Customer Service Associate /Medical Billing & Coding Specialist
Resume:
Denise Davenport
Bolingbrook, IL 60490
**********@*****.***
Objective
To use my professional abilities to effectively contribute to the
satisfaction of the client, as well as the success of the company.
Statement of Skills
Hardworking, Detailed-Oriented, Reliable, Highly Organized Multi-tasker
with extensive administrative, office and customer service experience.
Knowledgeable of Microsoft Word, Excel, PowerPoint, Windows 98, Windows
Vista, AS400 Main Frame and Novatus. Skilled in Data Entry, Filing and
Order Processing and familiar with minor office equipment. Additional
experience within warehouse setting. Skilled in working with people on all
levels and proven as a problem solver. Completed ICD-9 Coding and CPT
Coding
Business Experience
DDF Corp., Chicago, IL
August 6, 2012 - October 28, 2012
On-Site Supervisor (Temporary Position)
( Drove to various work-sites in the Chicago land's West and South Sides
to assess houses and/or
apartments for paint restoration, then ensured residence is painted
and/or repaired to a satisfactory
condition
( Responsible for a range of duties on work-site to meet all work
criteria's that will enable a smooth
transition and make sure workers perform their duties to highest of
standards
( Distributing work-orders to employees, confirming workers painted house
or apartment to be restored
to a quality condition, then approved work to customer's satisfaction
( Responsible for picking up supplies as needed
( Follow-up with customer to validate work was completely satisfactory
( Responsible for payroll, kept records of time sheets and hours for
employees, kept track of cost spent
on supplies, created/designed work-order forms, completion forms, and
maintained inventory
Nu-Art, Inc., Bedford Park, IL
2004-2010
Office Coordinator
( Responsible for areas of a busy company, including customer service,
sales and promotions,
order placement, inventory control as well as departmental liaison
( Updated, tracked and maintained all clientele information, files and
billing invoices
( Provided customer service to clients, working with outside vendors
and in-house staff
( Updated, tracked and maintained all manual and electronic billing
invoices and devices
( Set-up filing system, organized as well as maintained spreadsheets
and data entry
( Oversaw several employees, maintained and designated daily
assignments
( Processed, distributed, controlled maintained documents for revisions
and approval
( Trained new and seasoned staff on order processing, policies and
procedures
( Create and designed personalized cards and other advertisements
Creative Card Company, Bridgeview, IL
2000-2004
Office Coordinator
( Process incoming and outgoing orders, reviewed all documents to
ensure accuracy of orders
( Ensured customer service through fast and accurate delivery of
processing orders,
communication, and departmental coordination to resolve all
inquiries
( Monitored distribution and reconciliation of processed and referenced
documents
( Complete follow-up, revisions and corrections, build and maintain
relationships with clients
( Conducted daily, monthly and annual inventories of stock and
equipment
( Worked with staff to order and restock office and warehouse
merchandise
( File correspondence invoices, receipts and other records in
alphabetical and numerical order
or according to the filing system used, locate and remove material
from file per request
( Operated busy telephone systems, equipment or switchboard to relay
incoming, outgoing and
Interoffice calls. Supply information to callers and record messages
Education
Joliet Junior College, Joliet, IL
Graduated 2013
CAC - Medical Billing/Coding Specialist
Westinghouse High School, Chicago, IL
1975-1979
Completed all requirements for, and received, High School Diploma
References available upon request
Contact this candidate