Administrative Assistant Customer Service

Profile

Administrative Assistant for Senior Directors and multiple Managers, with desire to shift

focus towards executive position using existing skills and knowledge of business

operations that support a major institution.

Experience

Administrative Assistant, DHTS; Durham, NC - Sept 2007 – Jan. 2013

Manage employee time sheets; make electronic edits and finalize for management

review/approval. Manage corporate procurement card purchases for team, Director and

Managers. Manage travel arrangements for staff - flights, hotels, ground transportation.

Maintain shared appointment calendars for Director and Managers, coordinating meetings

and conference calls on and off-site. Record meeting minutes and transcribe for

distribution via SharePoint and email. Order office supplies with online Staples account.

Create and maintain budget for staff phones, pagers, office supplies and other equipment.

Proctor Epic exams as required for team member EHR-Epic certifications. Register Duke

Employees for Epic training through Duke’s Learning Management System. Obtain

parking permits, pagers, phones and various hospital system user accounts for new

employees.

Logistics Coordinator, Beltmann Group INC; Durham, NC - April 2005 - Feb 2007

Managed multiple vendors that specialized in moving/shipping medical equipment, office

equipment and household freight within NC, US and Canada. End customer contact to

verify timely receipt of freight. Prepared Bill of Ladings for all Shipments. Billing for

daily, weekly and monthly customer charges. Inventory of products in warehouse on a

monthly basis.

Customer Service Representative, West Logistics INC; Durham, NC - April 2004 - April

2005

Customer interaction for shipping orders within North Carolina. Monthly warehouse

inventory. Tracked and maintained billing.

Administrative Assistant; Durham Public Schools; Durham March 2000 – March 2004

Filing, faxing and phone calls for department. Researched areas of interest for workshops

and prepared materials/packets for Counselors and Administrators. Administrative support

for Principal and Assistant Principals.

Previous Experience

Office Manager, McKenna Construction; Raleigh, NC

Skills

Accounts payable and receivable, employee payroll, Accounting and Bookkeeping,

Financial Reporting

Duke software applications for Time Tracking/editing/approving

Microsoft Office Suite

SharePoint

SAP

Peachtree Accounting

Excellent customer service skills

Data Entry

Referrals

Shannon Jones, Duke University Health Systems, Project Manager, 919-***-****

Victor Collins, Duke University Health Systems, Director of IT, 919-***-****

Karen Rourk, Duke University Health Systems; Project Director, 919-***-****

Pearline Moody, Duke University Health Systems; Administrative Assistant, 919-***-****

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