Management Project Manager
Resume:
Woody Nicolas
Baldwin, NY *****
*****.*******@*******.***
IT PROFESSIONAL, ADMINISTRATION & MANAGEMENT
> Excellent project management skills, including demonstrated ability
to manage projects across
teams where strong leadership skills are required.
> Hands-on experience with all stages of systems management including
defining system requirements, design, testing, implementation,
maintenance, documentation, security, auditing, monitoring &
support.
> Experience in a major corporate, multi-company environment with
international responsibilities.
> Demonstrated ability to assume versatile leadership roles in all
phases of IT project-based efforts.
> Has taken the initiative to continuously maintain & develop IT
skill set with the ability to learn quickly and administer training
and guidance to all levels.
> Excellent multitasking abilities with an emphasis on task
prioritization & time management.
> Over 15 years of professional experience highlighted by managing a
wide array of technologies & ever increasing responsibilities.
> Highly motivated, with a strong sense of achievement and the
willingness to both lead and contribute supportively to a dynamic
team environment
> Develop and implement policies, procedures & technical
documentation.
CORE COMPETENCIES
( LAN Design Planning, Maintenance & Support ( Data Management
( POS Hardware/Software ( Trouble Ticket
Management
( Disaster Recovery Planning/Testing ( Active
Directory
( Data Center Management ( Systems
Administration/Management
( Policy Development and Integration
TECHNICAL PROFICIENCIES
Networking: Working knowledge of LAN/WAN Networking technologies
(Routers, Switches,
Firewalls Disaster Recovery VPN, Sonic
Firewall, switches cabling. DHCP, DNS, PXE,
HTTP/s. Remote Console Management (RDC,VNC,
WinRM, Webex).
Hardware: HP Servers, Dell Server/PC, WYSE Thin Client, Welch
Allyn. POS Hardware, Motorola
Scan products, KVM, Sonic Firewall, VPN, Cisco
Routers, Cisco Switches, VOIP Phone
System
Software: IBM Websphere, Microsoft Office Suite including Visio
& Project, Knowledge of SQL,
Exchange Server, Symantec Corporate Antivirus,
ScanMail Security for Microsoft
Exchange, Rightfax, Winfax, Faxpress,
Blackberry Enterprise Server, Smarterm, TrackIt,
PGP Encryption, Dameware, Kronos, DataVantage
POS, BigTicket for Retail, Broadsoft M6
Administration
O/S Platforms: Windows 2000/2003/2008 Server, Windows 7/2000/XP
Professional
Mobile: Working knowledge of ActiveSync, Google Android,
Apple IPhone, and Blackberry.
PROFESSIONAL
EXPERIENCE
Harlem's Children Zone/ Promise Academy
03/2013 - 05/2013
Director of Information Technology
Support the acquisition, implementation and management of information
services for all HCZ programs, departments, and locations, including HCZ
Promise Academy Charter Schools. Strong management, leadership, and
knowledge of practical applications of technology. This includes applying
principles, techniques, procedures, and equipment to the design and
production of various IT needs. Consult with management, users, vendors,
and technicians to assess computing needs and system requirements. Direct
daily operations of department, analyzing workflow, establishing
priorities, developing standards and setting deadlines.
Key Contributions
. Established quality assurance and documentation that improved
internal processes and enhanced productivity.
. Instituted previously non-existent project management
guidelines within the department to improve the ability to
meet timelines and objectives.
. Responsible for all aspects of IT Infrastructure.
1. Managed and maintained the organizations disaster recovery
center.
2. Implemented new inventory control policy to track company
assets.
3. Established strong vendor relations to facilitate the opening
of flagship school.
Sam Ash Music Corporation
2005-
2013
Manager of I.T. Infrastructure Support
Demonstrated strong leadership and technical skills that allowed me adapt
to the business environment within a relatively short amount of time, and
to have been recognized and promoted twice within the IT Department.
Reporting to Director of IT, I am currently responsible for the supervision
of Helpdesk, and Network Administrator groups in a very dynamic retail IT
environment. These responsibilities include, but are not limited to: new
systems development including analysis and project management,
enhancement/maintenance of existing systems, troubleshooting incidents,
user requests and configuration setup. This position is also responsible
for the rollout of new releases, including writing test plan, regression
testing, quality assurance and release/change management. Provide technical
support for POS terminals/peripherals, WAN/LAN configuration and Internet.
Work collaboratively with the retail store community, other
analysts/project managers, 3rd party vendors, software/hardware engineering
teams to provide timely problem resolution. Responsible for support of a
24x7 environment, which included the administration, and support of a
complex retail POS system. This includes overseeing systems infrastructure
management of 48 retail sites, E-Commerce division and Corporate office.
Ability to interact with all levels within the organization by presenting
open issues, decisions and functionality and communicating back to various
teams and the ability to step in and assist with various projects. Manage
the creation & documentation of new systems operating procedures as well as
streamlining existing processes. Work with outside vendors to develop,
budget and achieve the goals of the company.
Key Contributions
4. Implementation of new practices for the inventory receiving
procedure to guarantee company data security.
5. Keep current on new developments in retail system technology
and plans for future upgrades and application changes
6. Provide statistics and reports for system performance;
improved strategies for maintaining server infrastructure.
7. Conduct research and make recommendations on projects,
services, protocols and standards.
8. Direct and coordinate activities of project personnel to
ensure the project progresses on time and on budget.
9. Negotiate with vendors, outsourcers, and contractors to
secure infrastructure-specific products and services.
10. Coordinate and manage new store openings or moves.
11. Manage operational cost for expanded functionality.
12. Practice IT asset management, including maintenance of
component inventory and related documentation.
13. Manage hardware and software support for corporate and store
locations.
. Implementation of slip printers reducing material consumption
and end processing resulting in a 40% decrease in operating
cost while solving the number one customer complaint.
14. Restructured the policies for the maintenance of company
devices; dropping the cost and time of unit maintenance
ultimately saving the company 25% on I.T purchases, repairs
and labor.
15. Train, coach, and mentor Infrastructure staff and other
junior staff members.
Modell's Sporting Goods Inc.
1996-2005
Manager of Store Systems
Promoted from Store Systems Technician to IT management after four years of
mentoring from the VP of IT. Learning the retail business and the know-how
of IT transformation for the retail industry and its effectiveness.
Responsibilities included the supervision of Store Systems Group in a very
dynamic and hands on retail IT environment. Responsible for support of a
24x7 environment including the administration, and support of a complex
retail POS system. This included overseeing POS hardware, software systems
and infrastructure management at the time for 125 retail sites, and when
need assisted in the overseeing of Warehouse Management System. Ability to
interact with all levels within the organization by presenting open issues,
decisions and functionality and communicating back to Executive Management.
Manage the creation & documentation of new systems operating procedures as
well as streamlining existing processes. Work with outside to vendors to
develop, budget and achieve the goals of executive management.
Key Contributions
. Oversaw the technical operation of over 120 retail locations.
. Implemented a major role out of a new point of sale hardware
and software system to over 120 retail locations.
16. Coordinated the implementation of server technology at all
locations.
17. Managed the installation of a customized credit card
application system for each store location.
18. Managed the Time and Attendance application for all retail
stores.
19. Maintained inventory software application and its associated
hardware.
20. Maintained network connectivity for each location.
21. Assisted with the implementation of the warehouse management
system for the company distribution center.
22. Oversaw the support of hardware and software support for over
100 locations.
23. Project Manager for all phases of system delivery,
installation, and training.
24. Documentation of all technical updates that pertain to store
systems.
25. Cost analysis, and purchase of all hardware and software.
26. Negotiate contract agreements with vendors and establish good
working relations to ensure quality service.
27. Established customized solutions to resolve support calls to
ensure company's 48 hour customer support policy.
28. Increased the efficiency of the department by organizing and
designing a test lab to replicate store level hardware and
software issues.
29. Planned and conducted performance appraisals of staff,
administered disciplinary action, raises, bonuses and
promotions when necessary.
30. Assisted VP of Information Technology with the development of
new policies and procedures.
Peak Technologies Group Inc.
1994-1996
Supervisor - Field Engineer
With the use of company issued vehicle, I traveled to customer location
to evaluate, install, configure, test, or repair complex problems on PC and
peripherals. Some clients included NYC Transit, Board of Ed, and Board of
Elections. Provided resolution to issues during business hours, and after
hour service for contract clients.
Key Contributions
. Supervised over 75 accounts in the NYC Borough of Queens
. Responsible for all aspects of company issued vehicle
31. Managed the installation and configuration of high end dot
matrix and laser printers
32. Recommended and implemented and new technology solutions for
all accounts
33. Responsible for inventory of hardware issued for repair at
customer site.
34. Trained all users on newly installed technology.
35. Assisted in the design and implementation and continued
support of Board of Ed. Time and Attendance System at all NYC
high schools.
36. Participated in the pre-sale presentation of demo units to
prospective customers of printing solutions.
37. Actively participated in different projects and provided
training to the new field engineers.
EDUCATION & CREDENTIALS
Navara Institute of Technology, Westbury, NY
06/01
Microsoft Certification Systems Engineer
Motorola Inc (formerly Symbol Technologies) Co-op Internship
02/90 - 08/90
New York Institute of Technology, Old Westbury, NY
08/86 - 05/91 BS Electro-
Mechanical Computer Technology
Contact this candidate