Customer Service Representative
Resume:
Doreen Hayford
*** ***** **** **** ***** Apartment 4
Minneapolis, 55405
**********@*****.***
Profile
I am a detail-oriented person, hardworking and a good team player with strong
communication skills seeking employment with a reputable institution where these skills can
be used to impact the company’s bottom line.
Education
Globe University- Minnesota School of Business, MN (January 2012 to present)
Master of Business Administration (Accounting option)
Central University College, Accra Ghana (September 2007-
October 2011)
Bachelor of Science: Business Administration
Grade Point Average: 3.0 (U.S. equivalent)
LDS Resource Center Computer Literacy and Career Workshop Seminary (July2007)
Employment History
Wells Fargo Bank (May 2012- January 2013)
Teller
• Providing customer service
• Maintaining and balancing cash drawer
• Providing basic teller transaction to the customers
• Achieving sales goal on a quarterly basis
• Processing night drop deposits each day and in a timely manner
• Comply with all applicable regulations and follow all established policies and
procedures
• Encouraging and building mutual trust, respect, and cooperation among team
members and customers.
Afko Services Inc. (January 2012-April 2012)
Payroll/Administrative Specialist (INTERNSHIP)
• Facilitating strong customer service relationships with external/internal personnel
• Analyze, update, process, maintain and reconcile payroll data on weekly basis
• Managing daily or periodic reconciliation of various payroll and administrative
related duties
• Providing feedback and make recommendations for changes to applicable forms/tools and
processes
National Identification Authority (July 2011- December 2011)
Customer Service Representative (INTERNSHIP)
• Respond to customers problems and find effective solutions or direct them to the right
departments.
• Collection of customer data and distribution of the national identification cards.
• Process firm cash receipts & schedules.
• Create accounting reports for management
• Assist with tracking and ensuring all files are complete and up to date
• Process & Maintain cash/disbursement records.
Energy Bank (January 2011-June 2011)
Customer Service Representative (INTERNSHIP)
• Respond to customer needs and concerns with respect to their accounts.
• Promoting and recommending the banks products and services to prospects.
• Assessing the banking needs of customers by using fact finding questions and
recommending suitable products to these customers.
• Following up with customers to ensure that they are satisfied with the banks products
and services.
• Executing various banking duties when needed.
• Perform specialized tasks such as preparing cashier's checks, personal money orders,
issuing traveler's checks and exchanging foreign currency
• Explain, advise on and promote bank products and services to customers
• Inform customers about foreign currency regulations, compute transaction fees for
currency exchanges and quote updated unit exchange rates
Ghana Audit Service Police Headquarters Branch (September 2010-December2010)
Student Intern
• Examining Lost Stolen Recovered Property and Court Exhibit Registers of the various
police stations.
• Inspecting the court exhibits and their various restitution orders against them.
• Examining the Local Purchasing Orders, Waybills and the Stores Receipt Vouchers of
the Quartermaster Generals Stores.
• Inspecting the various stores and making recommendations as to how the storekeepers
work better.
REFERENCES
Hillary Combs
Wells Fargo Bank
Branch Manager
Braden Ashworth
Wells Fargo Bank
Service Manager
Kelechi Uchegbu
Wells Fargo Bank
Personal Banker
Suad Mohammoud
Wells Fargo Bank
Customer Service and Sales Representative
Contact this candidate