process Alumni membership cards

Arkansas Workforce Center,

Youth Career Counselor, Little Rock, AR February

2012- August 2012

. Answer muti-phone systems

. Give information to callers, take messages, or transfer calls to

appropriate individuals

. Direct visitors to the appropriate person according to their needs

. Counsel Individuals to understand and overcome personal, social, or

behavioral problems

. Provide crisis intervention to students when difficult situations

. Confer with parents or guardians, teachers, administrators

. Discuss youth progress, resolve behavioral, academic, and other

problems

. Determine priorities for students and their resource needs

. Maintain accurate and complete student records and files

. Prepare students for educational experiences encouraging them to

explore learning opportunities and to persevere with challenging tasks

. Receives, records, reports, and relays information

In His Image, Little Rock, AR

Jan. 2010 - Oct. 2010

Child Care Worker

. Maintain a safe environment

. Observe and monitor children's play activities

. Communicate with children's parents or guardians about daily

activities

. Sanitize toys and play equipment

Wal-Mart, Little Rock, AR

April 2007- Nov. 2008

Cashier

. Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issue receipts, refunds, credits, or change due to customers.

. Assist customers by providing information and resolving their

complaints.

. Establish or identify prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners.

SKILLS

. Customer Service

. Microsoft Office Suite 2010

. Organization

. Time Management

. Record Accurate Data

. Operate Multi phone systems

. Active Listening

. Access Excel

Contact this candidate